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“Excellent Break”

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IBEROSTAR Club Cala Barca
Ranked #1 of 3 Hotels in Cala Mondrago
Certificate of Excellence
GreenLeadersSilver level
Essex, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent Break”
Reviewed June 24, 2013

Just back from a weeks all inclusive at this resort and we had a thoroughly enjoyable holiday. Food was great with an amazing choice to suit all tastes. Accommodation was very good - we had a family room even though there was just the two of us, so a separate bedroom and a living area with flat screen TV and balcony. All very clean and in good condition.

Lots of pre-school kids was a bit of an issue, you could always hear one crying or having a temper !! But you got used to it and just got on with enjoying the resort. Some great walks through the adjacent national park walking around the various coves and isolated small beaches. All are well marked and the views are to die for.

The staff are so friendly and helpful and made the holiday that bit better and certainly more enjoyable. What could they do to improve on ? I'd suggest that the Mediterranean restaurant be for adults and children say over 10 only so that couples without children can be sure of having a quiet meal without interruption from over tired children. That still leaves a choice of two other places to eat with kids under that age. Also, it would be good for say the bar and indoor and outdoor seating area near reception be adult only for the same reasons as above. Again that still leaves numerous other bars for those with kids.

Room Tip: Those further away from the main areas are quieter
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank martin t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Date | Rating
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English first
Bedford, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 23, 2013 via mobile

Went as a couple , yes there are lots of little ones but did not bother us . the pool set up with two long pools is lovely , enjoyed the beach , did not it think worth playing extra upgrade for to get the use of the sea soul beach restaurant used the money to go to cala Dor ( visit the coco lounge here ) staff lovely v clean got free upgrade some drinks branded , people seemed to enjoy the entertainment too. Great places if you don't mind not being able to walk out anywhere, v pretty setting would go again

Stayed in block 71 perfect v close but very quiet, I could not even see block 12 on the map that people have moaned about , full benefit of air con in a family room you need to keep door open

  • Stayed June 2013
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Claire R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 21, 2013 via mobile

This is a fabulous resort for a family holiday with children.
The hotel is built around a cove with a small beach called Cala Barca.
The hotel is spotless clean.
There are 3 breakfast restaurants, 2 dinner restaurants plus beach restaurant but if you are All inc you still have to pay to eat at this one. Entertainment is provided every night for kids, a short stage show and mini disco, plus about an hours stage show for adults either singing dancing or comedy.
The food here is brilliant. There is a show kitchen in the main restaurant where chefs cook both meat and fish on a grill, plus there will be a main show dish. On our last night the show dish was huge salmon like I have never seen before and tasted sensationally. Plus there will be at least 5 other main course choices plus every side dish or salad you can think of. Amazing desserts and fresh fruit! Fortunately there are loads of activities included I joined in Zumba and aqua aerobics plus did a few other classes needed to due to my addiction to chocolate pancakes! There is a kids play area various kids clubs, diving, tennis, football volleyball an on site spa! I love this resort and have been here 3 out of the last 4 years. Cala mondrago about 20 mins away has 2 beautiful beaches, and there's a Star Fish catamaran that picks up in Cala Barca which is a great day trip. The staff are so friendly and always have a smile. The management team have an eye for detail and make sure everything is perfect.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CatherineDarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Worthing, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2013

Just returned from a 10 day all inclusive holiday. We found the Hotel spotless, staff very friendly and helpful. Also a good choice of food, something for everyone.
As a couple we chose to eat in the Mediterranean restaurant each evening as it was quieter.
We would recommend the hotel for families as there is plenty to do. Some activities you may have to pay extra.
We hired a car for a few days, which was easy to do, and found Majorca a lovely island.
We have put it on our list for next year !!!!!!!!

Room Tip: We chose a quiet room, a short walk from the main complex
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  • Stayed June 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Marion F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 18, 2013

Having read reviews asked not to be in block 11 or 12 but more central. Had to wait couple of hours for room in block 55 to be ready but no problem. Good central location but very noisy at night. Staff were all excellent, food great but not enough for vegetarians. Pools too cold to swim in. Good outdoor spin class though bikes need maintenance. People up at 730 to put towels on beds very annoying! Good childrens entertainment and hotel kids club was very good, well done paco and Ashley,
Would stay here again

Stayed May 2013, traveled with family
Helpful?
Thank carol19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rossendale, England, United Kingdom
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 16, 2013

We recently holidayed there. I was with my wife and 3 year old child. It was worth paying extra for a nice view. We had a stunning view of the sea from our room. Complex is very large and in a pretty remote location expect to walk a bit on site. It wasn't a problem for us as the facilities on site and near by are fine.

Pro's - Food & drink is of a decent quality all spirits were branded not local rubbish, there are 4 pools so plenty of choice, bars where in the main not too bad for queuing and staff are friendly and accommodating. Worthwhile pre-booking the Med Restaurant to avoid the madness of the buffet.

Con's - We came towards the end of half term and it was manic once the majority of older kids went home it was fine, the beach on site is pretty poor but you have a decent one about 20 mins walk away, walls are paper thin so you wouldn't want to be next to a 'noisy' couple who like to move furniture at various unsociable hours and various other activities! Wish the beach bar was part of the all inclusive as I would have liked to have relaxed there rather than listen to the 'entertainment'. There was plenty for kids to do on site such as a park, pool, kids club & evening entertainment although the latter was a bit repetitive.

Overall though I enjoyed it for a week not sure I could have stayed there for 14 days as been in one location with very similar food for each meal would have been too much,

Room Tip: Pay the extra for a view and pre-book the restaurant.
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JC_123_123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portlaoise, Ireland
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 16, 2013

Iberostar Club Cala Barca, Cala D’Or

Pros
Spotlessly clean.
Pristine appearance.
Good entertainment, restaurant and bar staff.
Safe in room.
Towel rental was a great service.
Pros of Blocks 11 & 12.
Proximity to sandy beaches.
Proximity to Mondrago park - it’s literally behind block 11.
Quieter pool with good kids pool.
Less busy atmosphere - more relaxing.
Hotel transfer service.
Apartment cleaned every day and towels provided.
Lifeguard and burger bar until most of the day.

Cons
Hotel kids club - we didn’t even get one hour child free.
Customer service and reception staff attitudes.
Neighbours bag being taken from the poolside didn’t seem to warrant much attention.
We could not upgrade our accommodation.
Without a car the location leaves you dependent on the hotel.
Shortage of english speaking kids leaving ours fairly lonely and clingy.
The food is repetitive while murdered with salt and sauces.
Having to pay rental for the safe.
Cons of blocks 11 & 12.
Swimming pool broken and dangerous. Our son cut his foot very badly and we found tiles coming away from the pool floor.
Access is difficult for someone in bad health, especially 2 bed apartments of which there are none on the ground floor.
A good distance from the entertainment and activities.
Having to plan and pack for the day to avoid returning.
Self catering is very basic - cooker and fridge - kettles to hire.
All inclusive is difficult given it’s proximity to the restaurants while the pool bar only serves basic burger bar food, basic soft drinks and beer until 5pm.
Hotel transfer service being dependent on someone in reception answering the phone! Caller ID helps their screening I reckon.
Despite being all inclusive you can’t get a cup of coffee anywhere near your room or a drink of water unless the pool bar is open.

Scratching beneath the surface -

Our main challenge on this holiday was communication. It started with the communicating of our needs not being heeded. We have one person with health issues so requested close to centre. Neither Low-Cost holidays or Iberostar took the initiative to let us know this would not be possible with our booking despite numerous emails reiterating this.

The kids club. My willing and confident 9, 7 & 4 yr olds could not settle. Welcoming a 4 yr old with a tap on the head with a book while speaking a foreign language is not going to encourage them to join. The 7yr old did his best and lasted an hour - sitting on his own doing art while the others yapped away in different languages. The maxi club was a little better - but not much. We got one half day out of that.

The mini disco in Trabolgan is 100% better.

The hotels entertainment team shows were best. The Lion King was very good.

From early on I felt an attitude towards us, as guests staying in block 11 - a second class citizen attitude. On check in we were dismissively reassured that block 11 was fine - there’s a free transfer car and a bar by the pool. Note to Catherine - not all Irish people need a bar! The reception staff often came across as condescending. Our calls were not always answered - caller ID, block 11 perhaps?! This was all verified when out son cut his foot on the floor of the swimming pool. He bypassed the life guard who was busy, didn’t take it well when his Dad looked at it and came straight to me in our apartment. There was a trail of blood from the pool, the whole 4 flights of stairs to our apartment. We had to request a doctor, through reception. We were notified that we would have to pay the doctor - which we accepted with the intention of disputing it later on. This left us with the last two days of our holidays. one third of our stay, nursing a wounded 7 yr old, identifying the cause of the wound and debating whose responsibility it was. Instead of the hotel being concerned that someone had cut themselves in their pool they wanted us to pay for it and did not close the pool or warn people despite us identifying the problem. I removed a row of 4 tiles from the floor of the pool, identified and exposed dangerous edging but they did nothing to prevent it happening to someone else. They eventually paid the doctors bill - eventually being the emphasis here!

I’m sure if you are a family from Germany, Russia, Austrians, Spain, Poland or any other targeted countries, not Lowcost holidays and were staying in the hotel it is heaven. I’m sure if you know what the facilities are and you have a plan, blocks 11 & 12 are ideal. Lowcost holidays and online bookings do not afford you that insight.

Thank you to Marta for taking on our incident and treating it with as much seriousness as you could. Also Kay for following up on Martas concern. The family say thank you to Oscar and Mia at our pool.

To the other staff who could not understand why we would not expect to pay for a doctor ourselves I propose a trip to Ireland where we take responsibility for our customers care. We also treat everyone equally and have the courtesy to take their concerns seriously. I would hope that we would also reply to emails and take people’s needs into consideration prior to their stay.

Room Tip: Be prepared for blocks 11 & 12. Not the worst place in the world but plenty of walking and plann...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theresa072
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Club Cala Barca, responded to this review, June 27, 2013
Dear Guest,

First of all we would like to thank you for your preference in selecting our IBEROSTAR Club Cala Barca hotel for your family holidays and for taking the time to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.


Related to your booking and the request for a different accommodation we would like to point out that the reservation we received from your Tour Operator was for a family apartment including a kitchen and this kind of accommodation is only available on Block 11, we are sorry we couldn’t offer you an alternative and more central accommodation but our resort was fully booked at the time of your stay. Further, the information given by our receptionist at time of check in concerning the existence of a pool bar in your area was simple information that we give to all our guests independently of their nationality, we are sorry to hear that you took this personally. We strongly encourage you for any upcoming holidays planning, to contact our call center where we can offer a personalized booking guidance for you to choose the kind of hotel and accommodation in accordance to your needs and wishes.

Most importantly, related to your son being injured during your stay, we sincerely hope that his wound is completely healed at this time and we would like to point out that we have strict regular internal and external controls on quality and standards and that the tiles in the swimming pool have rounded corners in order to guarantee our guests safety, so we are very surprised about your comment regarding tiles coming out from the swimming pool. Moreover, it resulted that your son cut himself with a piece of glass and not a broken tile.

We took good note of your comments related to your disappointment on part of our staff. Nevertheless we would like to point out that in IBEROSTAR the service orientation and personalized attention towards our clients are of prime importance. We do all the possible to school our personnel so that they surpass guest expectation and work accordingly to our demanding quality standards. We find it very sad to read that you felt uncared for, most of all because we make no distinction between customers and have no targeted nationalities but are happy to be welcoming and friendly with every guest staying among us.

On the other hand we would like to thank you for highlighting how well maintained our hotel is, and how much you enjoyed the efforts of our housekeeping staff in charge of the cleaning of the rooms and our extensive grounds. We will certainly congratulate them as these kind of supporting comments help them to stay motivated and to keep up with the good work in the future.

Further, we thank you for your nice words towards our waiters and bar staff, as all of them work very hard to achieve complete guest satisfaction, we will pass on your comment as they will be delighted to be mentioned so positively in your review and to have contributed to your well-being whilst among us.

Last but not least we thank you for highlighting the beautiful location of our hotel, overlooking romantic coves and within a walking distance to the Mondrago’ Natural Park with its beautiful beach and its noteworthy ecological value, being one of the most picturesque corners of Majorca.

We hope you had a nice journey back home and to have the opportunity to may welcome you back among us to positively surprise you and cause an excellent and lasting impression through our high quality service and the fulfillment of our IBEROSTAR hotel standards.

Warmest regards to you and your family,

Online Reputation Manager
IBERSOTAR Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Club Cala Barca

Property: IBEROSTAR Club Cala Barca
Address: Sa Barca Trancada s/n, 07691 Cala Mondrago, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Cala Mondrago
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Cala Mondrago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — IBEROSTAR Club Cala Barca 4.5*
Number of rooms: 734
Official Description (provided by the hotel):
Congratulations, you have just found the Official Friendship Creator for your children: the hotel IBEROSTAR Club Cala Barca. They will play and make inseparable friends here during their stay. And best of all? You will enjoy some free time while they have amazing experiences. Discover more reasons to choose our family hotel, just one minute’s walk from the beach and designed totally with children in mind. Fun for your children. Whatever their age, they will have a great time in the Miniclub, Maxiclub and Teenclub. Painting workshops, water games, handicrafts, minidisco…. They’re guaranteed to make friends! There are also dozens of shows for the whole family to enjoy, like musicals, magic shows and live music. The most comprehensive All Inclusive. This family hotel is so big and has so many facilities and restaurants that you’ll feel like you are in a small summer holiday village. Can you smell it? There is Mexican, Italian, Spanish and international cuisine. There are even food trucks and ice cream stands! And, of course, Mallorca’s most typical dishes. A thousand and one sports. At this All Inclusive hotel, you can take tennis and diving classes. You can also take part in dozens of other sporting activities such as hiking, Pilates, swimming, Zumba and archery. Holidays are the best time to do what you enjoy most! Ready, steady…, dive in! We have 8 swimming pools for all ages and a fun pool in which youngsters can enjoy a world of adventures. They can invade the castle, hide in the tunnels, slide down the water chutes or drench themselves under the big waterfall. Take a break. Try a massage with aromatherapy oils containing natural plant extracts in the SPA Sensations or enjoy a dip in the whirlpool bath with your partner while your children enjoy their activities. Just what you need! Idyllic beaches. Not only are you right on the sea front in Porto Petro, but you can also find other coves nearby in the Mondrago Natural Park. The green of the pine groves contrasting with the turquoise sea and the golden sands are sure to amaze you. Pure nature. There’s no better place than the Mondrago Natural Park to pack your rucksack and go on an excursion with your children. The kids will have the time of their lives watching the birds or seeing the waves crash against the cliffs. ... more   less 
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Also Known As:
Iberostar Club Cala Barca Hotel Cala Mondrago
Iberostar Cala Barca
Iberostar Cala Mondrago
Club Cala Barca
IBEROSTAR Club Cala Barca Cala Mondrago, Majorca

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