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“may 2012 holiday” 5 of 5 bubbles
Review of Intertur Palmanova Bay

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Intertur Palmanova Bay
Ranked #9 of 39 Hotels in Palmanova
Certificate of Excellence
Pontefract, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“may 2012 holiday”
5 of 5 bubbles Reviewed June 12, 2012

four of us had been in 2011 for the first time as we usually go to gran canaria. This was our first experience and we loved it. This year there were in total 41 of us went and everyone of us enjoyed it the food was very good and the staff excellent, especially Jenny who was customer relations manager.
i have just tried booking again for May and all 41 want to go back , however we could not get in as apparently full. I am going to try through Jet 2 group bookings, but this is a great place to stay and the views over the ocean is fantastic.

Room Tip: higher the rooms better the view especially if you can get the apt we had which was on the 3rd floor...
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  • Stayed May 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank alan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, August 7, 2012
Dear alan t. Thank you for your feedback. We are proud to hear you chose our aparthotel for your holiday in Mallorca. Also, we are happy to hear that everything was to your liking and we are looking forward to seeing you again if it is possible.

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,752 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (412)
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caerphilly
Level Contributor
24 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 11, 2012

Myself and 10yr old son stayed in this aparthotel over the whitsun holidays.The location is perfect,just a few minutes walk away from the glorious Palma Nova beach.There is a slight incline back to the hotel after a day at the beach but nothing major.
ROOMS:The rooms are cleaned 5 days per week and bedding is changed once a week or three times over a 2 week stay.Towels were changed on a daily basis if they were left on the floor.
The apartments are pretty basic but there is everything that would be needed if you were staying on a self catering basis-kettle,toaster,small hob and a fridge.There is also a hairdryer in the bathroom and a very powerful shower!There are a few english channels on the T.V.-ITV3,E4,BBC2 but after talking to other guests I think the english channels varied room to room!
The views from the rooms are amazing,a pleasure to wake evey morning and open the curtains.
FOOD:We stayed on an A.I.basis and found the food to be of a very good quality and a very good selection.At breakfast there were different varieties of sausages,boiled,scrambled,fried eggs.Bacon was cooked on a hotplate in front of the guests.There was also the customery toaster machines of which there were 2 so there was little waiting at breakfast time.There were yoghurts available along with cereals etc,the list goes on!There were also bread rolls cooked fresh throughout the day.
At lunchtimes guests were also treated to good quality food-Fish cooked on the hotplate,pork steaks and chicken portions to name but a few dishes.There was the usual vegetables/chips/potatoes available.There is also pasta and some sauces available every day.For the healthier guest there is a very good selection of salads available along with cooked meats,cheeses and pickles.
Evening meals are similar to lunchtimes with a few added extras.
The desserts looked delicious,along with fresh fruit and tubs of ice-cream.
Guests can help themself to an array of soft and alcoholic drinks from the dispensers at your disposal in the restaurant.
There were snacks available between meal times but these had to be taken from the main restaurant and not the snack bar.There were chips,pizza,hot dogs,burgers,salads and fruit available.If a guest wanted chips from the poolside bar they had to be purchased rather than included on the A.I.basis,this seems a little silly to me as guests were walking through the main restaurant in their bathing gear to pick a snack rather than have one at the snack bar?
Driks colud be taken at the main bar in the evening and at the poolside bar throughout the day.Tubs of ice-cream and ice-lollipops were available all day at the snackbar.
The entertainment throughout the day was good and varied and you could either join in the games or not.The team did not pester the guests but were always available for a chat.I took a couple of Yoga classes whilst there and the teacher was very good-much better than back home,so this is something that I would highly reccomend!!
The entertainment was typical hotel quality but everyone seemed to like it.
To sum this hotel up,it offers excellent value for money in an excellent location with some very polite and helpful staff-mainly the bar staff that also double up as waiters in the restaurant in the evening and I would reccomend a stay here to anyone!!
One thing to remember is that for anyone with a late checkout that requires a shower before returning home is that the hotel states that they have a shower room.The truth of the matter is that the shower room is in another hotel a few minutes walk away and this room cannot be booked,so if you require the use of this give yourself plenty of time!!

  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
10 Thank Barri E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, August 7, 2012
Dear Barri E. Thank you for your comment. We are always grateful to know you have decided to take time out of your day to pen a review of our hotel on Tripadvisor.

We are happy to hear you have enjoyed your stay with us and we are looking forward to seeing you again if you decide to come back in the future.

Best regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, United Kingdom
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

We went to Hawaii torrenova through a last minute holiday with easyjet holidays. We booked all inclusive, and it was the best idea ever.

We asked for a sea view room and we were on top floor and the view was amazing.

The room was basic but it was just enough. We weren't eating in the room at all so it was fine.
Cleaners were in nearly every day.

The food in the all inclusive package was fab. I must have put on 1/2 stone from the amount of food we ate. You'd never go hungry.

Staff were friendly.

Walking distance to magaluf and the beach.

Very very very child friendly with children's club and kids disco at night.

Will definitely consider going again

Room Tip: Ask for a higher floor with sea view very good
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank Tori86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, June 21, 2012
Dear guest. Thank you for your recent review. Your time and comments are greatly appreciated. We are pleased that your time with us was so comfortable.

We are looking forward to seeing you again in the near future!

Best Regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 11, 2012

Me and my boyfriend stayed at the hotel in may for 10 days. It was a really nice hotel, service was excellent and the staff were very friendly. There is a picture perfect view from the pool area of the 3 bays of palma nova and there was plenty of seating and sunbeds around the pools. We stayed self catering so ate out everyday so we cant comment on the food. One thing I will mention is that the pools only get direct sunshine until around 5pm for the ones who like staying by the pool somedays like me. :)
Oh two things, sometimes there is a really horrible smell in the corridor and by the pool past the bar area, which I can only think to be the drains. Nasty.
Oh three things, sorry... The beds need new mattresses or something. It was like sleeping on a rock. But I did sleep so cant complain haha!
Overall though if I ever go back to Mallorca, I wouldn't say no to staying there again.
Thank you all at HA Hawaii ;)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Rochelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, June 21, 2012
Dear guest. Thank you for your review.It's great to hear that the Aparthotel, and the location were all suited to your needs.

On the other hand, we have taken into account the other aspects mentioned. Your opinion helps us to improve our customer service.

We are looking forward to seeing you again very soon!

Kind regards
Intertur Hotels Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
huddersfield
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed June 11, 2012

Just returned from a week here and it was fantastic don't believe the bad reviews at all as there not warranted. Always something to do everybody friendly and that goes with the staff to excellent with the kids even ours learnt a bit of Spanish as well. Food is good plenty of choice. But do stay away from the cheap white wine if ur ai as its like vinegar lol.

Room Tip: Good for family's with kids.
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  • Stayed June 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank catz23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, June 21, 2012
Dear guest. Thank you very much for your kind comment. We are proud to hear you enjoyed your stay with us.

We are looking forward to seeing you once again in the near future! (we will try to improve the white wine by then)

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
WEST YORKSHIRE
Level Contributor
84 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed June 8, 2012

I travel a lot and have high standards, this hotel has had some negative reviews and I really can't understand it - we have just got back (8th june) 2 adults 2 kids (11 and 14), and we had a fantastic time, Holidays are what you make them and we were there to have a good time - kids made friends, we did , food was basic but always hot when hot and cold when cold and well cooked with plenty of variety, all inc was a good choice and plenty of drinks to choose from. there was no getting up at am to get your towels on the sun beds- always plenty all day that never happens! ok entertainment was your usual family stuff but good fun if you want a good laugh! kids reps were so good - worked hard, most of other staff friendly and happy.always something for everyone to do - clean basic rooms- 2 pools- near clean beach and shops. all you could ask for!! ONLY downside was the transfers - we were with Jet2 but they use another company who really need to get their act together and think about the route!! we passed our hotel twice after we were picked up - so could have had an extra hour in bed and a proper breakfast before we left! stupid!! on way there it took 2 hours for a 10 mile journey and we got there too late to eat!! - if you can avoid it - DON'T transfer with the green people - NT - INCOMING - rubbish! apart from that a good time was had by all and - i DON'T SAY THIS VERY OFTEN BUT I WOULD GO BACK!

Room Tip: Sea view rooms have a beautiful view - we were in 374 and that was close to everything
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  • Stayed June 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank piglet23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, August 7, 2012
Dear piglet23. Thank you for your review. We are sorry for the inconvenience you suffered with your transfer but we are really happy to hear you enjoyed your stay at our Aparthotel and to hear you have decided to come back again.

We are looking forward to seeing you again in the near future!

Besr regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
liverpool
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed June 8, 2012

Just returned from these apartments after a fabulous holiday. Would highly recommend this place as it is kept spotlessly clean and the staff are extremely friendly and helpful. fantastic views over the med probably the best in Palma Nova. easy access to main beach and cafe's. Bus stops 5 minutes away and serve all the attractions in the area. Slight incline to hotel but well worth it. Ten minute walk to Magaluf so you can take it or leave it. The hawaii offers all incl. but we have visited on many occassions on a self catering basis. By listening to other peoples feedback the food was of high standard. There are two pools served by lifeguards - one for children and a deeper one for swimmers

Room Tip: Ask for sea view on upper level
See more room tips
  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank wearyLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Intertur, Intertur Hotels Team at Intertur Palmanova Bay, responded to this review, August 7, 2012
Dear WearyLiverpool. Thank you for your review. All your comments are greatly appreciated. We are proud to know you chose our aparthotel to spend your holidays in Mallorca and to know everything was to your liking.

We are looking forward to seeing you again in the near future.

Best regards
Intertur Hotels Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Intertur Palmanova Bay

Property: Intertur Palmanova Bay
Address: Calle Torrenova 3-5, 07181 Palmanova, Calvia, Majorca, Spain (Formerly Intertur Aparthotel Hawaii Torrenova)
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Palmanova
#9 Family Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Intertur Palmanova Bay 4*
Number of rooms: 170
Official Description (provided by the hotel):
The Intertur Palmanova Bay offers top quality services at competitive rates. These fully equipped all-inclusive apartments in Mallorca for families and couples offer a relaxing and quiet atmosphere in Torrenova, in the very heart of Palmanova. Its studios and apartments by the sea, in Palmanova, offer you fantastic views and a private terrace to fully enjoy Mallorca's sun. For Summer 2017 the Hotel will have undergone a complete and important refurbishment, changing its category to 4 stars. This refurbishment covers practically all areas of the Hotel, with special emphasis on the following:  Refurbishment and redecoration of the reception area, giving a modern and bright decor with fantastic views.  Total refurbishment of all corridors, studios and apartments in line with the decor of the rest of the complex.  New kitchen with electric hob and microwaves.  New bathrooms with hair dryer and vanity mirror.  New decoration of bars.  Chill-out area with spectacular views.  New children´s playground and Panda Miniclub.  Free 24 hours Wi-Fi spot  New lifts Enjoy Intertur Palmanova Bay relaxing atmosphere and its many services: accommodation only, breakfast, half-board (includes breakfast and dinner. Beverage not included), full board (includes breakfast, lunch and dinner. Beverage not included) and all-inclusive accommodation in Mallorca. Book now your apartment in Torrenova and experience an unforgettable holiday. ... more   less 
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Also Known As:
Intertur Aparthotel Hawaii Torrenova Hotel Palma Nova
Hawaii Torrenova Aparthotel Calvia
Hawaii Torrenova Aparthotel Hotel Calvia
Intertur Palmanova Bay Majorca

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