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“brilliant location”

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Hotel Helios Mallorca
Ranked #6 of 24 Hotels in Can Pastilla
cork ireland
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“brilliant location”
Reviewed August 20, 2013

Stayed on a half-board basis in this Hotel for one week.The hotel is just in a brilliant location just minutes from the beautiful beach in Can Pastilla. It is a quite good three star hotel with very friendly staff. The breakfast and dinner were buffet style with a lot of choice and certainly good value . Resort is lovely and we really enjoyed the excellent cycling routes especially to Palma city. Only downside was our bedroom and bathroom....very old and dated but it wouldn't stop us from staying there again. Pool area a bit small for the number of people and grassy area closed off so you could not sit there.

  • Stayed May 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank francesallan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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884 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Serbian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 20, 2013 via mobile

On the day of departure we are told to vacate the room by 12, we equire about a room but there are no rooms and have to shower round the pool. When we go for a shower there is no water, so we go to reception and are told that we can either have room for 67 euro's instead of 20 euro's or we have to walk 5 mins to the beach with the children and shower there. This is unacceptable.

  • Stayed August 2013
    • Value
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    • Cleanliness
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Helpful?
1 Thank pinhead123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tadcaster, United Kingdom
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 20, 2013

We stayed a week at this hotel. The staff very efficient and friendly. The rooms clean with maid service and clean towels every day and bed sheets changed once during the week. Prices for drinks at the pool bar were reasonable and there was some entertainment in the evenings. Breakfast was a quite good buffet with a good chioce including freshily made panckes and cava. However it's a large Hotel and it did get very busy at Breakfast time, not very relaxing with people dashing around trying to get thieir breakfasts all at once - a bit like a railway station at rush hour! The pool area is too small for the size of Hotel and number of guests so it was a bit of a scamble to get a sunbed. On the other hand it's a great location with only a few minuites walk to the fabulous beach and a regular bus service into nearby Palma.The Airport is very near but the taxis charge a minimum of 13 euros for a five minuite ride! As we were only bed and breakfast we eat out for dinner and some lunches. Man Resturant just to the right of the hotel on the opposite side of the road is very reasonable with good food and friendly service. Also Jolideis, on the front overlooking the sea (turn right at the seafront and it's on your right) was good for dinner. We had a bad experience at Dino Pizzaria which is on the front (turn left towards Arenal) It was lunchtime and we ordered a Pizza to share. We also had a large beer, a small beer and a small glass of rose wine.When the bill came they had charged us 8.50 euros for the pizza and another 1.50 euros cover charge and the small glass of wine was 4.20 euros when other bars nearby were charging 2 euros. I asked the waiter about the 1.50 charge and she said it was for sharing the Pizza! so a snack and three drinks cost us 20.50 euros. Very poor value. We also noticed that they were charging 50 cents for people not eating or drinking there to use the toilets. All in all a bit of a Rip off for tourist and Greedy management.

Room Tip: Ask for a room overlooking the Pool at the front
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank John1808489
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 3 Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 15, 2013

Arrived at 10.00am to expect our room not to be ready but were amazed it was !! We had our 2 children ( 13 and 9 ) share a room with us which meant the room was basically cut down in size by half.. But we knew this would be the case and because we knew we were not going to spend much time in the bedroom, it didn't bother us. Room 233 on the 2nd floor tucked into the corner, could just see the sea but good view of the pool. I did email the hotel and request a high floor but alas it couldn't be done because of the 4 sharing the room which they don't normally do.

Restaurant was fine with a good selection of foods, we never went hungry and the kids enjoyed what was on offer.. Downside was that you couldn't take your own drinks into the restaurant and you had to by soft drinks, juice, wine and beer from the restaurant entrance.. We tried to take water in with us which we bought from the hotel bar but were not allowed !! Stupid rule but thats were they make their money as a 1.5ltr of Coke outside would cost 1 euro 50 but in the hotel restaurant would cost 4 euro !!

Pool was great although on the small side considering how many rooms it has.. Sun beds locked up till 10am so the Germans couldn't invade the poolside as quick as they did France but other than that it was OK.

Kids activities.. Not good really, the poor lass that did these was basically all on her own from 11am till 9pm.. Pistol shooting at 11, kids games at 1pm, pool aerobics 2.30, crazy golf 4.30 and kids disco at 8.30

Evening entertainment was the most shocking ever considering how many people stay in the hotel, they all went out in the evening and I don't blame them.. An 80 year old guy with a wig playing a keyboard isn't our kind of thing !! Oh they had others on different nights, but he was the best of them by far.. Not good at all but we didn't go there for evening entertainment unless we wanted a laugh really.

Resort.. If you can speak German then go for it !! Not many English in the resort which to be fair didn't really bother us but the kids couldn't really converse with others their own age.
This resort I would say is 85% German so if you don't like them go somewhere else.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
2 Thank callum0711
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 15, 2013

So you get a pretty big apartment for a good price including a nice balcony and a neat but crowded pool area. The location is great - 3 minutes from the beach.The buffet restaurant had a good breakfast and so so dinner, but the all-inclusive guests were behaving like it was their last meal (which is not the hotels fault I guess). The rooms however could be cleaner and they certainly need a brush-up as they seem worn down. It's an ok place stay for a couple of nights if you do not want to spend a fortune.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank JRDK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level 5 Contributor
89 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 13, 2013

The hotel is in an excellent position. Spent a little time around the pool - which does get a little crowded. Breakfast and Dinner was buffet style with a lot of choice apart from deserts which I felt lacked variety. All in all it was good value and we excellent views from our balcony.Cycled into Palma which is an excellent cycle route into town and around town.

Room Tip: Request 5th Floor overlooking the swimming pool
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank nessie1232016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 29, 2013

Stayed here many times and the best in its price range in Can Pastilla in my opinion. Breakfast is great with lots of choice, rooms are clean and are typically a basic Spanish style. Bathrooms are ok with glass sink and shower. Very good for cyclists who are here in numbers in Spring and Autumn, great cycle facilities with storage and tools. Also great view over the airport if you like that (rooms 540-550 for this).

  • Stayed May 2013, traveled solo
    • Value
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    • Cleanliness
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Helpful?
3 Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Helios Mallorca

Property: Hotel Helios Mallorca
Address: C/ Carabela 7, 07610 Can Pastilla, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Can Pastilla
Amenities:
Bar / Lounge Business Center with Internet Access Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #6 of 24 Hotels in Can Pastilla
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Helios Mallorca 3*
Number of rooms: 305
Reservation Options:
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Also Known As:
Helios Mallorca Hotel
Hotel Helios Mallorca Can Pastilla, Majorca

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