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“Pool area poor”

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Hotel Helios Mallorca
Ranked #6 of 24 Hotels in Can Pastilla
Reviewed October 12, 2013

Just arrived back from Can Pastilla and Hotel Helios. We had an apartment. The apartment was good size, bed ok but the cleaning was terrible. Sand all over the floor when we arrived. The apartment was cleanded 3 times during our stay, althought the floor was dirty after their cleaning.
The pool area was so crowded, what would it be when it is a peak season? Small swimmingpool.
We did not use the hotel restaurant. Plenty of small different restaurants round the hotel. There is a very nice greek restaurant Atenas in El arenal and a nice thai place in Can Pastilla.
Overall this hotel is ok for a budget vacation

Room Tip: Apartment at the end of the corridor
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  • Stayed: October 2013, traveled with family
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1  Thank Piavaasa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed October 9, 2013

An ideal location for 9 'middlish aged' ladies on a 3 night hen weekend!! Happy with relaxing in the day time by the pool, or walking / cycling down the promenade, shopping etc. Not needing clubs in the evening there is an abundance of good quality bars and restaurants in the immediate vicinity which were open until the early hours.

Rooms large enough for 3 comfortable beds and a lovely clean bathroom ( appeared newly refurbished). Fantastic breakfast, so much choice, and pastries so fresh.

Bus stop behind the hotel, therefore easy to get to Palma (no 15) in 30 minutes, or back to the airport (no 21) in 5 minutes.

A fabulous location for us and at a very reasonable cost.

  • Stayed: October 2013
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3  Thank Elspeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 8, 2013

I have just got back from a short 3 night stay. This hotel is much better than the price of the rooms would make you believe . I paid roughly £120 for a twin room Including buffet all you can eat breakfast so for two people it would be the same cost . The beach is less than 30 seconds walk with plenty for places to eat nearby. I did not eat in the hotel but used a very nice place just across the road . I also did not use the pool but there was plenty of people who did . The room was very clean and the beds comfortable. I would definitely recommend this hotel and will stay here again.

  • Stayed: October 2013, traveled solo
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2  Thank Philip P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 6, 2013 via mobile

Having stayed at the Helios every September for the last 6yrs, I can with honestly say there are a great deal of improvements this year, the addition of the seat/jacuzzi area to the pool was fantastic, as always the life guard was friendly and kept the pool area tidy. The breakfast has improved a lot especially the cooked option, rooms are still basic but comfy, and cleaned with new towels daily which is a rarity these days. It's a pleasure visiting the Helios.

Stayed: September 2013, traveled as a couple
2  Thank Becks1711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

An old fashioned hotel in need of some serious updating! Canteen style dining hall which catered for the predominantly older German clientelle. Avoid half Board the food is bland, breakfast was fine and although my friend and I didnt have hot food it did look ok .Rooms were basic and reasonably clean (some dust/ sand on floors), we were very fortunate to have a sea view from our balcony which more than made up for things. There was an unpleasant drain smell around the pool and in the hall / stairway this needs sorting! We didn't sunbathe for long around the pool beacuse it was so strong. Some reception staff were very helpful when we needed help regarding bus times, direction etc, however we arrived on a Sunday and were told we couldn;t have a safety deposit box until the next morning no understandable explanation why ( the Spanish male receptionist just showed us a ticket book and shrugged his shulders!).
On a positive note it has a nice location near the decent enough ( but very windy!) beach, and is in very close proximaty to the airport.

  • Stayed: October 2013, traveled with friends
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Thank Talltrees65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2013

We stayed in apartment 16 and it was perfectly ok - it had a view over the pool , was clean ,had a very large bathroom and everything you need is in it - maybe could add a toaster though.The bar was quite cheap and the staff friendly . We didnt eat in the hotel so cant comment on the food and didnt switch the TV on so dont know if any english channels available but surely you dont go on holiday to watch the TV!!. I dont understand some of the negative comments about the hotel as you get what you pay for and its perfectly alright for the money we paid.The entertainment was awful but it just made us laugh.The hotel and resort were very German and for us it was a positive not being surrounded by lots of Brits.

Room Tip: Apartments on the upper floors have a better view than the ones on the ground floor
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  • Stayed: September 2013, traveled with friends
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1  Thank lindalwls7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2013

We stayed half board in sept for 10 days. .The room was ok and had a bath with a shower in it, it would have been nice if the bathroom had proper lights as you are not able to see to have a shave etc. Room service was good in as much as towels were changed daily, but cleaners would not empty ashtrays on balcony and we had to empty ash into a carrier bag and dispose of it in bathroom. We were in room 212 which overlooked a brick wall, there was a bar/restaurant below the wall which had constant deliveries of food/drink all day with delivery lorries leaving their diesel engines running which was very noisy. Coaches were arriving taking/delivering new guests roughly every half hour also leaving their engines running. It was nice to gt home for some peace and quite. Getting a table in the dining room was also difficult and we oftenhad to queue and wait for one to become available. Although the menu read as if there was good choices of food this was not the case. There were hardly any vegetables unless you count potatoe salad, and we had chips every night, no boiled, roast or mash. There was a microwave provided which was desperately needed as the food was always cold. The reception staff were possibly the worst of any hotel we have stayed in. When telling them I had my pocket picked and lost my money credit cards and driving licence, I was asked by a very bored sounding receptionist "what do you want me to do about it" She issued me with a form which we took to the police station only to be told it had to be completed in Spanish and take it back to the hotel, which we did, but again the reception said they could not do it for us. and were unable to get us an interperter. The beach is near to the hotel which is good as the pool is on the small side and not very deep. We had a tv in room but no English speaking channels, but probably not a problem for the hotel as there was only approx. 4 English couples in the hotel. We would not stay at this hotel again.

  • Stayed: August 2013, traveled as a couple
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4  Thank Gerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Mallorca

Address: C/ Carabela 7, 07610 Can Pastilla, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #6 of 24 Hotels in Can Pastilla
Price Range: $60 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Helios Mallorca 3*
Number of rooms: 305
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Also Known As:
Helios Mallorca Hotel
Hotel Helios Mallorca Can Pastilla, Majorca

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