We were on our honeymoon and paid an extra £50 per night for a sea view room. What we were allocated was a side room. It was only possible to view the sea when on the balcony and when looking directly through the neighbouring room's balcony. Use of the balcony would also be limited by the fact that it is overlooked by a 15 storey tower block. It is more accurate to describe the room as a car park view as rooms on the west side of the hotel overlook the large and busy car park.
I think that most reasonable people would not consider this a sea view room, especially when specifically paying extra.
When we complained, first to the reception staff and then the manager, they were clearly very well versed in handling this type of complaint. Their primary concern seemed to be selling us a further upgrade at another £150 per night for what they described as a full sea view room. Throughout the 3 hours that we spent trying to resolve the problem they didn’t offer us a welcome drink or any refreshments. They did suggest that we could buy a drink at the bar. There was no empathy, understanding or genuine attempt to resolve the problem; it was very much take it or leave it.
As such we checked out and moved next door to the excellent Melia De Mar Hotel which was superb from the outset.
Overall the 3 hours that we spent in the hotel were a very disappointing start to our honeymoon. Fortunately, our experience at the Melia De Mar more than made up for this.
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- Also Known As:
- Barcelo Albatros Hotel Calvia
- Barcelo Hotel Albatros
- Barcelo Hotel Calvia
- Barcelo Illetas Albatros Majorca/Calvia, Spain