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Reviewed July 4, 2013

This is our third visit to Atlantic Park & the experience just gets better.The rooms are clean & tidy
with maids cleaning & changing the towels every day.The food is of the highest order with plenty of variety,we were all /inclusive so suffice to say my wife & I tried & ate some lovely dishes.Breakfast can begin with champagne for those with a hangover followed by various choices of food from cereal right through to a full breakfast there is also a selection of cold meats
as well as biscuits & cakes with your tea or coffee.Midday meal has another selection of dishes
including soup hot or cold meats potatoes ,chips & vegetables, pizza is also on the menu alongside various salad bowls
The sweet are to die for ranging from ice cream to cakes & puddings,fresh fruit is also readily available.
Evening meal is another eyeopener as there is a varied choice of hot & cold dishes
with that ever magnet drawing you back to the sweet selection.

Beer wine & cold drinks are all available with all your meal.
The entertainment is what you normally find in hotels with the head guy Sammi really
getting people involved with his charming smile & lovely personality.
All in all money well spent & a definite thumbs up from my wife & I.
P. S. the Pirate show is less than 100 yards away & we went to the Reloaded programme
the acts were incredible & we had a fantastic time we would highly recommend it to over 18,s.
tAlso the plus side was we only had to walk across the road to get back to our hotel & were in bed while others were still waiting for their buses & taxis.

  • Stayed: June 2013, traveled as a couple
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1  Thank BarrieJoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Atlantic Park, responded to this reviewResponded July 9, 2013

Dear Guest,

thank you for your nice comments and for sharing your expierences with us. We are glad to know that you have spent a fantastic time in our hotel and that you liked our service. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

This hotel was not as central as we were told however it was clean the food was good as was the entertainment. The bar staff were a bit miserable and I have to say some of the groups of men on holiday were crazy, a fight broke out by the pool one day in the afternoon as well as people spitting from their balconys and clothes being thrown off balconys!!! I will not be going back to this hotel it needs security to keep things under control.

Stayed: June 2013, traveled with family
2  Thank bonita1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Atlantic Park, responded to this reviewResponded July 9, 2013

Dear Guest,

Thank you for your comments. We are glad to know that you liked our service and the food served in our restaurant. We will inform our quality department about all your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service

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Reviewed June 26, 2013

This hotel is clean, fresh, modern, in fact its perfect! staff, food, pool, rooms, all amazing, however if you are a female or are travelling in a female group you have to be aware that it can get pretty scary at night! there is no security in the hotel or at reception, I was with a group of 13 ladies on a hen weekend and every single one of us felt under threat during our stay from large groups of men staying at the hotel, they ran around shouting, swearing, fighting, banging on our doors, in fact a horrid fight broke out outside our bedroom on the first night and it was pretty scary, then a fight between a large group of men broke out poolside in the daytime! there were children around too! two of the girls in my party woke up to find men standing in their rooms after banging and getting into the rooms with force!
then on the last night we had to stay up all night on the balcony as some of the girls were too scared to walk back to their rooms as we could see/hear a room being smashed up, chairs, tables etc were all being thrown out of a room and it sounded like a riot was going on!
we got chatting to another hen party staying at our hotel who felt the same as we did.....scared!
their group had felt under threat with banging on doors etc
I would not stay here again which is a shame as the hotel itself is perfect and I actually felt sorry for the staff having to deal with this night after night, I heard that there had been a couple of evictions but it still didn't stop the mayhem.

Room Tip: don't stay in a room by the lifts, we did and as the drunken men stagger out of the lift ours was the first room they passed, so they kept smashing the door and shouting, very noisey anyway at night regardless of where your room is, all the rooms are lovely.
  • Stayed: June 2013, traveled with friends
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1  Thank sara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Atlantic Park, responded to this reviewResponded July 9, 2013

Dear Guest,

Thank you for your comments. We are glad to know that you liked our hotel. We will inform our quality department about all your suggestions and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service

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Reviewed June 19, 2013

We (2 couples) have just returned from our holiday to this hotel and can say we had mixed feelings throughout. On arrival to the hotel we were waiting at reception to check in and a man next to us was complaining that someone had stolen some money from his safe. The lady behind reception was extremely rude to him and basically told him he is lying. This was not the great start we had expected!!
The rooms were basic but clean, although there was some mould around the bath! Our view was an extreme disapointment. As i was there for my 21st i requested a pool view, but the view we got was of a green roof so we did not use our balcony once! I complained to reception and was told there was no way we could move rooms.
The food for the first 3 days was nice but after that it started to go down hill, and was very tasteless and cheap. The drinks were good, the all inclusive includes Bacardi which i was very surprised about!! The service throughout the holiday from the staff was extremely poor, i thought they were very rude and hardly ever served you with a smile. Even on my birthday i asked for a jug of sangria, (and offered to pay for it) but they completely refused to make any effort in making it a memorable day for me.
The main thing that let this hotel down was that it is advertised as a quiet family hotel out the way of the nightlife. This could not be more wrong. It was full of stag and hen do's who basically ruined the last few days. We were woken up several times in the night with them banging on the doors and running up and down the corridors. We were sat having a drink by the pool one day and they were throwing cigarette butts from the top floor balcony.
We chose this hotel over many others because we wanted nightlife but we did not want it to be really noisy and a constant party. the previous reviews seemed to say that this was the case, but i can only imagine it will get more noisy and lively the further into the season it goes.
The location is very close to nightlife and the beach which was great. We paid £450 each for a week all inclusive which is a good price, but i won't be returning. This is definitely NOT a 4* hotel.

  • Stayed: June 2013, traveled with friends
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1  Thank Maddie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Atlantic Park, responded to this reviewResponded June 21, 2013

Dear Guest,

Thank you for your comments. We are really sorry that our hotel was not like you have expected. For the circumstances you mentioned, we would like to apologize and let you know that we have informed our quality department to improve our service. We would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

Kind regards,

HSM Customer Service

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Reviewed June 15, 2013

Once again we have returned from our holiday as usual the reception we received from management, reception staff, bar staff, restaurant staff was very welcoming the standard of cleanliness is very highly maintained this is about our 12th time over the past 6 years and I would not hesitate in recommending it to any one. Hopefully we shall be returning again in August keep up the good work.

Room Tip: Try to get a room overlooking the pool
  • Stayed: June 2013, traveled as a couple
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Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Atlantic Park, responded to this reviewResponded June 18, 2013

Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. Our staff will be happy about your positive remarks and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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