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“LOCK DOWN AT 11.30,BOARDING SHCOOL LIGHTS OUT ,OFF TO BED YOU GO OR OUT THE FRONT DOOR !!!!!!!! ASKED TO LEAVE ALL HOTEL” 4 of 5 bubbles
Review of Intertur Hotel Hawaii Mallorca & Suites

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Intertur Hotel Hawaii Mallorca & Suites
Ranked #4 of 39 Hotels in Palmanova
Certificate of Excellence
hampshire
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“LOCK DOWN AT 11.30,BOARDING SHCOOL LIGHTS OUT ,OFF TO BED YOU GO OR OUT THE FRONT DOOR !!!!!!!! ASKED TO LEAVE ALL HOTEL”
4 of 5 bubbles Reviewed August 1, 2013

Stayed here at the beginning of July ,on our arrival we needed a third bed made up in one our rooms we were just handed a pile of sheets GREAT THANKS .Then we thought we would have a drink in bar as we were all inclusive ,ordered drinks and just beginning to relax with the thought of an enjoyable fortnight in front of us with a party of 8 ,and bang lights out please could we leave the bar area ,it's 11.30 bar shuts ,so we moved to the terrace and sat down to finish our drinks but no you have this little security man following you asking you to move ,In fact the only place we could finish our drinks was outside the front door of the hotel,bearing in mind at home it was 10.30 ,we were a party of 45 - 50 year olds and a little old for the BCM nightclub ha ha .
If you were a family with children you would properly not have encountered this as the kids would of been tired anyway ,but for us it really spoiled our stay as it would have been nice to have somewhere you could still sit and chat .
We found the young bar staff a good laugh ,but there is one older member of the staff that seemed to work mostly late afternoons and evenings at the pool bar ,he was the most miserable person I have ever met and considering every one is on holiday and in good spirits he really brings you down with a bump ,no need for it ,
so rude and by our party he was nick named post man pat (because he looked like him and that's no disrespect to post man pat ) ,his nick name could have been worse !!!!!.
The hotel is beautiful ,lovely decor ,clean,great location, all you could wish for with views from the balcony that were amazing .The food was outstanding and so were the restaurant staff ,and I have to mention the lady who cleaned our room ,very good ,we had a brilliant holiday and would have returned had it not been for these issues .

Room Tip: We had rooms on the 4th floor under the bar area ,which we thought were good and the views were amaz...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank hampshirebilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 14, 2013
Dear hampshirebilly. Thank you very much for all your feedback. All your comments are greatly appreciated.

Regarding your comment about the schedules of the bar, please be advised that we close the bar at 23:30 in order to avoid disturbing both our own guests (above all with children) and neighbors that tries to rest. However, we take note about it in order to improve our services in the future.

Also, we take note regarding your comment about the "older member" of the bar staff. We will do our best to improve our customer service.

We hope you give us the chance to accommodate you again if you decide to come back to Mallorca in the future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,381 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (823)
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Manchester, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

Had two weeks at this hotel,it's the best hotel I've stayed at in majorca,air con was fantastic,bori the kids entertainer works really hard and deserves a medal,rooms are cleaned daily,show on every night,mini disc every night,food is excellent too,we will be back next year

Room Tip: Sea view is a must
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kerry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 14, 2013
Dear Kerry W. Thank you very much for your special comment. We are really happy to hear that you found our Intertur Hotel Hawaii Mallorca as the best hotel you have stayed in Majorca.

On the other hand, we are also pleased to hear nice comments about the hotel. We will forward all them onto our staff (especially to Bori).

We are looking forward to seeing you again next year.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 31, 2013

We travelled to the hotel 10 to 20 June and we had a wonderful time. We are a young couple with two small children 1 years old and 4 years old. We also travelled with my parents and each of us had a brilliant time. We have been at the hotel 4 times and each year we have been the hotel has been fantastic. This year the hotel had been re decorated to a very high standard and is beautiful. My little girl who is 4 years old had the best time with the two girls who worked in the holiday club and she didnt want to come home, they had a range of activities through the day and they really worked hard with the children which allowed my little girl to have an excellent holiday. They also did face painting for the children before mini disco and had all the children dancing and having fun. The adult entertainer was also excellent he was so friendly and always got everyone to join in. The hotel and rooms are beautiful and are cleaned to a high standard. The food was lovely at all times and presented so lovely and nice. The chefs seem to be passionate as it does come across how it is presented. The all inclusive drinks are good and kids can get lollys and ice cream in the day. The bar staff are friendly and ensure they provide a quick and professional service. They are none stop working and do a great job. Quite a lot of the staff have been at the hotel a number of years since we have been going and i think this has had a great impact on the hotel and how it is run as each year the hotel standards have gone up. I would definately recommend having a holiday at this hotel as you will have an amazing time. We have booked to go next year in august already x x

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 14, 2013
Dear Donna B. Thank you very much for your nice review. We are really proud to know that you have enjoyed your fourth visit in our hotel with all your family. We are also happy to hear that you liked the new look of the hotel.

We will forward all your nice comments onto the staff of the hotel.

We cannot wait to see you again next August!

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 30, 2013

This hotel is in an excellent location with outstanding views over the bay. Within 10 minutes of arrival we were in our room. Reception staff were very friendly and helpful. Arrived at 8pm at night and were shown how to get to restaurant. Food was varied and hot with plenty of choice for everyone. The reception area was beautiful with very comfortable chairs. Our room was on the 3rd floor and the sea view did not disappoint. Room was clean and spacious for 2 adults and 2 kids (15 and 11). The hotel as a whole was very very clean and the staff polite and friendly. Entertainment staff (especially Igor) were brilliant and very enthusiastic and tried their very best to get everyone involved. Everything from water polo, pool, darts, archery, paddle boarding, rigle shooting, shuffle board etc. Night time entertainment was OK - some nights better than others. Although we were there at a busy time the pool never seemed to be packed - think that's because the hotel has the luxury of the beach on its doorstep. Loved being able to get up off your sunbed, take a dip in the sea and then relax again. Couldn't fault the staff or hotel (although the lay-out took a bit of getting used to) and would definetely return. Well done to all at Hotel Hawaii.

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank spikybrae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 13, 2013
Dear spikybrae. Thank you very much for your review. The only thing that we can say is that we are proud to hear that we met all your expectations during your holiday in our Intertur Hotel Hawaii Mallorca.

We will forward your comment onto all the staff of the hotel.

We cannot wait to see you again!!

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 30, 2013

Just back from Majorca stayed at the Hawaii Hotel in theTorrenova end of Palma Nova, this is our 5th Holiday at this hotel, now 4 star too, nice rooms decorated and furnished to a high standard air conditioned, good size cleaned and made up every day and with the most stunning sea views in Palma Nova. Staff are excellent especially the bar staff and the entertainment crew "Enrique, Thonny,+ Igor" always up for a laugh and make your stay a most memorable one. The bar staff "Jose" always running around joking, Ceasar,Jamie, Pablo,Gaston, Manuel and some new recruits are always very cheerful and up for good Laughs throughout the day they are always willing to be in photographs with their customers. Restaurant has improved with alterations over the winter changes to 4 star, good choice of food which has also improved great staff "Juan" my good friend always happy to see us year after year. we love it , try it!!

Room Tip: All Inclusive and sea view Junior suites are fantastic.
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  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kenny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 13, 2013
Dear Kenny M. Thank you very much for your kind comment. It's really nice to hear that your 5th stay with us was again to your completely satisfaction. We will forward all your kind comment onto all the staff of the hotel. They will be pleased to read your comments.

We are looking forward to seeing you again next year!!

Best regards
Intertur Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed July 28, 2013

Stayed at the Hawaii for 2 weeks half board in July as a family of four. We all had a fantastic time and would have no hesitation in recommending this hotel for a stay. We arrived in quite late and the catering staff had kindly left us out some salad, meats and bread which went down well.The hotel upgraded from 3 to 4 star this year. Anyway here is what we thought of the various parts of our stay.

FACILITIES 7.5/10: The hotel has a beautiful entrance and reception area and has a fantastic outside seating area 5 floors up overlooking the bay, which is very modern and comfortable and leads directly into the bar and evening entertainment area. It also has an outdoor seating area adjacent the pool bar on the ground floor. The hotel offers most of the facilities you would expect of a four star and is fully air-conditioned throughout. There are 2 pools both a bit on the small side, but a no-inflatable rule means they cope well enough. There are usually just enough sunbeds but there was the usual scramble for beds around 8 every morning.

ROOMS 7.5/10: The rooms were compact with the usual 2 beds pushed together with suites converting to beds for the kids. There was a large TV and a fridge and ample storage. The bathroom is of reasonable standard although the shower head needed a little TLC. The rooms, like the rest of the hotel, were kept spotlessly clean with plenty of towel & bed linen changes. The hotel is built on a peninsula meaning most rooms benefit from a seaview and this made for great views from the balcony.

ENTERTAINMENT 8/10: The entertainment staff worked very hard to keep everyone happy with Bori and Toni deserving special mention. The kids club was well run and the kids loved it. There were also numerous poolside/ seaside activities which were great fun including archery, frisbee, pool and water polo contests and kayaking but there was never any pressure to join in. All activities were free accept for football which was 5 euros as a private 3G pitch is hired and takes place once a week. There are also nightly shows with various singers, dancers, parrot and snake shows. The magic show is worth staying to watch. There are also numerous entertainment venues just a short walk along palma nova promenade and magalluf strip is only 5mins walk away for the more adventurous.

FOOD 7/10: We always had enough to eat, probably too much, there was plenty of variety at all meal times although the lay-out is a bit 'fawlty towers' with some strange food items appearing, like sprouts in the kids section at breakfast time and weetabix at the end of the salad bar, fruit juice was a bit hit and miss in the mornings, good bacon and HP sauce though. Most guests are all-inc meaning they miss out on some super restaurants nearby including Godfathers 'GF beachouse' and the 'BBQ' restaurant on the promenade both well worth a visit. Head towards Magalluf to find Burger King and KFC, McDonalds is at the other end of palma nova promenade. Half board guests can get a drinks package at dinner time at 2.75 a head to drink what you want including soft drinks, beer and wine. A few small gripes, the price of coke is over 2 euros for a small plastic cup 3/4 filled with ice and it seemed to be a major hassle if you wanted to swop your dinner for lunch, we have never had this in any other 4 stars when half board.

STAFF 9/10: The staff were all very courteous and hard-working and always had a joke and a smile including the bar staff, entertainment staff, cleaners and reception staff except for the blond girl on the front desk for whom everything seemed a big hassle, if only she could lighten up a bit.

LOCATION 10/10: This is the jewel in the crown of the hotel, absolutely perfect location, the sunrise and sunsets over the bay are magic, photos don't do it any justice. Palma Nova promenade actually begins beside the hotel and runs for around a mile with three fantastic seperate beaches. A short walk in the opposite direction takes you into Magalluf. Some people have mentioned that you have to walk up the hill but this can be avoided by entering the hotel via the promenade entrance. If shopping for touristy nic-nacs is your thing then you won't be dissapointed the shops run for miles in either direction.

MUST-SEES: If your willing to go that bit further and get a car out or take a trip there are a few places well worth a look. The mountainside village of Valldemossa is beautiful, make sure you've got the camera and although many of the trips head to Soller i would recommend Port Soller where the little tourist train from Soller ends up anyway. At the far north of the island 'Cap de Formentor' is stunning and the road is jaw-dropping due to tunnels through the mountain and cliff-hugging sheer drops and finishes at the lighthouse with great views, not for the faint-hearted. St Vincenc hides a cove with a great little beach and lovely views. A visit to Majorca wouldn't be complete without travelling to the capital Palma to see the beautiful and bustling cathedral area and gardens and Bellver castle sitting on a headland overlooking the city and offering super views of Palma and surrounding areas.

There you have it, any criticism should be taken as constructive and in no way should take away from the Hawaii. This charming hotel offers a great base to just soak up the sun, shop, go clubbing or to visit Majorca's many hidden gems.
You'll have a great time!!

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank TravelinCal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 13, 2013
Dear TravelinCal. Thank you very much for your feedback and for recommending our hotel. We are pleased to hear that your stay with us was to your liking and we are happy to hear that you enjoyed the island as well.

On the other hand, we are pleased to receive both positive and the negative points in order to improve services and facilities in the hotels. We have taken into account the aspects you have rated somewhat lower and will try our best to improve them.

We are looking forward to seeing you again in the near future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staffordshire, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

Great hotel, great location, good food, clean premises, good children's entertainment, even if it runs a little late in the evening.

A really IGNORANT bar Manager contributed to spoiling our week, cannot stipulate how rude he is. He needs sacking. His attitude is disgusting, you would think it was his hotel the way he acts. He pulled the shutters down on our party whilst was setting up in the mornings, just because we sat on the bar stools.

The service at the pool bar is atrocious. It makes you wonder whether the staff are told to be deliberately slow in an attempt to cut costs. The hotel also seems to be over zealous with the ice, which means that there is literally a couple of sips of beverage per small plastic cup. Too strict in the food hall to in relation to filling up baby bottles and water should be included at meals whether people are AI, or not.

Also, the lift system is overly confusing. The hotel isn't well laid out.

Overall, would we return? The short answer is NO.

Room Tip: Don't have a room on 4th floor that is below the evening bar area, it's noisy in the evening...
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  • Stayed July 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank breezy b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Hotel Hawaii Mallorca & Suites, responded to this review, August 13, 2013
Dear breezy b. Thank you for your feedback. All your comments are greatly appreciated in order to improve our services.

We take special note regarding your comments about the service at the pool bar and your comment about the bar manager. We will investigate what you say and we will do our best to improve our customer service in the future.

We hope you give us the chance to accommodate you again if you decide to come back to Palmanova in the future.

Kind regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Hotel Hawaii Mallorca & Suites

Property: Intertur Hotel Hawaii Mallorca & Suites
Address: Calle Torrenova 1, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Palmanova
#4 Family Hotel in Palmanova
#4 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Hotel Hawaii Mallorca & Suites 4*
Number of rooms: 299
Official Description (provided by the hotel):
The Intertur Hotel Hawaii Mallorca & Suites is an all-inclusive hotel in Mallorca offering bed and breakfast, half-board and full-board accommodation, perfect for families and couples looking for the perfect holiday in Palma Nova in a good value hotel and with the best rates available. Situated by the sea, most family rooms at the Intertur Hotel Hawaii Mallorca & Suites offer fantastic views over the bay of Palma Nova as well as offering a quiet family atmosphere, and a wide range of activities both for children and adults: the perfect match to spend unforgettable holidays with your family. New for 2015 - the addition of the Hawaii Suites Building situated across the street from the hotel (main building). The Suites Building will be totally renovated and will consist of Junior Suites and 1 Bedroom Apartments (both without seaviews). In the Hotel which is classed as the main building you will find panoramic terrace overlooking Palmanova bay, miniclub, swimming pool and terraces with private access to the sea, garden, gymnasium, ample buffet, Chill-out terrace ... In the Suites Building you will find a swimming pool, conference room, and a relaxing pool bar. There is also a panoramic Chill Out terrace which is exclusively for adults only (from 19:00 to 24:00. Weather permitting). Choose between All-inclusive, Bed and Breakfast, Half-board (includes breakfast and dinner. Beverage not included), Full-Board (includes breakfast, lunch and dinner. Beverage not included) or Bed Only in our hotel in Palma Nova and enjoy a real holiday! Check-in time: 14:00 Check-out time: 12:00 ... more   less 
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Also Known As:
Hawaii Mallorca Hotel
Hotel Hawaii Majorca
Hotel Hawaii Palma Nova
Hawaii Mallorca Palma Nova
Hawaii Hotel Palma Nova
Hotel Hawaii Mallorca
Intertur Hotel Hawaii Mallorca & Suites Palmanova, Majorca

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