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“Does not matter where your from”

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Hotel Ibersol Son Caliu Mar
Ranked #23 of 39 Hotels in Palmanova
Manchester, United Kingdom
Level Contributor
349 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
“Does not matter where your from”
Reviewed September 29, 2013 via mobile

The hotel is mostly French but did not stop me enjoying myself . Front of house staff do not understand English
Location is good as there is a number of bars and restaurants within walking distance.Didnot get my room till after 16:00 hours. Take note there is two hotels with the same name both within streets of each other YES I was dropped at the wrong one,so will get the taxi back to the airport (34e).
Sun loungers fully booked by 7 for the sad persons that get up and throw a towel on them most empty till mid afternoon management do need to address this !!!!

A good balance and choice of food but don't like queuing so recommend wait till the rush is over

Would I return .. Yes location is spot on for the bar shops and beech

If your like me there are plenty of bars for food and football

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BMorriss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 4, 2013
Dear BMorriss,

Thank you for taking the time to share your thoughts about how our establishment could be improved. We gladly receive every client's opinion, and your suggestions have been taken on board in order for us to provide a better standard of service.

Best Wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Feering, United Kingdom
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 22, 2013

We have just returned from a 6 night holiday at the Son Caliu Mar with friends. We arrived with very low expectations after reading comments on trip advisor but it was very cheap. We were very pleasantly surprised at the standard of room and quality of food for the money spent. The location is good just a half hour stroll into Magalluf for lively night life or the same in the other direction to the chic port at Porto Nous. Yes the hotel is approx. 80% booked by a French travel company and it's the same company that provide the animation team but the team were always happy to include any nationality if you wanted to play along. Probably not 4 star but sometimes the ratings are just based on amount of facilities rather than quality. The hotel isn't exactly charging 4 star prices either. We had a great holiday, car hire is cheap and we travelled to many beautiful towns and villages on the island. Whether you want plenty of entertainment or just a cheap base to travel around this hotel will fit the bill.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CathyStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 7, 2013
Dear guest Ibersol Son Caliu Mar:

We welcome your comments on Trip Advisor regarding your stay at our hotel.

We are pleased that fully enjoyed your holidays in our hotel and we have had the opportunity to offer our services.

All our staff are always aware of your needs and wishes for your days off. Therefore, their assessment helps us and motivates us to continue working in this line of professional care and familiar.

We hope to welcome you back on your next vacation.

Yours sincerely
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Derby, United Kingdom
1 review
Reviewed September 17, 2013

traveld on 9/9/2013 on arrival told no rooms avaliable staff not very helpfull we had 3 rooms booked we were then told we had to transfer to another hotel for 1 night and to come back after 12 oclock lunchtime we then had to wait another hour or so before rooms were ready we finally got settled at about 3pm thus loseing a whole day of our holidays,on top of all this we didnt know this hotel was so french entertainment was based on the french all entertainment staff are french and tend to take no notice if you are wearing a blue wrist bandwhich tellsthem you are not french . food breakfast very good lunch average eve dinner poor daytime snacks poor rooms very nice clean. the other hotel we were sent to was far more wellcomeing and food was better if only we could have stayed there we would have had a better holiday im sure . other hotel marina torennova.

Room Tip: pool rooms are a must or you could be looking at main road
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 14, 2013
Thank you very much for your comment on TripAdvisor describing the sensations obtained during your stay with us.

We studied all the feedback from our customers to improve and strengthen the weak points, each negative comment is a big step to improve in those areas and to create a pleasant environment in which to enjoy your holiday in our hotels that make up the Group Ibersol

We regret that some of our services have not lived up to your expectations, this is something that concerns us.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northern Ireland
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 16, 2013

Was a little apprehensive coming to this hotel given some of the reviews but..... It was a good find!! Booked through alpha rooms for around £70pr a night all inclusive which was excellent value!!

Time to dispel a few myths:
1) you get a different coloured armband than everyone else - yes you do but this merely to allow staff to know what language you speak!!
2) food was good for what it is - bear in mind French have higher standards than the English when it comes to eating - so prob slightly better than expected.
3) the reception staff were not rude - they didn't do us a welcome dance but do any hotels actually do this - checkin was quick and they apologised for not getting us all rooms together, late check out was no problem, happy to order taxis etc.
4) rooms are clean, modern, practical and have air con and mini fridge - really people what more do you want!!
5) entertainment yes it is in French, but just remember French tour operators block book this hotel - on the plus side there were no English idiots running round the place!!

Overall - good experience, good hotel in a good location €6 in taxi to Magaluf - close enough to party but far enough away to allow you to sleep!! Food is good, pool is excellent, rooms are clean, and you dispense your own drinks all day what more could you want!!!

Only comment put a few extra English channels on the tele - but are you here to watch TV?

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank AHSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 7, 2013
Thank you very much for trusting us to spend your holidays and for their encouraging comments.

We are delighted you enjoyed your holiday and hope to see you again in our hotel.

A greeting
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Caernarfon, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed September 14, 2013

We have just returned from a 9 night holiday from this hotel. The reception staff were very good always helpfull. The room we had was good I think it was one of the new ones. The food was good plenty of choice.
I would think the hotel was 95% French guests. All the entertaiment is for the French guests, this was not a problem for my husband as we dont really bother with this.
An english family with young children were told the kids could not go the kids club as they were english, the way they were spoken to was very rude, if she had spoken to me in that manner I would have gone straight to the manager.
Would I go back to this hotel, no I will look for a more english run hotel next time.

Room Tip: Ask for a room over looking the pool.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sheilampugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 15, 2013
Thank you for your comment on TripAdvisor describing the sensations obtained during your stay with us.

Most of our clients have referred their complaints about the animators, you could distinguish the two animation teams, their uniforms were different. The hotel laments who has been unable enjoy our mini club, and all animation group activities

The group of animation of the French tour operator have worked as a great team with our animators, have created an environment of games and animation without separate nationalities.

Best Regards
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1 review
Reviewed September 5, 2013

Me and my boyfriend came to this hotel in October 2012 for our 2 year anniversary and loved every minute. The only thing I would say am a fussy eater and there wasn't much choice of food for me and found my self most nights eating from the kids choice. Also I have a real bad fear of birds and they leave the doors open to the pool area so you can dine outside and they kept coming into the dinning room and flying around so a couple of times I had to take my food to my room as it became really bad. But all in all a really nice place great atmosphere and you get treated with a warm welcome by all the staff on a daily basis whether that be the cleaners to the chefs to the receptionist. I have recommended this hotel to my family and friends since being back as the location is really good to if you don't mind a 5 to 10 minute stroll depending on how fast you walk, not to far and not to close.

Stephanie.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stefxball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, October 17, 2013
Thank you very much for your comment on TripAdvisor describing the sensations obtained during your stay with us.

Sorry that you were unable to enjoy our food, so varied.

The situation of our hotel and outside areas are surrounded by nature and is uncontrollable that the birds can be close to our terraces.

Your comments fill us with satisfaction and encourage our team to improve every day, looking for the greatest satisfaction of our guests.

Reiterating our thanks, hope to soon have it again with his presence.


Yours sincerely,
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2013

I came from the UK with two kids and husband, This Hotel is not bad but not great either.
I chose this hotel because i love the area and the price was reasonably low, i only get all inclusive as a back up for kids, i'm not a hotel based orientated person and would go insane sitting in any hotel all day and night, i like to eat out and chill on the beach and walk around and do stuff. If you want the whole' first choice', lots of English people and entertainment type of vibe then its not for you.
80% are French guests, this didn't bother us at all, they were all very nice, the entertainment staff were actually really good, full of energy, talented and always asked everyone to join in, There was non stop stuff going on.The kids club seemed great aswell, a lot of effort made for kids. You dont need to understand French to watch a dance or magic show, Being a French based hotel, the food was quite good standard as french people like to eat well and generally the food was nice. There is only one buffet restaurant and another a la carte but you have to pay. Rooms are cleaned daily and the French Travel company get priority over the modern refurbished rooms, the other rooms are very average basic rooms but basically exactly the same just not repainted. I really dont understand how this hotel has a four star rating, ive stayed in real four star complexes in Mallorca, where ive had an apartment so privacy from the kids, 4 restaurants available, waiter service, branded drinks for all inclusive, waiter service to get you drinks in the evening, no self service and plastic cups!! and kids splash pools.
I think this hotel lacks the quality and service factor and is not a 4*, however it was cheaper so i guess you get what you pay for. I did still have a good time and am not disappointed, i would go back if the price was right for sure, all i say is dont expect high quality, just average, and you will be fine, the beach is lovely and lots to do outside the hotel :)

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Sun186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subdireccion_Ibersol, Director de Relaciones con Clientes at Hotel Ibersol Son Caliu Mar, responded to this review, August 30, 2013
Good afternoon,

We greatly regret that they have not been able to enjoy 100% of your holiday, and welcome your comments on your impressions of the hotel, which did us proud but gives us strength to keep improving.

Hope your family back to our hotel again and give us another chance.

A greeting.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ibersol Son Caliu Mar

Property: Hotel Ibersol Son Caliu Mar
Address: Calle Voranova 6, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Palmanova
#15 On the Beach Hotel in Palmanova
#15 Luxury Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ibersol Son Caliu Mar 4*
Number of rooms: 311
Reservation Options:
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Also Known As:
Hotel Ibersol Son Caliu Mar Palmanova, Majorca

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