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“Ruined Honeymoon”

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Barcelo Illetas Albatros
Ranked #22 of 182 Hotels in Calvia
Certificate of Excellence
GreenLeadersBronze level
La Ciudad
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Ruined Honeymoon”
Reviewed October 20, 2012

We were on our honeymoon and paid an extra £50 per night for a sea view room. What we were allocated was a side room. It was only possible to view the sea when on the balcony and when looking directly through the neighbouring room's balcony. Use of the balcony would also be limited by the fact that it is overlooked by a 15 storey tower block. It is more accurate to describe the room as a car park view as rooms on the west side of the hotel overlook the large and busy car park.
I think that most reasonable people would not consider this a sea view room, especially when specifically paying extra.
When we complained, first to the reception staff and then the manager, they were clearly very well versed in handling this type of complaint. Their primary concern seemed to be selling us a further upgrade at another £150 per night for what they described as a full sea view room. Throughout the 3 hours that we spent trying to resolve the problem they didn’t offer us a welcome drink or any refreshments. They did suggest that we could buy a drink at the bar. There was no empathy, understanding or genuine attempt to resolve the problem; it was very much take it or leave it.
As such we checked out and moved next door to the excellent Melia De Mar Hotel which was superb from the outset.
Overall the 3 hours that we spent in the hotel were a very disappointing start to our honeymoon. Fortunately, our experience at the Melia De Mar more than made up for this.

  • Stayed August 2012, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank AJM_333_Ciudad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, November 11, 2012
Dear AJM_33_Ciudad

I am so sorry that the hotel has not reached your expectations.
We have several types of rooms, each with different characteristics and which you can view and book on our official web site.

Best regards

Michael Cleaver
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Kent
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 15, 2012

We stayed here for a two night break in September, hotel is lovely & the service is excellent. We arrived early at 10.30am from our flight & was able to check into our room straight away & a bottle of bubbly on ice was left in our room. The food is great, plenty of choice & again the service excellent. The only small negative no tea coffee provided in rooms & we used the spa as the weather wasnt too good and the pool & jacazzi were not very warm & the steam room was not working. But overall an excellent hotel. Location great, bus outside hotel 25 minutes into Palma. Few local bars & restaurants, nearby Porto Nous worth a visit, we walked there around 4km but a very pretty walk.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Noel5196
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, General Manager at Barcelo Illetas Albatros, responded to this review, October 22, 2012
Dear Noel 5196

I am glad that you enjoyed your time with us and thank you for your remarks.

All our sea front rooms have a Nespresso machine and by next year we will have all rooms fitted with tea & coffee facilities, I know it’s always nice to have that early morning tea or coffee before going down to breakfast.

The spa Jacuzzi, pool, sauna and steam room are all currently working and we have put up the temperature as we get in to the cold weather; we are all prepared for winter as we will not close the hotel during the low season.

I hope I will be able to welcome you back to the hotel personally, meanwhile if I can be of any assistance please just send me an email

Best Regards
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Derby, United Kingdom
Level 6 Contributor
161 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed October 8, 2012

This hotel was wonderful!! The staff was super nice and helpful. We checked in extremely early and our room wasn't ready, so they upgraded us to a better room! This hotel has been newly renovated. The rooms were awesome! We had a fabulous view. The food was on point. We spent most of the day by the pool. Beautiful pool area. Very small beach area reserved for hotel guests with plenty of room just to lay out near the water. But, you won't need to because the pool area is so relaxing. I will definitely be heading back there before we leave Europe.

Stayed September 2012, traveled as a couple
Helpful?
Thank Mary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, General Manager at Barcelo Illetas Albatros, responded to this review, October 22, 2012
Dear Mary C

Thank you for your review and I am glad that you had a relaxing stay.

Actually the weather is still great and the guest are still out enjoying that pool, let’s hope we can keep it like that for some weeks before the cold comes.

If I can be of any assistance please do not hesitate in contacting me direct it will be my pleasure to help with any request and hope to welcome you back soon

Best Regards

Michael Cleaver
Hotel Manager
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Gullane, United Kingdom
Level 6 Contributor
170 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed September 12, 2012

Brought my daughter here for a 5 night break - a good length of time for this hotel. Location is very good, so long as you're prepared to walk for about 10 minutes to a restaurant, and there are good snack bars nearby, but no proper restaurants. Lovely swimming pool, and no problem with loungers. There is a cove rather than a beach, where you can get into the sea, or you can negotiate a steep and somewhat dangerous ladder. There are no gardens for the hotel
The breakfast was excellent, but we didn't eat in the hotel in the evening; there is a very good restaurant 10 minutes walk from the hotel, and the bus service, from immediately outside the hotel in and out of Palma is very good. The staff were very willing and helpful. Our bedroom (overlooking the car park) was perfectly good, though the en suite layout was rather strange. However we were woken every morning by the bins being emptied below - this was perhaps the most annoying part of our stay. My daughter thought her bed was on the hard side, though I felt mine was firm rather than hard. The free wi-fi is excellent, so why on earth do they charge €3 a day for the bedroom safe? There is a distinct lack of shelving in the bedroom.
My daughter thought the spa and gym were great.
However, we enjoyed our stay very much - with a little extra thought and expenditure, this hotel could be even better.

Room Tip: Sea front rooms will be quieter, but they are €90 a day extra!
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ericmyra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, September 16, 2012
Dear Mr ericmyra;

First of all I would like to thank you for taking your time in sharing your experience at Barceló Illetas Albatros, all this information is very useful for us and will help us improve the hotel.

Thanks for your friendly comments about our pool area and our breakfast. For us is very important that you have a good relaxed time in our hotel. I appreciate for the clarification on the bed, as it can create misunderstandings.

I hope to see you soon at the hotel.

Michael Cleaver
Manager
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Glasgow, United Kingdom
Level 3 Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 6, 2012

This hotel is great and poor in equal measure. The view and location next to the sea are great. The pool area is fine but I wouldn't want to be there when it was really busy. The rooms are weird, the beds are comfy but the bathroom is right in the room. Therefore no privacy when you are getting changed and when you go to the loo you only have a perspex sliding door to protect you. FIne for a married couple but sometimes awkward with friends!
Breakfast was fairly poor and it was strange having no service whatsoever, not even somebody to greet you and sit you at a table. Everything is completely self service and although there are staff clearing tables there is no interaction at all. The breakfast itself didn't quite hit the mark - the eggs were tasteless and the pastries not quite fresh. The orange juice was delicious though as were the baguettes.
Pool service was very hit and miss. Some of the girls were great but there was a boy called Mario? who was downright rude - not made for the service industry!
Lunch in the pool restaurant was pretty good and the sandwiches were good and the rose wine even better!
All in all, we had a great time but more because of being away for a girls weekend and having a good laugh. Great position for getting a taxi into Palma or into Puerto Portals for dinner at night. Would I go back - probably not - because I would want to see where else I could go to in the same location.

Room Tip: Sea view if you want to pay extra
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jenmo1012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, September 10, 2012
Dear Jenmo1012

Thanks for sharing your experience at Barceló Illetas Albatros. Thanks again for the friendly comments about our location and the pool area, and overall, for the comments about ou Blue restaurant & lounge. I am so sorry that you didnt enjoy with our breakfast, we have show cooking, fresh juice, 8 differents kinds of pastry, fresh fruit, yogurts... in our buffet, but we will continue improving our breakfast.

Best Regards.

Michael Clevar
Manager
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London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2012

My husband and I returned to the Barcelo Albatros Illetas this year for our second visit and could not be happier with our stay there. We stayed for 5 nights and our only complaint was that it was not long enough! We were very impressed by the number of improvements that had been made to the hotel in the last year - this is really a hotel that takes feedback from their guests very seriously and I think this is mainly down to the hotel's very impressive and visible manager, Michael Cleaver, who really went above and beyond to ensure that we had a perfect stay. The staff were very friendly and helpful, in particular a lady by the pool called Ivonne who was always smiling and happy to assist. Our room was very spacious with beautiful views and the hotels common areas are very modern and well maintained. The location of the hotel is absolutely perfect - right on the coast and only 15 minutes from central Palma. We would definitely return to this hotel and would recommend it very highly!

Room Tip: The front sea facing rooms have spectacular views across the bay.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ABlack323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, September 5, 2012
Dear Mrs ABlanck323

Thanks you for sharing your experience in Barceló Illetas Albatros. Thanks for your friendly comments about the staff hotel and the services of the hotel. Our goal it is your satisfaction. You are always wellcome back.

Thanks again.

Michael Cleaver
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 1, 2012

Me and my boyfriend wanted a few days of sun, swimming and relaxing and this hotel really satisfied everything! The hotel is modern yet classic, the people working here are really service minded and the location - right on the mediterranen sea is absolutely perfect for a relaxing holiday!

I loved the interior of our superior room. Trendy, white, no carpets, cool lighting and you could even choose the scent of your room! The breakfast was amazing. Lots of fresh fruit, juices, different kinds of bread, cheeses, cold cuts and you could even order an omelette just the way you wanted it. There was never an empty tray and I would like to send my best regards to the people working and taking care of this every morning.

The pool area is very nice. There are sunbeds around the pool and on the cliffs by the ocean. We prefered staying as close as possible to the ocean and it was an amazing feeling to be able to just dive in to the blue from your sunbed! there was pool service and again, the people working here were also beyond nice and service minded! we took the bus to Palma at night to go out for dinner. The hotel's restaurant is nice but it was great to be able to reach the city within 20 min too.

I recommend this to all of you who want a relaxing and special getway together with a friend or special someone! We will remember our days at Barcelo Albatros for a long time!

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Emma E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barceloilletas, Gerente at Barcelo Illetas Albatros, responded to this review, September 2, 2012
Dear Emma E

Thanks you for sharing your experience in Barceló Illetas Albatros. Thanks for your friendly comments about our breakfast and our rooms. I translate you comment to all the staff, specially, to the pool and breakfast staff.

It is an honor thay you recommend our hotel. I hope to see you soon at Barceló Illetas Albatros.

Michael Cleaver
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Barcelo Illetas Albatros

Property: Barcelo Illetas Albatros
Address: Paseo de Illetas 15, 07181, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Calvia
#16 Luxury Hotel in Calvia
#16 On the Beach Hotel in Calvia
#18 Romantic Hotel in Calvia
#27 Family Hotel in Calvia
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Barcelo Illetas Albatros 4*
Number of rooms: 128
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Also Known As:
Barcelo Albatros Hotel Calvia
Barcelo Hotel Albatros
Barcelo Hotel Calvia
Barcelo Illetas Albatros Majorca/Calvia, Spain

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