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“Amazing Hotel!”

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Universal Hotel Florida
Ranked #10 of 30 Hotels in Magaluf
Reviewed August 28, 2014

Travelled here on the 19th of August for 1 week with a friend. We were all inclusive and couldn't of asked for better service! when we got there the reception staff welcomed us and showed us to our room, they even kept cold food for us arriving as we arrived so late!

the hotel was more for younger people although there were some older guests there. A lot of noise at night with young drunk people coming home but we would of been included in them so we had no problem with it!

I have read previous reviews about the hill to the hotel, IT IS A KILLER!! especially during the day in the heat it's horrible to walk up!

The food was great at the hotel, most nights were similar foods but made differently, but it was really good! the bar downstairs also put out burgers and chips and also pasta during the day which was good!

The pool area was great, although you had to be down in the morning to get a sun lounger or you were sitting about for the rest of the morning waiting for people to leave to get one!

The staff were really friendly and helped you when you needed it! the manager also stood at the door at dinner time to welcome you into the restaurant, he was very polite!

There was a security guard on at night which is good in a way, but I would not advise to take anyone back to your room that shouldn't be there!

Overall the stay was fantastic and I would definitely recommend this hotel to friends & Family to stay at!

  • Stayed: August 2014, traveled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Suziee14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 30, 2014

Dear Suziee,


Thank you for your review and for your kind words to the hotel. We are very happy you liked our hotel, especially the food and the pool area.

We are very glad that you have enjoyed your stay in hotel Florida.

We hope that we will see you back again,

Best regards,

José Solaz ( Director )

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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436 - 442 of 1,078 reviews

Reviewed August 25, 2014

I liked this hotel with our room on the 3d floor looking out to the sea!!!!!! and the swimming pool below, at the edge of the rock...Good food, only young people, fun! so this hotel is not good for old people and children because sometimes you can see something indicent ..)
Magaluf is an amazing place - full of fun and life!
I love Majorca!

  • Stayed: May 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Zulfiya Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 27, 2014

Dear Zulfiya,

Thank you very much for helping other customers know what to expect regarding our Hotel.
Which is mainly recommended for young people not really for families, but anyway we try to do our best to keep the levels of noise down so every one in the hotel can enjoy the holidays.

We hope that we will get to see you back with us sometime in the future.

Best regards,

José Solaz ( Director )

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2014

I recently stayed in hotel Florida for 8 nights on an all inclusive package.
We found the rooms were very basic but tidy and cleaned everyday. The only drawback was the lack of air conditioning in the rooms although they do have a ceiling fan night times were unbearable due to the heat.
The noise from other guests in the hotel was constant with people coming and going all night shouting and slamming doors (we understand that we were in magaluf so expected noise all night). There was a security guard on patrol during the night in the coridoors.
The guy who greets people in the restaurant was so polite and welcoming taking time to speak to all guests. Food was buffet style, very basic and similar food offered every night.
The bar area was very nice, the staff very friendly and helpful. Entertainment on most evenings, music when not.
The best thing about hotel Florida is the pool area overlooking the sea very scenic and relaxing just what you want on a hot summer day.
Overall ideal base for a holiday if you are planning to be out and about.

Room Tip: Ask for a balcony overlooking pool/sea
See more room tips
  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank DKL80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 27, 2014

Dear DLK 80,

Thakn you very much for your comments, its makes us improve our product every day.

I´m very sorry about the incovenience caused by people that have any manners or respect during the night.

However its important for us to know so that we can continuously improve.

Looking forward to seeing you back in Hotel Florida,

Best regards,

José Solaz ( Director )

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Reviewed August 20, 2014

This was a bad idea all round. Had been convinced that this hotel was suitable for all ages but wrong! We are a couple in our 30's and even for us the young crowds and drunken behaviour just ruined it. Next door room and room above kept us awake every single night partying and drinking and shouting. Reception said they would speak to them but nothing ever changed. The swimming pool was too small for everyone to enjoy and not enough sunbeds to go round. The hill to the hotel is as bad as some people say. It was a no go in heels and the heat on top of that just killed us. Stay away unless you are in Magalluf to just get drunk.

  • Stayed: August 2014, traveled as a couple
    • Value
Thank Greenberg79_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 22, 2014

Dear Greenberg,

We are sorry to hear that not everything was to your liking during your stay here with us at Hotel Florida.
Regarding the noise during the nighttime, we have a security ward who patrols the premises, but unfortunately there are some people that don't have any manners at all.

Once again my sincere apologies.

Best Regards
José Solaz
Manager

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Reviewed August 19, 2014

The hotel location is slightly out the way of the strip, so it is quieter at night. The room was outdated and the beds were shocking, hard and uncomfortable. Went with a group of girls all mid 20's but we were shocked with the behaviour we saw. I realise this is an adults Hotel but too many party goers for us to relax at all. The pool terrace was not big enough and we had problems finding enough chairs so we did the trip down the hill to the beach. The prospect of the hill back to the hotel made us stay out as long as possible, and most days ended up paying for a taxi back. Not an easy flowing holiday for us and the peace we wanted was only found away from the hotel. Good for loud, groups.

  • Stayed: August 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank Louisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 21, 2014

Dear Louisa,

I´m really sorry to read that your stay wasn´t as pleasant as you expected.
Magaluf is known as a party place especially on weekends.Most of our guests have a great time here, but as you reviewed, unfortunately there are some people misbehaving.This is very sad because they disturb other guests from enjoying their holidays.
I apologize for a bad experience at the hotel,

Best regards
Manager
José Solaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2014

I was quite nervous when I booked this hotel. Not because of the reviews or description, but because we had originally booked a hotel on the other side of the island for a relaxing beach holiday. There was a mix up with our booking so we had to make a last minute change of plans. We'd been to Magaluf before so we just went with it. I am so glad we did though, the hotel was much better than I was expecting. Our booking was for two people but we got a room with three beds which was nice because then we had a bit more space.

The staff, in reception, the maids and in the restaurant, are so incredibly friendly and their English was excellent! My Spanish is weak at best so this was a big bonus. On our first night my phone and room key were stolen and when we got back to the hotel they were so kind. I had to pay for a replacement key (25 Euros) and they offered to help me report it as well. The security guard was really nice too; he helped me get into the room so I could get the money for the new key. They were all really nice and understanding.

We stayed half board and didn't use the bar but breakfast and dinner were both great. The manager greeted us at each meal and made us feel really welcome and remembered my friend and I each time. The food was really nice and there was a good variety. They also had theme nights for dinner; for example, Mexican, Italian and Asian. There were more but I don't remember them all (sorry!).

Location wise, like everyone has said, that hill was killer! On the plus side, I didn't do the typical "gain weight on holiday" thing which was great. The view totally made up for it too. It's definitely worth asking for a sea view room if possible. Also, there was no noise from the strip and we were very close, maybe the height helped but we weren't disturbed at all.

The only other blip on the horizon was that on our last night a new group arrived in the room next to us. They were very loud and they were calling across our balcony. We ignored them at first, thinking they were just being annoying, then one of the young lads decided to climb across to our balcony. It was late at night and we were getting ready to go out. We consider ourselves lucky that we were decent! We felt confident that we could deal with the kid because he was blind drunk: a stiff wind would have knocked him down! We let him come through our room to leave because we didn't want him to risk climbing again as we were on the 8th floor! We didn't tell security because we didn't want any backlash from it. We did tell them the next day when we checked out and the lady at reception was very apologetic and explained that that the group would be fined and given a written warning as they had also let off a fire extinguisher. She said that if we had called security they could have dealt with it more swiftly. I don't blame the hotel for this at all, it wasn't their fault that those kids (they were 19, not actual children, just acting like it) were behaving like that. This was the only time noise or offensive people were an issue at this hotel. I think that if you're staying in Magaluf you're running the risk of getting people like that no matter where you stay. I was glad it was only once.

All in all, people usually say "you get what you pay for". In this case, we got much more than we paid for. Brilliant hotel! We're already planning to go back next year!

Room Tip: Get a sea view if you can!
See more room tips
  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 19, 2014

Dear Jennifer,

Thank you much for your kind words. We are delighted to hear that everything was you liking and that staff, food and our hotel pleased you.
Thank you for letting us be a part of your holidays here in Magaluf. I´m sorry about the inconveniences with the young people.
Hope to see in once next year to share with us your experience.
Best regards,
José Solaz ( Director )

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 16, 2014

Full of groups and very loud
All inclusive was not as expected snack bar had no snacks all week except a few ham sarnies.
Very bad entertainment not what expected from a all inclusive holiday
Food was good and great staff
Rooms very basic and hotel needs a bit of attention plus air con needed in room's
View is great and pool area was good.
Would not recommend unless on a lads holiday it's not really a couples hotel

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank daniel b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
psolaz, Gerente at Universal Hotel Florida, responded to this reviewResponded August 18, 2014

Dear Daniel

Your opinions are very important to us and we will make every effort to continue to take them into account when improving our quality and service. Be assured that we are continually working on modernization and looking for ways to ensure that you feel comfortable during your stay.There can also be certain periods of time where there can be more groups, but in general we recommend our Hotel for everyone who wants an enjoyable holiday.

Once again my deepest apologies.

Best regards
Manager
José Solaz

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Universal Hotel Florida

Address: Calle Torrenova 33, 07181 Magaluf, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Magaluf
Amenities:
Bar / Lounge Beach Restaurant Swimming Pool Airport Transportation
Hotel Style:
#6 On the Beach Hotel in Magaluf
Price Range: $59 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Universal Hotel Florida 3*
Number of rooms: 204
Official Description (provided by the hotel):
The hotel Florida combines a privileged location, on a promontory in the bay of Magalluf, with the daytime and nighttime attractions of this well-known resort. A beautifully located sun terrace with pool and a fantastic view beckons you to relax, whilst a short walk separates the hotel from lively beaches and discos, bars, night clubs and restaurants offering fun into the early hours. ... more   less 
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Also Known As:
Florida Hotel Magalluf
Hotel Florida Magaluf
Universal Hotel Florida Magaluf, Majorca

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