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“Really really great place to stay!!!”

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Inturotel Esmeralda Garden
Ranked #22 of 46 Hotels in Cala d'Or
Certificate of Excellence
Cork, Ireland
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Really really great place to stay!!!”
Reviewed August 16, 2012

This was our third trip to Cala D'or which we adore and our first time in the Esmeralda Garden (stayed in Cala D'or Playa previously and loved it). Family of four. Have to say we thoroughly enjoyed it. Rooms very clean and were cleaned 5 out of 7 days a week. Pool fab and clean and the kids loved it. Staff brilliant especially Roxanna in the bar!!! Quite a tranquil spot, in a very central area. 2 small negatives - Firstly an awful lot of german/dutch people, very few english speaking and secondly the pool bar was the only bar/restaurant and it closed at 6 which is too early. Happy hour though, from 5-6 was brilliant and really cheap!! We were based in a poolview room near the road and did not find it all noisy so dont understand why anybody would say that (??).

People rave about the head hotel - Esmeralda Park, but when I visited it, I found it too big, too impersonal and not at all what I would have liked. Everybody stick to themselves and no atmosphere which was in abundance in the Gardens hotel. I would never have relaxed and let my childredn (10 and 8) out of my sight as I would have worried too much.

Would I stay here in Esmeralda Garden again - most definitely!!!

Room Tip: Pool view a must.
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  • Stayed August 2012, traveled with family
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Helpful?
Thank Buckley005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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217 reviews from our community

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paisley
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed July 17, 2012

These apartments are lovely and clean and were cleaned with fresh towels 5 days out of 7. If you needed exra towels, all you had to do was ask at reception. all staff very friendly and nothing a problem to them. The girl who worked at the pool bar was lovely and there is a happy hour every day from 5-6pm. no problems with sunbeds either, dont know why the previous people were moaning about the Eden Bar. it finishes at midnight, get a life you are on holiday. You can use the facilities at the other hotels Esmerelda park and Cala Azul which is about a 10 min. walk, it looks onto a small beach which is lovely. Cala Dor is a really nice resort and a ten minute walk takes you right into the centre where there are loads of lovely restaurants. I liked this resort as there were no chavs or drunks with football tops. family resort and the majority were German on Scandanavians. There were also 2 big playparks for children which opened in the evening with Trampolins, bouncy castles etc. Pirate Show in Magalluf is fantastic but a bit overpriced and quite a long coach journey, as we had to pick other people from other hotels, but still very enjoyable.I would recomend Cala Dor and these apartments for families who want a nice friendly and fairly quiet resort with no rifraf........

  • Stayed July 2012, traveled with family
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Helpful?
8 Thank kerr2401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 6, 2012 via mobile

We have just returned from Cala d'or, esmerelda gardens is in great location, the apartments are very clean (I am known as Mrs Bouquet, so it's praise indeed) they aren't the most modern but serve there purpose. The pool was great for th kids and we never had problem getting subbed, pool bar great for snacks, ice creams and drinks. The staff from receptionist to maids very helpful and friendly. We did half board and after reading review saying food awful I was worried. I have to disagree, the food was fine, plenty of fresh fruit and bread, fresh eggs on the grill, croisants etc . It was fine for kids. My son aged 8 loved choosing and trying new foods. The restaurant was very busy but I expected that. It was only 5 min walk to sister hotel for food, pool here good but busy. Overall I would recommend apartments, location great for town , great as pool holiday , we had fab time :))))

Stayed June 2012, traveled with family
Helpful?
4 Thank sarah H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 2, 2012

Travelled with friends to the Esmerelda Gardens, for a 7 day break, returning two weeks ago. Cannot give enough praise to the staff, from the welcoming smile on arrival, to the cleaners and bar staff, hence the title. Towels changed every day, and apartments cleaned, beds made etc. Having travelled a lot in Spain over last 25 years, these apartments rate very highly on the list. The complex is situated close to the centre of the resort, and the vast array of shops etc, are within easy reach.The resort contains bars and restaurants to cover all tastes.For the sightseers, the Marina is a pleasant stroll from the town centre, and shows how the 'other half ' live. The hotel bar has a 'Happy Hour' every evening for 1 hour from 5 to 6 o'clock, and the drinks are much appreciated after a hot day's sun. Sun Beds can be a problem at some residences, but we had no problems, and most of the beds had been purchased and replaced earlier this year. An enjoyable visit to both the resort and the complex, and would visit again.

Room Tip: All rooms are very spacious, some facing the pool area, and others attached to the side of the compl...
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  • Stayed June 2012, traveled with friends
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Helpful?
5 Thank Stuart S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 24, 2012

We booked the Inturotel Esmeralda Garden Hotel at Cala D' Or based on both favourable reviews and photographs and had high expectations. Our flights with Ryanair were not a problem apart from our baggage weighing far less on a new pair of scales at home than it did at the airport. Goldcar was a different case altogether and we will certainly never use them again. However, this is not the place to tell that story.
So to the hotel, which by the time we actually got there in the middle of the night, thought that we were a no show. The room was utilitarian but clean, possibly a bit dated and as proved to be fortuituos, situated at the rear of the building. It was not however, the same hotel that the photographs had shown and led us to believe that we were staying at when we booked.
The main hotel is indeed idyllically situated but horrendously noisy. The block that we were in faced on to a Karaoke / tribute act bar playing decades old music for the most part and whilst they did finish at midnight, would have been dreadful had we been in rooms at the front.
We had booked half board and our first visit to the restaurant for breakfast showed a comprehensive spread of breakfast ingredients from Europe with some odd additions such as vegetables including sprouts !. The English breakfast consisted of rusk sausages of poor quality, bacon of the typical Spanish type both sitting in bain maries. Eggs were cooked fresh but unfortunately the rest was cold and this proved to be the case throughout our stay.
So we tried dinner. Too early the first time since the restaurant was packed with screaming infants running amok. Once again, copious quantities of food which was adequately presented but sadly lacking in any taste and obviously created using the lowest budget ingredients. It might be OK for the kids to be offered beef nuggets (disgusting as always) and other food along the lines of the now defunct "turkey twizzlers" but for grown ups, something a little more appetising and palatable is in order. As with breakfast, the food generally tended to be barely lukewarm.
During our stay we endeavoured to continue to eat in the restaurant (since we had paid for it) but the story of the first night remained the same. When we arrived, we had been told that dinner was served until 21.30 hrs. so to avoid the creche we turned up for dinner at 20.45 hrs. one night only to find that by the time we had finished our starter, all of the rest of the food had been cleared away. The manager said that the normal time was 21.00 but until a day prior to that it had been extended to 21.30. Pity no one told us.
Food never improved even on the so called gala night and we discovered after each meal that we both felt bloated and uncomfortable. Laxatives are usually the very last thing required in Spain but anyone living of this sort of stodge for any length of time is going to need them. On one of our last meals in the restaurant, the manager came over to us and said that he had heard that we were not impressed. We saw him go over to the food, touch it for temperature and immediately call for it to be replaced with hot food. Later on, he then showed me that there were lights and lifted up the bain marie. Unfortunately, the lights were merely to light the food, not to keep it hot and the bain maries had no water in them and were merely relying on an element which should have been used to keep water warm rather than a couple of inches of air.
I suppose if you have kids or live of beans on toast every night then the food might have been almost acceptable but for normal adults, it was quite frankly, appalling. (if you had wanted to have a meal in the restaurant and paid for it, it would have cost something like 16.95 euros which would have been outrageous.
The hotel is not German owned or run as might be expected but was originally part of the Spanish Iberdrola chain (now defunct). This might go someway towards explaining things because a German run hotel would never allow such low standards of food etc.
The general staff however were always friendly and polite and did their utmost to try and help and address matters.
Finally, the beds in the room were by far the most uncomfortable that we had ever slept in (and that includes sleeping on the ground in a tent ! Each had a rubber sheet which made them feel like you were sleeping in sandpaper. Once removed it was marginally better but still very uncomfortable.
Staff started cleaning rooms from early in the morning and the moving (loud grating) of furniture from rooms abov, below or adjacent, precluded any lie in - assuming that you had had any sleep in the first place.
We were asked the day before our stay ended what time we would be checking out and replied "by 11.00 hrs". On the morning of our last day a knock on the door at something like 08.30 was answered to a maid wanting to clean the room - she was told firmly but politely that actually we were still in bed and to go away. This was followed by a phone call asking us again what time we would be vacating the room.
Settling our bill for drinks etc. proved to be difficult since no one knew where to pay and even suggested taking our English phone number so that they could ring us with the final total (they had already taken details of a credit card). Fortunately we were able to settle up eventually without recourse to such an action.
We booked with great expectaions based on research, descriptions and photos as well as many favourable comments on Trip Advisor. Sadly things did not meet those expectations. Had it been a quick 200 quid each job including flights etc. it might possibly be churlish to be quite so critical but our holiday cost considerably more than that and thus I have to say that it offered poor value for money.

  • Stayed June 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
5 Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shepton Mallet, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 20, 2012

booked half board 10 days 9th-19th june, didn't arrive untill 2am ( due to car hire goldcar keeping over 60 familys queing for 3 and a half hours at airport waittting for prebooked car! with no drinks ) luckly a bar /cafe on corner by hotel open untill 4am as no food in hotel at all. hotel room clean has fridge tv 2 cooking rings kettle ( old style wait 10 mins to boil) 2 sofa's twin beds with rough plastic undersheets be warned beds kill as hard base push up spings ) i swopped sofa sponge for mattresses and could sleep,and as room odd number no pool view only back of hotel over a road, eden bar you can hear very loud untill midnight each night a Tribute Bands/singer abba,rod stewart,ect followed by karaoke. The hotel emeralda park is where you go for breakfast across main road past 12 shops/bars and back road through gates take your room card as you need it to get in, they have 4 hotels all Eating in one massive room 1000 people its very noisy lots of family's/children , plenty of food cooked but not hot only warm bacon,sausage,beans,rolls cheeses hams its kept topped up so you have lots to pick from.evening meals again are plentyful they have hp sauce, table servis for drinks which is added to your room bill they don't take cash at all ( paying when leaving for home insist on paying there as any mistakes can be sorted there and then, as they take from your card when you home otherwise) hotel has pool 7am-7pm only also internet only in the bowels of hotel ( no signal anywhere else in hotel) one pc pay 1 eruo for 10 mins a sad room with sofa,a few chairs pool table,bare book shelfs, no bar ( apart from pool side closed at 7pm) no food in hotel.but lots of nearby places to eat.

Room Tip: room's with odd numbers are at back, pool eden bar view have even numbers.
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  • Stayed June 2012, traveled as a couple
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Helpful?
1 Thank jenny m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, UK
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 8, 2012

Stayed here for 1 week with friends. Brilliant location, 5 min walk to main shops, resturants and bars, the Main Esmeralda hotel - which you can use facilities is around 10min walk.
Cala Gran beach i would say is closer and the biggest beach around again 5-10 min walk.
Bewarned if you are a pool side room the Eden bar opposite has very late night music and is LOUD!!
The rooms are clean, twin only and serviced we found every other day. We went self catering and the kitchen had every thing we needed, Small fridge/freezer, oven hobs, microwave, toaster and kettle.
The pool was cold! and early morning - early afternoon half in the shade, i felt they could have done with a few more Sunbeds but people didn't towel hold which is good!!
Reception staff were very helpfull and friendly, giving advise on local bus timetables and excersions. Overall a fab holiday and a lovely place to stay.

Room Tip: Avoid pool side rooms if want quiet nights.
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  • Stayed June 2012, traveled with friends
    • Value
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    • Rooms
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    • Service
Helpful?
Thank 7wonders88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inturotel Esmeralda Garden

Property: Inturotel Esmeralda Garden
Address: Avenida Punta Grossa s/n | Urb. cala Esmeralda, 07660 Cala d'Or, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala d'Or
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Cala d'Or
#16 On the Beach Hotel in Cala d'Or
#19 Romantic Hotel in Cala d'Or
Price Range (Based on Average Rates): $
Hotel Class:3 star — Inturotel Esmeralda Garden 3*
Number of rooms: 74
Official Description (provided by the hotel):
Located on the south-east coast of Mallorca, the hotel is situated at a distance of 300m from the beach of Cala Esmeralda and at just 500m from the centre of Cala D'Or. Next to an attractive street of shops and close to the Inturotel complexes Esmeralda Park and Cala Azul Park, the hotel boasts a splendid setting for all types of tourism. ... more   less 
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Also Known As:
Inturotel Esmeralda Garden Hotel Cala d`Or
Inturotel Esmeralda Garden Cala D'Or, Majorca

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