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Reviewed 5 weeks ago

This hotel is not more than 2 star as the rooms need major overhaul. Rooms are too small to begin with for a family of 2 adults and 2 children and not enough storage space. Beds are temporary ones as they keep on moving forward when we sit on them. Mattress has no hardness and u feel like sleeping in a pit in the night and that gave me a bad backpain. When I complained about the mattress, nothing was done about it. Coming to bathrooms, its the worst place. Shower doesn't work very well. Shower curtainis keeps sticking to you while bathing. Cleaners do very time pass job and many a times, they don't stock up things and you have to call reception to get stuff later. One guy at reception (Mr. Javi) was so rude that he refused to send the toilet paper in room and asked me to get it myself from reception.
Entertainment was ok. Food was ok too.
We could not get sunbed any day as we couldn't get up early to reserve it.

  • Stayed: August 2018, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank Ritu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 4 days ago

Hi Ritu,

Thank you so much for choosing Alua Hotels for your holiday. We feel sorry for the misunderstandings. Our reception staff is always happy to help our guests, so we will investigate this situation. Regarding the sunbeds, it's not allowed to reserve them. We've recently started a new policy to control in a better way the use of sunbeds and to avoid the forbidden reserved beds.

Our hotel is a 4* hotel, yet we know we can continue improving our services and amenities. Once again, thank you Ritu. We honestly wish to be able to greet you again at Alua Hotels.

Kind regards,
Alua Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2018 via mobile

Had an amazing time could not fault this hotel one bit. From start to finish all staff we're brilliant. Especially fillipa who was amazing woth our 3 year old daughter and the rest of the entertainment team..

Stayed: September 2018, traveled with family
5  Thank rebecca t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 1 week ago

Dear Rebecca,

Fillipa is a wonderful member from our staff, always receiving lovely comments from our guests due to her lovely and unstoppable work! We’ll share your comment with her, sure she’ll be happy to hear from you ;) You’re always welcome at Alua Hotels!

Kind regards,
Alua Hotels & Resorts

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Reviewed September 14, 2018 via mobile

Great hotel food amazing beds very comfortable great location you do have to walk down a hill to get to the beach front and shops but its not too bad magaluf is a few streets away if you fancy going there for me it was too rowdy too many drunk young people but very lively if thats what your looking for
I would defo recommend this hotel

Stayed: September 2018, traveled as a couple
5  Thank lwilsons2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 1 week ago

Hi lwilsons2012,

We’re so satisfied to know you spent a lovely holiday in our hotel! Indeed, our location is fantastic since it’s in a calm area from Magaluf. If you ever need another break, feel free to visit us again!

Kind regards,
Alua Hotels & Resorts

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Reviewed September 14, 2018 via mobile

Reception staff: 5 stars
Bar staff: 5 stars
Entertainment staff: 5 stars (These people work around the clock and are fantastic at what they do)
Pools: 5 stars (My 1 year old loved the splash pool)
Room: 5 stars (Great ground floor pool view)
Cleaning: 5 Stars (Fresh towels and sheets every day)
Food: 5 Stars (Chicken, beef, ham, lots of veggie options) something for every taste.
Location: 5 stars (slight hill but my partner managed this daily even with Asthma) close to Magaluf and Palma Nova.
My Girlfriend had a birthday whilst there and without anyone being notified she was given a birthday card and bottle of champagne from staff (Great touch!)
This was our first family holiday and I'm pleased to say we will most definitely be back. Thanks for a great week

Stayed: September 2018, traveled with family
4  Thank Rick R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 1 week ago

Wow Rick,

You’re giving us 5 stars to everything, thank you for being so kind! We’re so happy our detail for your girlfriend’s birthday has been of your liking, we always wish to give our guests a surprise for such special days ;) Once again, thank you for choosing us for your first family holiday, we’d love to see you again in your second family trip!

Kind regards,
Alua Hotels & Resorts

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Reviewed September 14, 2018

From start to finish this was an excellent holiday staff so friendly and welcoming room cleaned daily and was lovely and spacious. Food was above and beyond whether it be from restaurant snack bar or Italian perfick. Holiday reps were very entertaining making us feel very welcome and getting us to join in big thank you to Hayley Louise jess and Ciaron for getting us involved and also the animation team

Room Tip: we had a pool view with a balcony was lovely
  • Stayed: September 2018, traveled with family
    • Service
3  Thank 685lynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AluaHotels, Director de Relaciones con Clientes at AluaSun Torrenova, responded to this reviewResponded 1 week ago

Hi 685lynn,

It’s a pleasure to know our hard work had a perfect holiday for you as a result! Comments like this encourage us to continue working like this :) And for sure we’d love to see you again at Alua Hotels!

Kind regards,
Alua Hotels & Resorts

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