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“An average hotel- served its purpose.”
3 of 5 bubbles Review of HSM Don Juan

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HSM Don Juan
Ranked #13 of 27 Hotels in Magaluf
Stoke-on-Trent, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“An average hotel- served its purpose.”
3 of 5 bubbles Reviewed June 23, 2013

Not long come back from a girls holiday here, and not quite sure why some people have wrote such bad reviews. As for the noise, its what is expected from being in magaluf, if you want somewhere quiet then magaluf clearly isn't the place for you, I wouldn't say the noise was that unacceptable. The food was average, im a fussy eater myself but always managed to find something to eat, there was a selection of meats, salad, fruit etc daily so it wasn't too bad, the drinks were also okay however measures were quite strong, but cant complain at the bar staff for being too generous with the spirits! However, it would have been better if you were allowed more than one drink at once. The pool area was quite clean and we always managed to get sunbeds. The cleaners were good and came round near enough everyday to change towels etc, but theres a sign to put up if you don't want to be disturbed so this was also good. The location of the hotel was also good as it was just a short walk to the shops/bars and the strip. The hotel itself was also fine, however, when going down to reception to report things being broken they didn't really understand what we meant and failed to send someone up to out room to fix them, other than that the majority of the staff were friendly. The entertainment was satisfactory, the entertainers themselves were lovely and friendly and tried to keep all guests occupied, however, as imagined its hard to entertain people who just want to go out and party, perhaps more suitable activities could have been put on, but this wasn't that much of a problem. There was also a security guard there at night time so if there was any problems then he'd have been able to sort it there and then which was reassuring. Overall, I would recommend this hotel, and would come back in the future, its in a good location and it did its job, most people only want the hotel for a place to stay in which this provided, therefore I would say the hotel was good for its money. Obviously its not going to be a family friendly hotel/location as you are in magauf which is considered lively, so this hotel and location wouldn't be recommended for families with young children but other than that, I would definitely recommend it.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 27, 2013
Dear Guest,

thank you for your nice comments and for sharing your expierences with us. We are glad to know that you liked our hotel and its location. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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546 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
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English first
Leeds
1 review
2 of 5 bubbles Reviewed June 21, 2013

If you like being woken up to see your bed being dismantled and taken the corridor, this is the place for you. The food, mainly rabbit testicles and cold rice which could be loaded into the gun maybe okay if your are on a lads on holiday from Ethiopia, but otherwise i'd rather eat out.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mattttdamonnn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 27, 2013
Dear Guest,

Thank you for your comments. We are really sorry that our hotel was not like you have expected. Extensive buffet offers a big selection of cold and hot dishes, as well as a wide variety of desserts. Thematic buffets. However, we will forward your comments to our department of quality to improve our service and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Magaluf hotels

Bucharest, Romania
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed June 20, 2013

Of course I have rotten the reviews on this hotel, but when we got there I had a depression.
The hotel was built in the 60's and has poor renovations.
Our room had 2 beds, like in hostels, from iron and the beds were moving, so it was interesting to sleep as a couple, there was no matrimonial room.
We had demi-pension, thanks god. The food was too fat for summer, especially made for english tourists (no offend), not with plenty of salads, olives, fish, the sweets were like in the hospital.

So, we paid a lot of money for this hotel, but didn't match the expectations.

ps: don't go there if you are in your honeymoon

Room Tip: there are tourists ( different supporters of football teams) that sing and shout at 4-5 in the morni...
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank moilolita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 21, 2013
Dear Guest,

Thank you for your comments. We are really sorry to hear that our hotel was not like you have expected. We apologize, if the quality of the food was not exactly your taste. We have forwarded your comments to our department of quality to improve our service.

Kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
3 of 5 bubbles Reviewed June 17, 2013

Stayed here from 9-23 July 2012, and was worried about most things in the hotel because of reviews..
After being in the hotel for less than ten mins, my friend had pulled and we already had two new friends (who were wearing our clothes after another 10 mins).
Most staff are very friendly but one night we did get thrown out of our room at 3am because of a misunderstanding which was no fault of our own and were not allowed back into our rooms for three hours..we were not dressed appropriately (pyjamas) and given no opportunity to dress. During this time we saw the security man beating up a drunk boy for what appeared to be trying to get back to his bedroom, which was scary.
The food was mostly enjoyable and there was always lots to choose from, best sweet corn I've ever tasted!!
The hotel is located close to the beach and the strip of clubs, but far away enough to get your head down if needed (that is after the noise stops around 8am when everyone's finally collapsed).
The all inclusive was very useful and worth the money, who needs more than one drink at a time? You finish your drink then get another one...
Rooms were quite big and very clean..the cleaner reminded us a lot of the cleaner on family guy..but she was always very helpful and cheery although didn't speak a word of English other than clean.
There was always some sort of entertainment at night and there were pool activities offered daily though not many people took them up.
Don't go here if you are a family with children, or if you intend to sleep. Because that is not the target audience and you will not enjoy yourself.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Coral I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 27, 2013
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

With kind regards,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed June 12, 2013

Upon arrival the hotel looked okay not great but ok. We arrived at 02:00am and the receptionist said we couldnt have a drink or anything coz we were too late (not our fault) and we were all inclusive went in the room it was fine your average hotel room really. Looked out the balcony, the view was a stone ground covered in weeds used as a car park. Surrounded by other hotels, you could see mountains at a distance. The food was pretty aweful overall. Breakfast was ok lunch and tea were the same choices usually consisting of fish and salad and chips. Me and my partner ate cheesy chips every lunch and tea with a bit of salad as the choice was limited. We decided to eat out on three occasions as we were sick of the food. The pool area was ok pool was small and freezing the area was not cleaned at night so got dirty by end of the stay (drinks/crisp packets etc) no entertainment to occupy guests they did some in the evening which didn't start until 10pm!! Nothing to entertain kids. Staff were not helpful or welcoming. Our flights got cancelled asked if we could stay an extra night all we got was "no" they didn't offer to help us in anyway. The all inclusive was a rip off one drink per person at a time only got food at the three eating times no snacks. The other guests are loud and have no care for others. Getting in between 4am and 7am most mornings playing loud music screaming shouting slamming doors cherry knocking on our door all night it was horrible. I'm 26 and would not pick this hotel ever again!

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danandsam13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 14, 2013
Dear Guest,

Thank you for your comments. We are really sorry that our hotel was not like you have expected. The extensive buffet offers a big selection of cold and hot dishes, as well as a wide variety of desserts. Thematic buffets. We will forward your comments to our department of quality to improve our service. We would be happy to be able to make you change your opinion about our hotel and would be happy to welcome you back in one of our 19 HSM Saint Michel hotels in Mallorca.

Sincerely Yours,

HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harwich, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed June 7, 2013

Stayed in June 13, flights, transfers , hotel about 700 all inclusive with Co Op. However on arrival pockets emptied of 64 euro, by city tax, paying for safe (always a con) and wrist bands (new).
Rooms clean but basic and getting old , no English station on TV.
Food started well but I actually lost weight it got so bad. Hygiene was poor. Staff nice.
Staff generally pleasant but not very welcoming overall.So tip good ones.
Be warned lots of elderly Spanish and the entertainment is a Spanish tea dance.
Beer was good.
Some guests simply have no manners so be a saint !
Resort lovely but very quiet not a lot to do in the evenings.
The dreaded Ryan air was not bad.
Go yes but do not pay a lot.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 10, 2013
Dear Guest,

thank you for your comment and for sharing your expierences with us. We are glad to know that you liked our hotel. We forwarded your suggestions to the person in charge. We hope to see you again in Hoteles Saint Michel.

With kind regards,

Your HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland
Level Contributor
3 reviews
3 of 5 bubbles Reviewed June 4, 2013

service:
service was quite average and in some ways pretty poor. The bar tenders were rude, the reception staff were as helpful as they could be but there was often a language barrier, they are very strict about things which are not really a problem. We made friends with all the people on our floor and we all used to sit in the hall way and chat whilst having a laugh. We were not keeping anyone awake as everyone on our floor was out with us. We went as a group of girls, there was four of us and we are typical girls that like to have a giggle but we aren't trouble makers and we don't make a load of noise yet my friends were threatened by the security and the manager to be kicked out several times because they were sitting in the hall with talking to people on our floor. We still don't understand what the problem was but if you're on a lads holiday or a girly holiday just be aware that the staff can be quite strict as the night goes on. They also do not repsond well to people being drunk, threatening to evict many people from the hotel when they were stumbling around after a few to many.

Food:
The food is average, i personally liked it and always found something i liked but my friends hated the food and opted that we eat out everyday. if you're easy going when it comes to food you'll enjoy it but if you're fussy well then you'll be fussy about it but most hotels in Spain serve the same things it all depends if you're willing to try new things. There was always a lot of fish and chicken dishes accompanied by lots of vegetables and salad.

Location:
The location is great as you are away from all the riff raff that goes on down the strip but you are close enough to walk to everywhere. If you want to avoid walking you can get a taxi for next to nothing (this is sometimes best late at night).

Room:
Our was on the first floor and looked over the pool. The room was clean and spacious, maids came in every day to clean and change towels + bedding.

I would visit this hotel again as it was good value and great location. My only issue was the rude and strict staff.

  • Stayed July 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank luluh92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones con Clientes at HSM Don Juan, responded to this review, June 14, 2013
Dear Guest,

thank you for your comments and for sharing your expierences with us. We are glad to know that you liked the location of our hotel . We have forwarded your suggestions to the person in charge and hope to see you again in Hoteles Saint Michel!

With kind regards,

Your HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HSM Don Juan

Property: HSM Don Juan
Address: Calderon de la Barca 4, 07182 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Magaluf
Price Range (Based on Average Rates): $
Hotel Class:3 star — HSM Don Juan 3*
Number of rooms: 182
Official Description (provided by the hotel):
IN GENERAL: The 3* hotel, HSM Don Juan, now offers high quality facilities and service after its refurbishment in 2008. The highlight of the hotel is its ideal location in the lively city of Magalluf. During your stay with us you can enjoy all the attractions that the resort to offer, or you can relax and spend your days by the hotel's swimming pool. The hotel is open from February to November. LOCATION: HSM Don Juan is situated in Magalluf, one of the most popular and well known resorts in Mallorca. The beautiful sandy beach boasts a blue flag, thanks to its high quality year after year. The hotel is only 400 m away from the beach and it offers the possibility to practice water sports. Nearby there are countless bars, restaurants and shops, which turn Magalluf into one of the most vibrant and attractive cities on the island. Attractions such as: water park "Western Park", karting or famous "Pirates" show, just steps away from the hotel, complement the wide variety of fun the city has to offer! There are also various golf courses close by: Golf Poniente (2 km away), Real Golf Bendinat or Golf Santa Ponsa, therefore the hotel is an ideal place to stay for those who love golf! In the area there are many possibilities to practice other sports, even on professional level: Magalluf offers the following facilities: athletics tracks (certified, class A), grass football field, rugby field, tennis and paddle tennis courts, etc. Palma de Mallorca is situated 15 km away, the airport 22 km. There is a public bus service to the capital; the bus stop is only 100 m away from the hotel entrance. ROOMS: The hotel offers newly refurbished double and single rooms that present a modern and up-to-date look. All of the rooms include a bathroom, heating and air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, satellite TV and a balcony! There are some rooms that can allocate families with 2 children (on request). GASTRONOMY: The hotel offers half board or full board food and beverage packages. The extensive buffet offers a big selection of hot and cold dishes, as well as a wide variety of fruit and desserts. The restaurant offers some dishes prepared instantly in show cooking, as well. All food is served in thematic buffet style. Drinks in half board and full board are not included in the price (lunch and dinner). FACILITIES: The hotel offers a spacious terrace with a swimming pool for adults with a separate space for children. The pool is surrounded by sunbeds and sunshades. Bar service at the pool is available. Inside of the facilities at HSM Don Juan there are cozy common areas, a game room, as well as an indoor bar! CHILDREN: At HSM Don Juan there is a mini club for children during the summer months and swimming area for children. Baby cots and high chairs are also available in the restaurant at no extra cost. ADITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car. We accept both Visa and Mastercard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Billiards (extra charge), table tennis, French bowls in the complex. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hotel Don Juan
Don Juan Magalluf
HSM Don Juan Magaluf, Majorca

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