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“Overrated”

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Sol Beach House Mallorca
Ranked #2 of 39 Hotels in Palmanova
Certificate of Excellence
GreenLeadersSilver level
Newcastle upon Tyne, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Overrated”
Reviewed May 12, 2013

My wife and I decided on a short break to Palma Nova and chose this Hotel after reading some reviews "What a Mistake"

On arrival we were met by a cheerful receptionist and asked if we wanted to upgrade to a seaview at an additional charge of 23 euros a day we declined this offer.

The cleanliness of the Hotel is first class and the rooms are of a good size however everything else falls far short of what to expect from a 4* Hotel.

There were no draws for storage of clothes in the rooms only 1 wardrobe with a couple of shelves for two people.

We tried to operate the air conditioning to cool the room and found only hot air emitting from the unit on reporting this to the Customer Service Manager we were informed that the air con was not scheduled to operate until the start of the summer season as the weather was not warm enough yet, to try to cool down we had to leave the balcony door partially open while we slept, we reported that the balcony light was not working and nothing was done to rectify the situation in fact the impression from this particular individual was a couldn't careless attitude.

Having regularly stayed in other 4* Hotels in Spain we were looking forward to some good quality food what a dissapointment we were in for, the quality and selection of food was pathetic to say the least.

To finally cap a rather poor performance from the hotel when leaving to catch our flight home we became stuck in the lift as we went to check out, fortunately we were really rather glad to leave this poor excuse for a 4* Hotel and had given ourselves plenty of time before our transport to the Airport arrived

Needless to say we will not be returning to this hotel

Room Tip: Rooms at the front of the Hotel get more Sun than the ones with a seaview after lunchtime
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Sid S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones con Clientes at Sol Beach House Mallorca, responded to this review, June 17, 2013
Dear Sid S,
Thank you very much to take the time and trouble to share your experience at the Sol Cala Blanca. We are very sorry to read that your holidays where not as expected. We have tried to explain that the air conditioning is put on “cool” when the temperature is stable and continuously above 23 – 25 ºC.
The light on the balcony are operated automatically and goes on depending on the sun light, and goes of at 1 a.m. approximately. The light of your balcony have had a major technical repair, and we have opted to wait that the room where empty to do the repair works, as we want not to disturb you in excess. It was our fault to not inform you about this point for which we want to give you our sincerest apologies.
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Rating summary
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Nuneaton
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 7, 2013 via mobile

Since my last review of this hotel, what a transformation. A lot of money has been spent here and it's well worth a visit. I personally wouldn't upgrade to a sea view because you get the sun on the road side in the afternoon

Stayed April 2013, traveled as a couple
Helpful?
6 Thank Kerrie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 27, 2013
Dear Kerrie G,
Thank’s for your lovely words, please, come back in the future, new upgrades will be waiting for you.
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Glasgow, United Kingdom
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 6, 2013

Was apprehensive after reading some of the reviews . On arrival we wre met by a very pleasant young staff member, no issues with check in again pleasant staff member advised that we were able to have evening meal despite it being nearly ten pm. Luggage was taken to room and the young man explained about the heating / aircon worked. The room was very comfortable ,clean, and spacious . moved a few items around in the mini bar and was able to place our own cold drinks . Regular change of towels bedding . Great choice for breakfast and evening meal ,no problem with replacing food ,and if you use the plates under the hot food your meal remains hot .Staff were only too happy to please regarding cooking food to your preference . Found in general staff very friendly and helpful .Hotel and Palma Nova well placed to visit other resorts . The highlight of one outing was to Soller and the Port , bus to Palma then easy access to bus to Soller pleasant trip through the tunnel, and tram in Port up to Soller and bus back to Palma .Great day out for under 20 euros . Traveled with Jet 2 .Holidays . Would not hesitate to return .

Room Tip: Rooms on street side gets sun in afternoon but some noise early morning .
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank anne c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 27, 2013
Dear Anne c,
Many thanks for the great review, we will kept the good work and we really hope to welcome you again in the very near future
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yorkshire
Level Contributor
52 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed May 3, 2013

Let me start by saying this is a good hotel, and a bonus because it is now an "adults only" hotel ....... BUT ... The hotel went through a refurbishment and a modernisation programme 2 years ago, and believe me, it is not better. In a lot of ways it is worse.
Gone is the commissionair on the door, gone is the champagne(cava) at breakfast, gone are the pristine table cloths on the dining tables(now plastic mats), gone is the free sunbed towels(now €1 a day to change), gone are the coffee pots and jugs of hot milk at breakfast, gone is the entertainment room and gone are the lovely comfortable sofa's in the reception area.
Yes, I know all these things have been replaced with "modern" furniture and the place is now slightly less "formal" and a bit minimalist, and for that it has gone down a bit.
But, like I said before, it is still a very good hotel, and the location is fabulous. The staff are also very good too, and the manager is ALWAYS on hand to assist in any way he can.
I suppose it just goes to show how spoilt we used to be before the "modern" changes were made.
We paid €200 each for 6 nights half board, and it was a real bargain. One thing I did like about the refurbishment was the beds - They were huge and really comfy.
Would I return again - DEFINITELY, but with a heavy heart at the "modern" changes.

Room Tip: Go to Son Pardo trotting track in Palma. It's a great day out.
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank chowdray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 27, 2013
Dear Chowdray,
Thank you very much to share your opinion with us, as you told, we are upgrading all the areas at the hotel, and the “modern” furniture give to the hotel a new face to go into the 21st century. You will agree with us that there was already time to do “something” with the old furniture. Nevertheless, we have kept the relaxing atmosphere, and we would like that you enjoy future stays as much as the past stays.
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Barnsley, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 1, 2013

We stayed at this hotel for a week, returning April 23. The hotel is in a super position on the beach front with level easy walking in each direction and lots of pleasant bars and restaurants in the area. Rooms are clean, spacious and comfortable though some are still in need of refurbishment. Our room was on the street side. Its balcony was in sunshine each afternoon and was not particularly noisy at night - though this might change later in the season! Food was excellent with plenty of choice in a dining room with a lovely sea view - the sunrise on our morning departure was amazing. Service here and in the bar area was efficient and friendly even though the hotel was quite busy. Staff worked hard to make our stay enjoyable.
The bus connection to Palma was fairly regular except around midday but could be VERY crowded and cost 3.05 euros for a single journey. It is, however, well worth the effort! There are cheap car hire places nearby if you wish to go further - Port d'Andratz, Port de Soller and Alcudia are all highly recommended.
Overall this was an early break that we really enjoyed and it was excellent value for money.

Room Tip: Rooms on the street side have sun all afternoon
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Keith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 26, 2013
Dear Keith P,
We want to thank you for the good comments; also as you have seen, we are in process, step by step, to refurbish the entire hotel.
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London
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 30, 2013 via mobile

I am writing this review sat by the bar, after a gorgeous day sunbathing. This is my second stay at the Cala Blanca. Both times have been girls weekend away, to relax, enjoy some peace and quiet, sink some cocktails and enjoy the sunshine.

The hotel being adults only is perfect for those wishing to escape for a few days or for a longer holiday. Obviously attracting a differnt clientele, is quiet and not rowdy at all.

The attentiveness and friendliness of the staff is 2nd to none and has made our holiday.

Cala is their latest recruit who will be organising daily activities - such a lovely lady and we wish her well in her new role. It is a great idea to have daytime activities, just a shame it hasn't started yet for us to benefit from. But I am assured it will involved fitness for you fitness fanatics out there.

The evening entertainment was generally some live music, bands, pianist, singers etc. and of a high standard.

All of the waiters are very friendly and helpful, especially Diego who makes a mean Piña colada!

They are currently in the process if renovating the hotel, the reception and dining area have been completed, the rooms are going to be done this winter. But still the rooms are clean and spacious.

The food is plentiful and Delish, even has gluton free options, plenty of fruit and veg pasta carved meat, differnt paella every night . Half board is definately a must, great value for money.

I love it here, it has everything you require, on the beach, swimming pools, bars restaurant, shops close by (spars, clothes, souvenirs, restaurants etc)

You will not be disappointed with this hotel, ticks all my boxes!

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank mumb0jumb0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 26, 2013
Dear MumbOjumbO

We are very glad to read that you enjoyed your short break with us; as you have mentioned, we are involved on a refurbishing process, and we are happy to hear that you like the improvements at the Sol Cala Blanca. Also our staff works very hard day after day to offer you the best services, and is a pleasure to know that this effort has been made with success.
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scotland
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 28, 2013

Stayed here half board for 4 nights in April 2013. Location good pretty much in centre of palma nova. Shops bars etc all on your doorstep. We had a room facing the front street which was good as you got the sun on balcony till last thing. When we arrived we were offered an upgrade to a sea view. Thought 46 euro per night was quite expensive for that,considering you lost the sun quite early on the sea side of hotel. Room was big compared to your typical Spanish hotel. Room cleaned every day and clean towels. Food was good. Good choice of different meats and fish at dinner. Plenty salad and pasta. Pancakes cooked by chef with your choice of fillings. 2 beers in restaurant was 4.80 thought that was ok price. Breakfast good too. Cereals and continental or a fry up plenty of choice. Nice outdoor seating for breakfast was good. Didn't go into outdoor pool as it was to cold. Indoor pool was good though. Quite hot inside pool area though. Due to sun. It was my partners birthday too. Nice surprise when we got back to hotel to find they had put a bottle of cava and fruit in room for her. Been to palma nova bout five times now but first time we had stayed here. Would recommend and when we go back will stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank charbal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JavierBonet, Director de Relaciones Públicas at Sol Beach House Mallorca, responded to this review, May 26, 2013
Dear Charbal,

Thank you very much for the review, we hope to welcome you again in the very near future.
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Additional Information about Sol Beach House Mallorca

Property: Sol Beach House Mallorca
Address: Calle Duque de Estremera 16 | Palmanova (Mallorca), 07181 Palmanova, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Palmanova
#2 On the Beach Hotel in Palmanova
#2 Green Hotel in Palmanova
#3 Romantic Hotel in Palmanova
#5 Family Hotel in Palmanova
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sol Beach House Mallorca 4*
Number of rooms: 180
Official Description (provided by the hotel):
The elegant Sol Beach House Mallorca enjoys a privileged location right on Palmanova beach. This adult only hotel (over 16 years) is ideal for relaxing and enjoying your partner's company, offering an exclusive atmosphere and magnificent sea views. Amongst its facilities is a magnificent pool and terraces with sea views. At the Sol Beach House Mallorca entertainment, relaxation and fun are guaranteed. This hotel will surprise you and exceed all your expectations. ... more   less 
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Also Known As:
Sol Cala Blanca Hotel Palma Nova
Sol Cala Blanca Palma Nova
Sol Melia Palma Nova
Sol Beach House Mallorca Palmanova, Majorca

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