We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Theiving Hotel Staff! Inside Job robbed by reception / cleaners”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Aparthotel Playas Ca's Saboners
Ranked #3 of 38 Hotels in Palmanova
Certificate of Excellence
Reviewed September 17, 2013

We don't expect much from a Hotel in this area, but paid slightly extra hoping to avoid the problems we came across. Firstly this is actually a 3 star hotel, not a 4 as stated on other sites.

We arrived early and our room wasn't ready. We asked if we could have our friends room number so we could put our luggage in their room temporarily. Reception gave us our friends room number (we could of been anyone) Reception then saw us open our bag and remove our holiday money to pay for a drink.

We then left the luggage in our friends room for 2 hours or so. On our return we found that the room had been half mopped by the cleaners / no bins emptied or no towels changed... The only visible sign of any cleaning was the half moped floor. We then noticed that over £1000 of cash and electronics had been stolen out of my bag. Someone had used a key to open the door and rob us... They knew exactly where to look in the bag as nothing else was stolen and everything was still in place.

After reporting to reception they really didn't care, they wouldn't even give us a number for the police station and never once said sorry or asked if they could help. She just smiled and says it happens all the time and "lots of people" have keys to the rooms. We initially approached the cleaners to ask them where the goods where and shortly after this we caught them on the phone to reception.

This was definitely an inside job with the Head of reception woman (only woman there with dark hair) so if you are unfortunate to book this place, make sure things are locked away at all times, but then again they will probably let them self into your safe!

We asked for the manager everyday but not once did he want to speak to us.

We thought it would be safer having the bags in a friends room rather than their luggage room, which everyone has access too.

Off the topic... If you do ever need to use the police in Palma GOOD LUCK!!!! Complete waste of time. They will tell you you need an interpreter and will not speak to you until you have one present.

If the hotel staff read this, I do have a tracker on the iphone and I will track you down.

Positives:
Free Wifi (when it wants to work)
Free AirCon
Close to Palma Nova and Magaluf

Negatives:
Not enough sunbeds (old and dirty)
Rooms are run down
Broken glass on floor in kitchen on arrival
Rude unsympathetic staff
full of stag and hen do's - when expecting something a little quieter.
Late check out can cost 80 Euro.

  • Stayed: September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CASSABONERS, Manager at Aparthotel Playas Ca's Saboners, responded to this reviewResponded January 21, 2016

Dear Guest,

First and foremost here at Cas Saboners we have complete confidence in our employees. I have to disagree with what you say about..."this sort of thing happens all the time" we have safety boxes in every room which need a code to gain access. Each guest in the hotel has the chance to store valuables here for a charge of per week. We take claims very seriously and we make the hotel as safe as possible. We have security guards at night around the complex.
As the manager of the hotel, I am always available to guests. Our intention is always that our guests have the best holiday they can.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (982)
Traveler rating
Traveler type
Time of year
Language

603 - 609 of 982 reviews

Reviewed September 16, 2013

just back from 2 week stay from 26th august. on a early flight and had access to apts at 10.30 in morning.very clean new hairdryer shower great large balcony. towels unpredictable ranged from grey to white. reception staff very friendly and helpful. security guard on the ball he stopped my oldest son 3 times in early hours checking he was staying on site. location great for palma nova and magaluf found magaluf beach quieter sunbeds not so crowded sea clearer. the bbq resturant near palma nova beach brilliant good price quality food, down the hill turn left the goya resturant amazing brilliant food. prince william pub recommended and the pollo loco chicken in early hours.no noise at night. will return to these appts. the only improvement apart from towels would be a self service launderette on site a service wash at 14 euros is the only option and there is nothing nearby.

Room Tip: first floor or above near road get the sun we were in 149,145 and 150
See more room tips
  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank burwellclunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

We stayed for a few nights with our 1 year old daughter who is not the easiest of babies and after a horrific time with her in Greece a few mnths earlier we were reluctant but bit the bullet and did it..what a difference a good hotel/apartment makes...excellent size apartment full sun on balcony all day(perfect) lovely pool area very friendly staff..great food..free WiFi..plenty of sunbeds & a little play park which she loved..
Perfect location,10mins stroll into magaluf or the heart of Palma & its beautiful beach..cheap beer! 1.20euro for pint of San Miguel is Palma nova..
The only negative I have is the bath & shower was a little dated and could do with a spruce up..
Overall fabulous place definitely returning next year :-)

  • Stayed: September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank shelley f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

We have been going to majorca for the last 15 years and have never stayed here before!!! All I can say is we will deffo be going back next year! Loved the staff, food was good, pool was fab, park was ideal for my children. Cas Saboners is in a perfect location for palma nova and for walking into Magaluf.

All rooms have a pool view, with huge balcony, the rooms are ok nothing to write home about but clean, tidy and plenty of room. Had cleaners knock every other day with loo roll, towels and bedding so no complaints from us. Having a mini TV with a couple of english channels (BBC1 & BBC2, SKY NEWS & the Disney Channel) was a massive bonus for our children. Air con in rooms is great, also microwave came in so handy.

There were lots of stag and hens on the last weekend of our stay, but we are very open minded and didnt mind the drinking by the pool and games, also on an evening security are very good at keeping the noise down.

All in All a great Holiday for me and my family

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank CLAIRELOUISECASSIDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

We stayed here for a week and weren't disappointed. The hotel was well situated being close enough to all restaurants and bars but far enough away from the night life not to be disturbed by noise. The pool was clean and well kept and marshalled by the day by a life guard who although wa firm itch the rules he didn't stop people enjoying them selves. The daily poolside entertainment was varied and great fun to take part in. It ranged from water polo to archery to shooting to able tennis. We were all actively encouraged to take part by David with prizes far the winners ranging from soft drinks for the kids to beers for the adults for all the team games and bottles of "champagne" for the individual events. The food and drinks were more than adequate but I would advise you go out if you want a decent size meal.

Stayed: July 2013, traveled with family
Thank jon r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Visited ca's saboners with a group of 8 girls in July. Apartments were clean and functional - all we were asking for! beds weren't too bad and the apartment had plenty of room for 4 people .. plus we had a spacious balcony with tables and chairs. Rooms had air con! Just check out the cooking appliances before shopping.. it's no fancy kitchen! Easy stuff is better.
Although is busy, fairly chilled and quiet for Magaluf (although its just outside) within easy walking distance of the strip.. plus pizza and burger places on the way back!! also a 3 minute walk to a really nice beach.
The resort was clean and had plenty of sunbeds, clean and spacious pool. Big reception with air con, computer area and wifi. Reception were helpful - will book tickets to water parks and give information etc.
Reps do come and visit for BCM nights and bar crawls .. but not too many so not that bad.
Also.. don't listen to the moaners talking about a big hill to the strip .. its a slight incline!!
Such a good location for those who don't want to be right in the action 24/7, you also get a better beach and a better resort for relaxing/sunbatheing the day time.
Theres also a security guard asking for rooms to be quiet after midnight.. which is good as we headed out around then and it was quiet by the time we were ready to hit the sack!
Regular towels are provided and an average hairdryer. We had no problems at all.~
PS we were all 18 on a girls holiday! lots of other groups like us and a few families.

  • Stayed: July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Thank Eloise O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013

Just returned home in early hours of the morning,I went with my parents and brother we had an amazing time. The weather was loverly and hot except for two days, it was abit stormy! We stayed for a week, we got given a ground floor apartment which was perfect, it was quite basic but all we needed as it was clean. Sheets were changes 3 times a week and towels. Sun-beds were were taken early so definatly set an alarm!! All staff were polite and friendly,especially (david) the manager of the entertainment. Actually the Thomas Cook rep was rubbish was more intrested in watching the football than helping anyone! The beach/Shops and restaurantes was only about 10 minutes away from the apartment just had to walk down steps. We ate at 'El Mecca' four nights was loverly food, great service and great prices. Every morning me and my dad had a walk to Magaluff beach and around there shops was great seeing all the magaluff strip!.
All in all a relaxing holiday for families and even young adults (like myself) as not far from Magaluf strip.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jessica M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Palmanova hotels
0.3 mi away
Sol Beach House Mallorca
Sol Beach House Mallorca
#4 of 38 in Palmanova
1,366 reviews
0.2 mi away
Cabau Aquasol
Cabau Aquasol
#19 of 38 in Palmanova
963 reviews
0.4 mi away
Alua Hawaii Mallorca & Suites (ex Intertur)
Show Prices
Show Prices
Show Prices
0.4 mi away
Alua Palmanova Bay (ex Intertur)
0.1 mi away
Sol Lunamar Apartments
Sol Lunamar Apartments
#12 of 38 in Palmanova
703 reviews
1 mi away
Hotel Son Caliu Spa Oasis
Hotel Son Caliu Spa Oasis
#9 of 38 in Palmanova
926 reviews
Show Prices
Show Prices
Show Prices

Been to Aparthotel Playas Ca's Saboners? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Aparthotel Playas Ca's Saboners

Address: Avenida Cas Saboners 7, 07181 Palmanova, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Palmanova
#10 Romantic Hotel in Palmanova
Price Range: $59 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aparthotel Playas Ca's Saboners 3*
Number of rooms: 127
Official Description (provided by the hotel):
The Playas Ca's Saboners Aparthotel is spacious, comfortable and equipped with television, full kitchen, fridge, toaster, kettle, microwave, air conditioning and a large terrace. We also have a beautiful, crystal clear pool which is surrounded by millenary olive trees, palms and gardens, where you can relax and soak up the sun. In the apartments in Majorca you'll find an ideal place at an exceptional price to enjoy a family holiday of all the wonderful attractions of Majorca. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Priceline, Hotels.com, Hotwire, Travelocity, Evoline ltd, HotelQuickly, Cancelon and TripOnline SA so you can book your Aparthotel Playas Ca's Saboners reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Aparthotel Playas Ca`s Saboners Hotel Palma Nova
Apartamentos Playas Cas Saboners Hotel
Aparthotel Playas Ca's Saboners Palmanova, Majorca

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing