We stayed at this hotel as part of a large group, but for some reason we were scattered all over the hotel rather than put in rooms near each other.
The first night was a taste of things to come. After a day of travelling and then a night out, we returned to hotel at 2am, but didn't get to sleep until gone 6am. Sleeping in the bedroom it felt like people who were in the corridor talking were in the room with us, and every time the neighbours buzzer was pressed it was ridiculously loud in our room. For the rest of the stay we slept on the sofas in the lounge area, with cushions up against the front door to block out some noise and the power off so the buzzer couldn't be pressed. Every night it was the same thing, with people running around shouting/screaming/knocking/buzzing until gone 6am. The frustrating thing was that the hotel staff did nothing to stop this. We also had a barrage of reps knocking on our door every evening, with one even approaching via the roof next to our balcony (again none of the staff seemed bothered that guests and reps were constantly up on the roof and getting ever closer to the edge)!
The rooms were very tired, and we found blood splatters in various locations around our rooms that had clearly never been cleaned up (eg the curtains, walls, sofas). The cleaner only visited twice during our 7 night stay, and we only received "clean" (blood stained and dirty) towels twice during our stay.
During our stay many people had things stolen from the "security" boxes at reception, and they were treated with the same disregard and given the same excuses as have been detailed in previous reviews. The rooms were no better, with people reporting that their stuff had been rifled through while they were out. We returned to our locked room several times to find that the room had been unlocked by someone and then left unlocked in our absence.
Another worrying security issue was general access to the hotel. We found that anyone would have been able to enter the hotel, and that anyone could ask for any room key at reception without needing any ID.
The food at breakfast and dinner was edible, but a bit of a random selection. And as detailed in other reviews, you could not have drinks at the evening meal unless you paid for them, and if you tried to take your own bottle of water in with you then they took it from you or refused to let you into dinner.
This hotel did spoil our holiday. A lack of sleep and a constant real fear of items being stolen, meant we were unable to totally relax. I would NOT recommend this corrupt hotel to anyone, especially if you value your sleep and possessions!
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- Also Known As:
- Trh Palmanova Palma Nova
- Trh Palmanova Hotel Palma Nova
- TRH Magaluf Palmanova, Majorca