My wife and I have just returned from a short break at the Riu Bonanza Park, where we celebrated our wedding anniversary. From the moment we arrived we received nothing but exemplary service. Whilst checking in we were given a glass of lovely Cava. The manager proceeded to tell us there had been a mix up with our booking which meant there was no room in the hotel for us that night. By way of compensation and to apologise they'd booked us in to the 5 star sister hotel in a sea view room. The following morning after breakfast the hotel arranged for our bags to moved back to the Bonanza park where we found that we had been upgraded again - to a garden bungalow. This was a lovely suite set in the gardens near the pool - stunning. We went out ofr the day and when we returned a bottle of Cava had been left on ice for us from the manager to say sorry for the inconvenience, then a couple of staff delivered a bowl of fruit to us again from the manager. we really felt like we had been given some special treatment and how wonderful on our wedding anniversary. In terms of the hotel itself, I could find no fault with it, the food ws wonderful, the pools are lovely and no problem getting a sun bed. The staff really make this a great hotel though, each and every one of them deliver excellent service which is a credit to the hotel and its manager (who also made sure she spoke to everyone at dinner!). All in all a wonderful experience and I would return to this hotel again in a heartbeat!
- Official Description (provided by the hotel):
- Majorca Park Hotel located in the residential area of Iletas, very near to Palma, this comfortable hotel has extraordanary views over the bay. With its carefully designed facilities and attentive service, this is the perfect vantage point for you holiday. ... more less
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- Also Known As:
- Riu Bonanza Park Hotel
- Riu Bonanza Park Calvia
- Hotel Riu Bonanza Park Majorca/Calvia, Spain