The complex is slightly big, many rooms, and offers all the basic amenities that one might expect. Except, that most cost extra: Water-cooker (10€ once), hairdryer (10€ p.w), safe (4€ p.d), iron (4€ p.d), toaster (13€ once); and even TV (tiny old 17" CRT) sets you back 14€ per week. Not to mention WiFi.
The only really bad part is the incompetence and unpreparedness of the staff to handle problems and complaints. One day, at a heavy downpour, we had some 20 centimeters of water level in front of our apartment door (403), which was gradually streaming into the apartment through the doors, so that the whole apartment was flooded. Our complaints were met by various staff without any sympathy. Another, noisy, apartment was offered; and we were repeatedly told to "call your travel agent if you are unhappy". Luis Antonio said several times, he had no time, but had other matters to look after, and asked "Am I Jesus??" when we politely asked for a hairdryer (e.g.) to dry our things; and even dared to demand we pay the phone call to our travel agent's local representative. No compensation was offered (a gesture like a bottle of wine for dinner would have pacified us completely).
It is high time that staff be trained properly to handle valid complaints in a professional manner.
- Official Description (provided by the hotel):
- Es BoleroThe Es Bolero apartments, totally renovated in 2005, are located in a peaceful area at approximately 300 metres from the beach in Cala d’Or (Majorca). Through the gardens, one can access the Club Martha’s complex, where you can enjoy all its services, bar, restaurant, buffet, pizzeria, discotheque, swimming pools, tennis courts, entertainment, etc. ... more less
- Reservation Options:
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- Also Known As:
- Apartamentos Es Bolero Hotel Cala d`Or
- Es Bolero Aparthotel Cala D'Or, Majorca