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“Fantastic!”

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Intertur Palmanova Bay
Ranked #12 of 39 Hotels in Palmanova
Certificate of Excellence
Famagusta, Cyprus
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Fantastic!”
Reviewed October 1, 2012

Stayed here from 22-29th September 2012...Could not fault this place one bit ! Ideal location for the beach,the bars, great restaurants....The Blue Bar at the bottom of the Hill is a must visit....Steak is AMAZING! Fabulous view from our room (394) we requested a seaview when booking, We suggest you do the same We went to sleep every night to the sound of the waves lapping against the rocks.....The staff were great and the hotel itself was very clean....We stayed on a self catering board as we like to get out and about and we suggest you do the same...lots to see and do. We attended the Mallorca v Valencia Football game on the Sunday of our stay...Fantastic! We tried to relive our youth and went to BCM on one night,had a brill time...a masquerade ball, watch out for the PR's though they are like vultures!!!....My boyfriend also arranged for us to go to Casino de Mallorca as a suprise for my birthday on the Wednesday, the food and the cocktails were fantastic, as was the free champagne! We also visited nearby Santa Ponsa and went to the Oktober Beer Festival...What a night....It topped off the perfect holiday! I would definately recommend this hotel and location to anyone!

Room Tip: Ask for a seaview or you will miss out on waking up to stunning views!
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank Louise79_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 3, 2012
Dear Louise79_11. Thank you for your nice comment. We are proud to hear you enjoyed your stay at our aparthotel and proud to hear you enjoyed the surroundings as well.

We cannot wait to see you again!

Best regards
Intertur Hotels Team
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Traveler tips help you choose the right room.   Room tips (445)
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Haifa, Israel
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 30, 2012

This is not one of the luxurious hotels but we had a realy nice time there! . All inclusive is recommended (food was very good, free drinks and snacks all day). We had a big room with a beautiful view to the sea. The pool bar is also located in a very good point with the same view. There are 2 small swimming pool, but we prefered walking a couple of minutes to the beach. The hotel staff were nice and although check in was late we got the room a little earlier and we could eat starting from breakfast.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roni1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 3, 2012
Roni1987. Thank you for your feedback. We are glad to hear your stay with us was to your satisfaction.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancaster, United Kingdom
Level 4 Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed September 28, 2012

We had to wait on the transfer bus for one hour at Palma airport again happened to us last year!
Arrived at the Hawaii to be given room 598 which was like a broom cupboard the doors opened on to the road.........not happy.Asked to be moved,could not be moved until the next morning.
Got moved into a much better room with a sea view.Without the sea views this place would not be worth going to.We went AI got drinks in plastic cups,people paying cash for drinks got them in glasses! The food was ok ish.
All the staff were really nice and friendly.
This place is hoping to upgrade to a four star next year...........
Would we return? to Palma Nova yes,the Hawaii Nope.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank smithharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 3, 2012
Dear smithharrison. Thank you for your comment and thank you for choosing our hotel for your holiday.

Regarding your comment about your room we take note about it in order to improve our services and facilities in the future.

About the plastic cups, please be advised we try to offer the drinks in plastic cups for security due to the aparthotel is accommodated above all by families with children. However, we take note about it to improve our services.

Finally, please be advised our Intertur Aparthotel Hawaii Torrenova won't be 4 stars next year. 4 stars will be our Intertur Hotel Hawaii Mallorca.

We hope you give is the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 4 Contributor
32 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 28, 2012

Just got back from a week at this hotel on the Torrenova headland, between Palma Nova and Magaluf. The accommodation was ideal for this type of holiday, which I shared with my mother and her friend. The 1 bed apartment was spacious enough and had everything we needed for a comfortable stay. We stayed half board, as I prefer to get out and about and explore the island rather than stay around the hotel during the day, and all meals were very good. Lots of choice with something for everyone's taste. The staff really are the beauty of this hotel, each one is so very friendly and helpful, it makes such a difference to stay with pleasant people! The view from out balcony was stunning, across the bay of Palma, with luxury yachts floating beneath our balcony. The nearest beach of Son Matias was a 2 minute walk, and was beautiful. I will definitely return next year.

Room Tip: First floor balconys are situated underneath the pool bar area, and have fantastic views of the sea...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DebKeelan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 3, 2012
Dear Debkeelan. Thank you very much for your kind comment. We are pleased to hear you enjoyed your family holiday at our aparthotel.

We are looking forward to seeing you again if you decide to come back to Mallorca in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Level 5 Contributor
62 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed September 27, 2012

My husband and I have just returned from a one week AI stay at this Hotel and really enjoyed it although there were some downsides. We were allocated Room 372, which is on the corner of the building and one flight down from the main terrace and pools...the views over the bay were fantastic. The views from the terrace/bar area were also fantastic. Normally the pool is the focal point of the sunbathing area but not here!!!! I did not like the fact that the pools were isolated and in the shade for most of the day....think twice about this Hotel if you have kids!!! We were allocated a one-bedroom apt with a huge terrace so we were able to sit and watch all the activity in the bay from there. It was a fabulous view to wake up to in the morning. The rooms were cleaned and fresh towels were given daily so no complaints there.
The bar staff were very friendly and worked very hard. Drinks were served in plastic cups although the few times we were in the entertainment hall we were given glasses when we asked. Watch when having cocktails as there is a supplement to pay on some of them if you are AI.
We found the food to be very varied and on the whole very good. There was plenty of choice and a special kids section.
The hill leading up to the Hotel was a bit steep but then that's the price you pay for such views.....it was okay if you took your time.
The entertainment in short was dire......maybe it was because it is nearing the end of the season...the only decent show was Robbie Williams who, I thought, was very good. The entertainment team did try but to no avail. Bingo every night with no money prize...not worth playing.
The pitfalls aside we had a most enjoyable week and the weather was great....would I return to the Hawaii?.....maybe but definitely not with my grandchildren as the pools are in the wrong place.

Room Tip: The pools are on the 4th floor so any floor from there to the 7th with a sea view. We had room 372...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Biddie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 3, 2012
Dear Biddie11. Thank you for your review and for your sincerity. We are happy to hear you had a great time with us and we hope you give us the chance to accommodate you again in the future.

We take note about your pools comment in order to improve our services in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 25, 2012

I stayed a week at this hotel in mid September.

The hotel is well situated, despite being about a 3 minute walk to the beach, but for those lucky enough to get a room on the top floor has the privilege of having spectacular views over the bay.

The rooms are basic with kitchenette with hob, toaster, mini bar, and kettle. It offers some dishes, pots and cutlery.

The level of cleanliness is very reasonable, both of the rooms as the hotel in general.

The hotel's animation is weak, but can entertain the children.

My most positive point goes to the reception, they were not great in kindness or smiles, but were generally friendly and helpful.
Downside to the time of checkout what could be more flexible. The checkout time is 10am, and around 9am they are ready to clean the room for the next customer.
In my case, it was quite unpleasant, because my flight was only at 9pm and had to leave the room with packed suitcases ​​at 10am.

Outer space and around the pools is very pleasant with spectacular views and the opportunity to see firsthand various water sports and parades of yachts and sailboats.
It features 2 swimming pools, but they are not very inviting, as are most of the day in the shade.

Bar service is reasonable, although expensive, and not much of sympathy from the employees. But to compensate it's another nice place to relax with a drink enjoying the views.

I stayed at this hotel on a half board, whereby advise opting for all inclusive, because half board undertakes you to pay everyday 5€ per cup / drink at meals, even water. And all the rest of consumables, especially in the bar are extremely expensive, ends up by the end spending more money than if you opted for all inclusive.

Another very positive point goes for the food at restaurant, both at breakfast, lunch and dinner. Everyday the food is fresh, there are plenty of variety, from hot foods, meats, fish, etc, cold foods, salads, fruits, desserts and children's menus, and all with excellent presentation.

My most negative point and by which justifies my evaluation and the fact that never again i will return to this hotel was the service from the restaurant staff, I am not refering to cooks and kitchen staff.
I refer to the waiters in general, there is no sympathy or respect.
Unfortunately I had a very negative experience with a very young waiter who was rude, cheeky, aggressive and authoritarian, who spent most of the time throughout the week with provocations and making fun of us giggling with his colleagues, which in a way did afect the peace and well being of our vacation.
Because of what happened, I tried to spend most of our time outside the hotel with my wife to not think about it and enjoy the holiday itself.
I will never return to this hotel or recommend it, even though I believe that this hotel has all the conditions to have a relaxing pleasant vacation during this time of the year.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cmfernande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 2, 2012
Dear Cmfernande. Thank you very much for your review and for your sincerity. We are sorry to hear what you are saying about the staff in general. We have taken special note about it in order to about future situations like yours in the future.

On the other hand, regarding your comment about the check out, please be advised it is always subject to availability and the hotel cannot assure a late check out. Next time we recommend you to inform about it in reception the first day, and we are sure they will try their best to please you.

We hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level 4 Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 25, 2012

Back on 22 September 2012 from our 2 weeks AI stay at this hotel, paid a fortune, but have the following to report:
The Good:
1. The views from our room (798) and from the outside bar area were to die for, with views covering Palma Nova to Palma. The yachts, cruisers’ and water sport activities in the bay were not to be missed.
2. Our Apart room was clean & comfy, but was yet to be refurbished. Room cleaned & towels changed daily, bed linen changed 3 times during our stay.
3. Food during the stay was good, but did find the Chinese & Mexican food served on the themed nights to be a bit too salty, so give it miss on the 2nd themed nights.
4. The staff were welcoming and most would speak to you.
The Bad:
1. Served all drinks from both bars "coffee, tea, beer & spirits" in plastic or poly cups, questioned this when served in the entertainment bar, staff member pointed to green AI band on my wrist and advised AI guests were not allowed their drinks served in a glasses or coffee cups.
2. Safe I felt was a must as the entrance door to room opened to an outside corridor, but this cost us 49 Euros.
3. Woken daily by a staff member jet washing the pool area at 7:15am.
4. Apart from the Robbie Williams & Beatles tribute nights, the rest of the entertainment was dire.
5. No Hair Dryer - as we found out when we asked reception where it was, advised the room did not have one, but when refurbished it will be supplied.
The Ugly:
That Hill up to the Hotel from Palma Nova it finished you off, but did cheat a few times, by using the lift from the Hawaii Hotel, walk along the sea front past the cafe’s , enter the hotel from the pool area, use the lift to the 6th floor, turn right, then left, walk past reception, exit side entrance door (not main door) and this will take away 3/4 ‘s of the hill.
Did enjoy our 2 week break at the hotel, but will not be returning

Room Tip: I you book to stay, push for a sea view on floors 5, 6, 7 or 8. Most people we met, were given bad r...
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimb053
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, October 2, 2012
Dear jimb053. Thank you very much for your comment. We are always pleased to receive both positive and the negative points in order to improve services and facilities in the hotels.

Regarding your comment about the plastic cups, please be advised we offer the drinks in this type of cups for security (due to the aparthotel is above all for families with children).

On the other hand, about your safe comment, we charge in this service to offer other services as the 24 hours reception without any charge.

However, we take note about all your opinions in order to improve our customer service in the future.

We hope you give us the chance to accommodate you again in the future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Palmanova Bay

Property: Intertur Palmanova Bay
Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Luxury Hotel in Palmanova
#9 Family Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Intertur Palmanova Bay 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Intertur Palmanova Bay offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. This refurbishment covers practically all areas of the Hotel, with special emphasis on the following:  Refurbishment and redecoration of the reception area, giving a modern and bright decor with fantastic views.  Total refurbishment of all corridors, studios and apartments in line with the decor of the rest of the complex.  New kitchen with electric hob and microwaves.  New bathrooms with hair dryer and vanity mirror.  New decoration of bars.  Chill-out area with spectacular views.  New children´s playground and Panda Miniclub.  Free 24 hours Wi-Fi spot  New lifts Enjoy Intertur Palmanova Bay relaxing atmosphere and its many services: accommodation only, breakfast, half-board (includes breakfast and dinner. Beverage not included), full board (includes breakfast, lunch and dinner. Beverage not included) and all-inclusive accommodation in Mallorca. Book now your apartment in Torrenova and experience an unforgettable holiday. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Intertur Palmanova Bay Majorca

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