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“Great hotel great staff”
Review of Hotel Sur

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Hotel Sur
Ranked #11 of 19 Hotels in Cala Bona
Certificate of Excellence
Reviewed September 15, 2013

At the hotel now going home on the 19th of sep and its a great place to stay great value and very clean hotel 10 out of 10 .should be 3 star hotel very close to beaches and harbour free wifi in reception area and bar area .john and yvonne uk .

  • Stayed: September 2013
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Thank john m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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484 - 490 of 796 reviews

Reviewed September 15, 2013

The hotel Sur is great, the girl on reception ania was so friendly and helpful to me, she saved the day when I left the hotel I was staying in after one night and went to her and asked if she had any rooms, she found me a lovely room and even reduced the price for me! The hotel offers food which I didn't have as I had room only but a friend did and she said there was plenty to choose from, the rooms were spacious, clean and comfortable with a balcony, I would recommend you stay in a room at the back as the road is noisy on the front! There is a fridge in your room free of charge, there is also a lift, the hotel is very clean. The location is fantastic, right by the sea and in the middle of everything. we are planning to go back next year and I will definitely be staying here again, highly recommend!

Room Tip: there is a lift so no problems with stairs if you have trouble walking, I would say pick a room at t...
  • Stayed: September 2013, traveled with friends
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Thank bgreenstreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2013

Just back from 9 nights Brilliant location Really friendly staff Absolutely spotless room cleaned everyday except Monday Any noise from bar stops at midnight and hired fan as no air con. This was fine Also kept window open all the time but as had louvred shutter which we kept closed still felt secure and got fresh air. Rooms small but did the job Would return without a problem Yes its 1 star but better than some 3 stars I've stayed in. Can't comment on food as we were room only but had fridge in room to keep cold drinks and snacks in. Supermarket next door does lovely fresh baguettes. Resort really nice with plenty places to eat and drink. If you want 4 star no this is not for you but honestly could find nothing here to complain about especially for the price.

  • Stayed: September 2013
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1  Thank LAINEYBIRD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

My husband & I holidayed in this hotel from 16th August until 30th August this year. It is a very clean & well run hotel & excellent value for money. We hired a fan on arrival so had no problem with heat in our room. Good variety of food for breakfast & dinner. Remember you only get what you pay for. Staff were so friendly & accommodating. Would certainly recommend this hotel to anyone. Cant wait to return.

Room Tip: Request a top floor at the hotel front & hire a fan
  • Stayed: August 2013, traveled as a couple
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1  Thank JANETTE15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

This hotel should really be a 3 star hotel not 1 star. There is a gym, a bar (with sky tv and pool table), dining/buffet room, lounge and relaxing area, children's play area, tennis court and swimming pool ... what more do you need ? All of the staff from the reception to the catering are all lovely people and speak English and couldn't help enough. The only thing that lets this lovely hotel down is no air con and the showers could do with being up-dated but for the price you pay it is perfect. The hotel is situated very close to the beach and has a large shop right next door. We would go back there again.

Room Tip: Try and get a pool view room as the noise from the front street on the other side of the hotel at ni...
  • Stayed: August 2013, traveled as a couple
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1  Thank GLM594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

I love the things people complain about - previous reviews - "The Breakfast was the same every day" - Well, the hotel had a buffet breakfast and had everything, toast with preserves, fruit, various fruit juices, tea, coffee, choc, latte etc cereals, breads, cheese, meat, boiled eggs, fried eggs, scrambled eggs, bacon, sausage, beans, peas and bacon, tomato. yoghurts, cakes...what else did they want - the hotel to put less on each day so they could vary it? It was a well stocked breakfast with all choices....if you haven't booked breakfast you can buy it for 4 euros, one of the best prices for an all-you-can-eat buffet to set you right up for the day.
Another complaint I read- It was noisy in the rooms at night - Yes, it is, Hotels have entertainment, people like to be entertained on holiday and so you expect music, it stops at midnight every night - with 1 bar with a singer its fine, it did become a bit of a racket with 2 or more competing bars but go sit in one with a drink and enjoy....you are on holiday!! Or choose a Hotel out in the sticks rather than beach-front with dozens of bars and hotels (this can all be found out on the web). A bit of soundproofing wouldnt go amiss however with hotels all around it wouldn't be cost effective.Cala Bona-Cala Millor is a good 90 min trek from Palma Airport but its a nice area, a lot quieter than Palma, Magaluf etc when I went the majority were young families, singles or older couples.
The Reception and staff were great, helped with anything you asked for, quick to do anything and friendly and helpful. The cleaning staff also did an excellent job on the rooms day to day (you can choose fresh towels every day or not), my room was always clean and tidy (and nightie folded!). The bathroom had an old-fashioned shower and a huge shower tray or small bath not sure!! (see pic), but always hot water available, the bedroom was large with plenty of drawers could have been more hanging space with a safe which you can get keys for from reception. Ah yes, I read a complaint about the plug sockets "one above the bed pointless" well no, in a twin room it would sit on the centre cabinet, for a double there is actually a large ledge on the headboard so any charging phone etc can sit on their happily. There was also a socket on the dressing table near the large mirror - ideal! There is a fridge in the room which is a good addition. Each room has a balcony with chairs and table, ideal for sitting out at night with a drink listening to music. The rooms overlooking the Pool have the sun on the balcony in the afternoon, the ones overlooking the main street don't really get the sun.
I had the evening meal three times, it is 8 euro buffet if not booked - different mains each night, a lot of it English (hotel caters for mainly English) chicken, fish, lasagne, cordon bleu, squid, lamb, spaghetti, nuggets with various potato dishes and veg dishes also a soup and 4 or 5 puddings with fruit and icecream each night. Not glitzy and glam, not expensive or chic, Not very Spanish on the whole, but if you've had a busy day and don't want to fight past all the restaurant vendors trying to drag you in - stay in its filling, hot and tasty. There cant be many Health and Safety Law in Majorca, with the amount of piled high plates the catering staff carry back and forth....but it was efficient and tidy. Each time one of the dishes ran low, the chef was re-stocking with freshly cooked food. Breakfast 8-10am, Meal 7-8.30pm.
The Pool was clean, with inflatables available. There were plenty of sunbeds around the pool and on an upper level. There is a reading room (lots of soft sofas, lamps etc) and a Gym.
There is a Bar attached to the Hotel with plenty of choices of beer, juices, cocktails, wines etc with an open terrace, with Satellite TV and Wifi, quick service and reasonable prices.
This hotel is central on the Bona-Millor stretch, nestled in between shops and restaurants which cater for all tastes and requirements,watersports,boat trips, parasailing, bike, quad bike & car hire all within 100 metres as is the Beach a lovely stretch of beach (ps don't pay 4 euro for a bed and 4 for an umbrella per day on the beach...in the shops you can buy an umbrella for 5 euro and a lilo for 3 for the week!!) to the left out of the hotel there is a walk down to the Harbour area with more restaurants and street entertainment. You can walk all along the coast line from the hotel as a central base.
This hotel is much more than I expected from its rating, yes it has its niggles, as mentioned but also no aircon (but speaking to other people a lot of the 1/2 and even some 3 star places didn't have) and No kettle/tea making facilities in the room), the room was basic but generally people are out and about and only want a sleeping place,but it was good value, good food, very good staff, in a good location and I would use it again.

  • Stayed: September 2013, traveled solo
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8  Thank ImOntheroadagain74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

Stayed at this hotel in August this year as a couple and we was very surprised when we arrived. The staff were very pleasant and welcoming when we arrived. As soon as we got there we hired a fan as we read other reviews before we went, you do need a fan as the room can get very stuffy. It is in a great location as there is lots to do near the hotel. Cala Millor is only a ten minute walk from the hotel which is good because there are lots of bars, restaurants and things for children down there. The beds around the pool were soft which I was shocked about considering the 1* rating.
I would definitely recommend this hotel to anyone considering going plus it is great for the money.

  • Stayed: August 2013, traveled as a couple
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Thank Chloe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sur

Address: Paseo Maritimo 25, 07559 Cala Bona, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
#9 Romantic Hotel in Cala Bona
#14 Family Hotel in Cala Bona
Price Range: $35 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Hotel Sur 1*
Number of rooms: 102
Reservation Options:
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Also Known As:
Sur Hotel Cala Bona
Sur Cala Bona
Hotel Sur Cala Bona, Majorca

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