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Reviewed September 12, 2016 via mobile

Have just returned from Sunset Beach (8th-11th Sept) and what an amazing hotel!! 4 males In our 40's (still think 21) went on our annual trip to Magaluf and had best time ever. We initially booked with Lowcostholidays but when they went bust we booked with hotel direct and they were cheaper so big thanks for that :)
We were given one of the rooms on the top floor and it was outstanding, the room was massive, everything worked and views unrivalled. The pool area is fantastic as well, just right size so everyone gets to know everyone else while sitting in the big jacuzzi listening to the music being played. The hotel staff are amazingly friendly and helpful with anything!!
I cannot praise this hotel enough and will defo be back if I can book in there next year!!
Thank you Sunset Beach from Craig,Scott,Gary & Paul from Stoke!

Date of stay: September 2016
Trip type: Traveled with friends
2  Thank Craig B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Sandalo Beach, responded to this reviewResponded September 13, 2016

Dear Craig B,

We will be very pleased to welcome you back again in HSM Sunset Beach.

Best wishes from the sunny Mallorca!

HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 7, 2016 via mobile

HSM Sunset Beach - what a fabulous hotel it is! Me & my husband stayed for 1 week from 27th August and loved every minute. It's modern decor & style is on trend and very comfortable. Our one bedroom apartment was on level 5 with stunning views from the balcony of the sea and Magaluf beach. Which made our holiday to be honest. Our apartment was cleaned every day and we had clean towels changed daily! Pool and music was enjoyable and friendly bar staff.
Staff are very helpful and accommodating ..when we arrived we had a little problem but we spoke to the manager and he had sorted it within five minutes which we really appreciated. We would have no hesitation in booking again..fantastic time we had!
We loved you HSM Sunset Beach.

Date of stay: August 2016
Trip type: Traveled as a couple
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Sandalo Beach, responded to this reviewResponded September 8, 2016

Dear Michelle B,

We feel very proud to have offered you an unforgettable stay in our hotel. Our main goal is your happiness and satisfaction during your holidays.

Let me express our gratitude for your nice comments related to our service and facilities. Moreover, thank you for highlighting the professionalism and kindness of our staff, be ensured that I will share with her and the entire team your nice words.

Thank you for choosing HSM Sunset Beach for your holiday in Majorca and we hope you had a pleasant return journey home.

Best regards,

HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2016 via mobile

Not long back from a weeks holiday at the sunset beach with my other half. We both loved it. On first appearance of getting off the coach it was wow. Nice clean fresh and modern looking. The inside has the same fresh looks too. Nice modern look to it. Check in was a breeze friendly staff which makes takes things off to a good start. Our room was nice also from being well kept by previous occupants and cleaners which come on a daily basis. (Thumbs up). Our room was on floor 8 which is one down from reception (good thing) although the pool is on the bottom floor some might of found it a hassle to pop up and down from the higher rooms. I didn't as the lifts were quick and easy to take it being a smallish place to stay in not hanging around pressing and pressing lift button lol. The pool itself is great nice and clean great bartending staff and reasonable drinks prices with music/dj on frequently enough but not too over bearing like some hotel/apartments can be. All in all without waffling on anymore lol. If you are looking a great place to stay with fabulous views this is Definitely the place to be. Many thanks from the both of us :-)

Date of stay: August 2016
Trip type: Traveled as a couple
Thank funkyjames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Sandalo Beach, responded to this reviewResponded September 8, 2016

Dear funkyjames,

Thank you for sharing your experience at the HSM Sunset Beach through TripAdvisor. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride exceeding your expectations.

We will be very pleased to welcome you back again in our hotel.

Best wishes from the sunny Magaluf,

HSM Customer Service

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Reviewed August 29, 2016 via mobile

After spending a great week at this hotel my 3 friends and I were extremely upset to discover money taken from my bank account for alleged damage to a bin and a toilet roll holder! We never left any damage to our room. I have contacted the hotel to enquire why I had money taken out, the manager has now sent pictures of the bin and holder we did not do this damage!!Looking closer at the picture you can see a pair of pliers were the lid must have been removed by someone, before taking the picture.! Shame they forgot to remove them first! Please photograph everything in your room as you arrive and leave. this will be your proof so they cannot accuse you of breaking anything! We left the room tidy since the maid only appeared twice. Shame they have spoiled my opinion of their hotel! What upset us more was we had to check out at 12 noon and we did not leave until 1 am. Our luggage was in storage why not inform us before we left the hotel since we were there for 12 hours after check out .

Date of stay: August 2016
Trip type: Traveled with friends
3  Thank kazadi03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Sandalo Beach, responded to this reviewResponded September 5, 2016

Dear Megan Leese and friends,

We apologize about this situation because our main goal is your satisfaction. Our head of housekeeper checks every room after your departure and she makes a report. In your case there were some damages (I attached you on the e-mail some pictures). We check all the apartments before you arrival to guarantee you a high standards of quality.

Is not pleasant for us this situations but it is a new hotel and we have to preserve all the facilities to give our customers the best service. I hope you understand that if during your stay something is broken in your room you have to pay it.

It would be a shame if you decide don't visit us again if you like the hotel, the facilities and the location. We will be very pleased to welcome you in the future if you decide it.

Please excuse us for the inconveniences caused and feel free to contact us should you have any additional comments or request.

Best regards,

HSM Customer Service

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Reviewed August 28, 2016

Beautiful views of pool, sea and island from large balcony, bedroom and dining area of apartment. Lovely, modern and clean hotel equipped with everything required for an enjoyable break except a kettle which my husband missed! Walk in shower spacious and beds extremely comfy. Very helpful staff on reception also Fernando and Aleexander at the restaurant/pool who were exceptional catering for your every need. Pool area gorgeous with plenty of sunloungers and chairs. I especially loved the cushions at the windows next to the pool my favourite place. Check-out at 12:00 but able to store cases in a room until transport arrived.

Room tip: First floor lovely view of pool area and sea view
Date of stay: August 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Sandalo Beach, responded to this reviewResponded August 30, 2016

Dear Andrew R,

We look forward to welcome you back soon at HSM Sunset Beach to continue enjoying pleasant experience with us!

Best wishes from Magaluf,

HSM Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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