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“A very good choice for a family holiday”

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Protur Bonaire Aparthotel
Ranked #3 of 19 Hotels in Cala Bona
Certificate of Excellence
St Austell, United Kingdom
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A very good choice for a family holiday”
Reviewed September 29, 2013

The Bonaire is a very good hotel - we visited with a 3 year old and a baby, staying in a 1 bedroom apartment through Thomsons.

The hotel is well maintained and very family orientated (with only a handful of guests without children). There is a large, main swimming pool with an entertainment stage and bar, along with a completely separate splash pool for young children with a pirate ship with water slides, several small water slides and a shaded area and shallow water throughout. There were lots of deckchairs available (although we did go outside peak season), although many were reserved with towels and no one in sight!

There is also an inside pool, small playground and a soft play room (which had seen better days). There was also a childrens creche / childcare which seemed well attended although we didn't use it. Thomsons also have swap boxes, ideal for borrowing inflatables for the pool etc.

Rooms

The apartment was very modern and well furnished to a good standard with large wardrobes for storage. There was a double bedroom (two 3ft beds), modern bathroom with shower over the bath, hairdryer and body/hair wash.

The kitchenette area was small but well equiped, although there is no oven. There was 2 hob rings, microwave, full size fridge (with small freezer area at top), toaster, kettle and equipment you wouldn't expect (or need?) - hand blender, lemon squeezer, olive oil dispenser, coffee filter etc.

The lounge area had a table with 4 chairs and two sofa beds (one of which we moved into the bedroom for our 3 year old). Both rooms had black out curtains and the double glazed door to the patio also had a high safety chain (although unfortunately they didn't put one on the main door). There was also a large flat screen TV with all the main english channels.

The hotel is on the edge of the resort, meaning a pleasant location and I doubt any room has a 'bad view'. We were at the back of block 4, overlooking the tennis court with tree covered mountains in the distance - which was very quiet. If you want a balcony with more going on, ask for a pool view - but you will also get a lot of noise in the day and evening from the entertainment.

Food / catering

We went self catering for half the holiday - the kitchenette is fine for breakfast and lunch and if you use the table, you can also do simple evening meals. There is a Bip supermarket about 250 metres away - open 7 days a week with a fair range, along with nice cakes and fresh french baguettes and bread. Prices were fair as long as you buy the local spanish brands - you will pay a lot if you insist Kelloggs, PG Tips, but there is no need too. If you are going to try and do evening meals yourself for more than a few days, you will probably need to go to a bigger supermarket. There are several in Cala Millor (including Lidl and Mercadona), however most are at the far end and not practical to go to unless you have a hire car or get a taxi back.

However there is an Eroski up the side street directly as the main Cala Millor beach starts (near the tourist info booth) which had a very good range and was a bit cheaper than the Bip.

We then went half board for the remainder of the holiday and it appears cheaper to do this directly with the hotel on arrival, rather than in advance through Thomsons. It was 28 euros per adult (47 euros for all inclusive) a day with 75% off for 3-6 year olds and 50% off for 7-12 year olds. The restaurant staff were very friendly, especially with the children. There was a very good breakfast (all the normal options along with pancakes and loads of fresh fruit). Evening meals were also good quality and there was a fair range. They also made an effort for vegetarians (such as vegetable lasagne, vegetable tarts etc). There is also a low level buffet counter for children to use.

Entertainment / bar

Drinks are dearer in the hotel than out in the resort, but the same is true of any hotel - a pint was 3 euros, a (plastic) glass of Coke 1.85 euros.

The Thomson entertainment team definitely work hard and get top marks for effort (particularly with the childrens entertainment), although the quality of the entertainment isn't to as high a standard as you might get at the big UK chains like Haven, Butlins, Parkdean etc. There were also several day time activities, football, waterpolo, games etc around the pool if that is for you, but no pressure to join in (although you can't avoid the noise around the pool).

Resort

The hotel is a 5 minute walk from a very pleasant harbour with lots of restaurants and bars, together with boat trips along the coast. There is also a flat promenade, ideal for pushchairs, that goes all the way into Cala Millor (you could walk several miles on the flat if you wanted) with lots of shops and restuarants. The whole area is bustling in the evening with some very good street entertainment acts and a safe and pleasant atmosphere - virtually all families and older couples.

There is also a bus stop near the hotel that will take you into Cala Millor regularly throughout the day for 1.85 euros and a land train that does a 1 hour round trip into Cala Millor and Cala Pinos for 4.50 euros.

Negative points

The downside of the hotel is that there is no beach nearby. There are some man made beaches in Cala Bona - about 15/20 minute walk to the best (but still small) one. If you want a good, large beach you need to go into Cala Millor which was a 30 minute walk with kids/pushchair - so not ideal if you want to go to the beach each day. Also the resort is on the east coast of Majorca meaning that you are looking at an 80/90 minute airport transfer.

There were a few niggles with the hotel - but all very minor, things like you need to pay a deposit for the TV remote control but they don't tell you that when you check in - so you get to your room and then have to walk back to reception before you can use the TV. Maid service is 5 days a week, but they don't tell you which days. We also emailed the hotel beforehand to say we didn't need a cot as we were bringing our own, but we were still given one. We then asked for it to be removed to give more space, but they never did.

However minor points aside, this is a very good hotel in a nice resort and I wouldn't hesitate to firmly recommend it to friends or family, and I am confident you will have a very good holiday there.

Room Tip: There are no bad views, however if you want a quiet room ask for one overlooking the mountains / spl...
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  • Stayed September 2013, traveled with family
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2 Thank DarrenUK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
London
Level 4 Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed September 28, 2013

We travelled to the Bonaire for 11 nights from 3rd to 14th September with our two young girls, aged 3.5 years and 10 months. This was our second trip here having had such a fantastic time last year. Back then all I could find were endless 5/5 reviews. The consistency seems a little different this year. I don't think the hotel has gone downhill in any way, I just think that this type of hotel (or rather the Thomson influence on it) will not suit everyone. We would never go there if we didn't have children, but they absolutely love the place, with good reason, so we have learnt to embrace the madness! It is not a peaceful relaxing haven and is not aimed at people wanting that kind of holiday. Sensatori with its adult-only areas may be better suited to families who want something a bit quieter.

Check-in at Gatwick, as always with Thomson, was awful. We queued for 1.5 hours to check in having arrived 2.5 hours early for our flight, leaving us very little time to get through security and grab something to eat, let alone do any shopping. Why they have to check every single Thomson flight in at the same desks I do not know. It did little to calm the annoyance when they proceeded to open the desks opposite then direct the people at the back of the queue, who had only just arrived, to go straight to the front of the queue!

Flight was fine albeit with surly flight attendants, which again seems to be fairly standard with Thomson in my experience, though the return flight was better. I lost count of the number of times my arm was bashed, while my baby slept on it, by a steward or stewardess with no word of apology.

I agree there should be a rep at the airport/on the coach. I do not miss the lecture about putting on sun cream in the heat, but it would be nice to at least know which hotel we are sitting outside when the coach stops and whether we need to get off. Fortunately as repeat guests, we knew where we were going, but others didn't.

Check-in was swift, though on both occasions we have ended up being checked in by the surly Spanish receptionist. The others all seem lovely but on both occasions this one gave us no information, e.g. about needing to pay deposits for various items. Again, it was fortunate we had stayed before to save us traipsing all the way back from our room for a second time. I do think the amount needing to be paid in deposits has got a little ridiculous. 10 euro for the TV remote (why?!), 15 euro per towel (which are worth nowhere near 15 euros each) and 5 euros for the safe key, plus an additional 2 euro charge per day. We ended up having to hand over 82 euros!!

Our room was in block 5, top floor, as requested prior to our trip and was actually next door to the one we stayed in last year. It was 5317, which is at the back overlooking rolling hills and you can't hear any of the entertainment at night so was perfect. Apartments are modern and clean. No they're not cleaned every day but it's not a big deal. As for people moaning about their sheets not being changed evert day - do you change your sheets at home every day?! The only downside, as others have mentioned, are the beds. I don'd mind the hard mattresses, it was the pillows we found uncomfortable and we often had stiff necks in the morning and did not sleep at all well. The kitchen could also do with a bit more storage space. I didn't notice this last year but this time with a baby and packets of milk, food etc, I really noticed that I had nowhere to put anything!

Pools are lovely, no issue with getting a sunbed at any time of day. I can see why the entertainment during the day annoys people but it didn't bother us that much. I have to say that the entertainment team - especially Nutty Nathan - are absolutely fantastic and don't deserve some of the criticism they've received on here lately. They do have to go round the pool and try and get people to join in but they were never pushy and if you said you weren't interested they left it at that.They had a tough crowd at times and I felt sorry for them dealing with so many misogs. Adult sporting events were often cancelled as nobody wanted to join in. Nathan told us he understood that not everyone wanted to do these things on holiday so he would never try and force anyone, but on one occasion when there was a full football match he seemed genuinely chuffed and said it had made his day. He obviously really loves his job and doesn's stop from morning til late at night.

Food is what you'd expect from a family all inclusive. This is not Sandals. Breakfast was great. Lunch - we found the BBQ very samey and preferred to wait til 1pm for the inside restaurant to open which had a bit more choice. Dinner was fine though obviously not gourmet. The meat was usually tough as old boots but most of it perfectly edible and my husband enjoyed a lot of the fish dishes. We did find it harder to find someone to take a drinks order this year than last. We went to the Italian restaurant 3 times this year. Last year we didn't enjoy it but this time round there was a vast improvement. Food (except pizzas) was very good and service - from Tony - was excellent. A much more pleasant experience than the buffet.

Night time entertainment was not everyone's cup of tea but again, our 3 years old loved it which is what it was all about. It was fun. The creche was also very good, as was the kids' club. Our 3 year old hates going to pre-school at home so we were convinced she would hate kids club but she loved it!

Cala Bona is a lovely resort; on cloudy days when the kids were being looked after, we hired bikes from a shop down the road and cycled to Sa Coma and also into the hills. They also had bikes with seats suitable for children, as well as horse rides available near the hotel. We went for drinks regularly at Panetosta as the atmosphere and views are gorgeous. We also ate twice at La Grenada Tapas Restaurant, which is excellent, though we were a little disappointed that what was last year the only truly authentic Spanish restaurant in town now has burgers and paninis on the menu in order to compete with the likes of Smithys no doubt!

Anyway this has got long but in summary, we had an amazing holiday and will quite possibly return again. We just feel at home at the Bonaire. I haven't given 5/5 as there are improvements to be made (yes the sunbeds are crap!) but for our holiday experience, 5/5.

Room Tip: 5317 was a lovely quiet room but 5315 looked like it had a lovely sea view, and was also at the back...
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  • Stayed September 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Holiday_Obsessive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orpington, United Kingdom
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 27, 2013

We stayed with my son and his wife and our two grandchildren, a week from 14 sept. It certainly wasn't cheap, and none of us considered it a four star, but we had a nice stay. The hotel staff are lovely, and will go out of their way to help, especially the restaurant staff. Cannot fault the food or dining experience. Would recommend half board.

Rooms were okay but not 4 star. No bidet which is a first for me in a Spanish hotel. Extra for TV remote, and pool towels if you want them. These are only changed three times a week. Deposit is returned on departure. Extra for room safe. Rooms are only cleaned five times a week. Wifi only available in reception but it is very slow and intermittent. Had to give up in the end.

The children are well catered for with a great mini club and fantastic splash pool area with a pirate ship theme that had slides coming out. Our little ones loved it. Ideal for the under fives. What spoilt it for us was the horrendously loud music around the main pool, and the shrieking teenaged reps/animators. We requested rooms away from the racket and this was thankfully honoured, but I felt for guests whose rooms overlooked the pool. Many were grumbling but the music just seemed to get louder. This could seriously compromise your holiday so if you're not happy about it complain, and if they don't turn it down ask to be moved.

Cala Bona has a nice port area but is a little grim really. Best beaches are about 15 min walk away but worth it as the local beach is dire. Take a bike ride into Cala Millor, it's much nicer and beaches are fantastic.

All in all we had a nice week but I'm so thankful our room (block 2 overlooking the back) was away from the ear splitting music and outside entertainment.

Room Tip: If you like a peaceful room block two, but ensure it is overlooking the small dead end road. About...
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  • Stayed September 2013, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank taylormaid1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 26, 2013 via mobile

We stayed at this aparthotel in September and it was great! We were instantly struck by how tidy it was, and that level was maintained throughout our stay. At first I was perturbed by the lack of wifi (which is only available in reception) but it really helps you to properly unwind. The staff are wonderful and there is great entertainment on site, however, a mere 200 yards from the hotel and there is a great little harbour with bars and restaurants.

My only drawback would be my uncertainty over the on site restaurant. I only are there twice, and both times it was followed by an upset stomach.

That said, I wouldn't hesitate to return!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank musochic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough - uk
Level 6 Contributor
109 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed September 25, 2013 via mobile

I read the reviews pre holiday on TA and was sceptical at how good a hotel could supposedly be. They were right I was wrong. This hotel has it all, the TA recognition plaques for 2012 & 2013 in reception are evidence.

Where to start. The hotel is located 5 minutes walk from the Cala Bona marina, shops, restaurants and beach should you not be all inclusive and want to venture off site.

Pools: main pool, small kids pool, indoor pool, splash pool for kids with pirate ship and slides.

Food: main dining room serving buffet style for breakfast, lunch and dinner. Even has tables set aside for parties of 5/6 or bigger which was good so we sat in same area daily and got to know waiters which helped. Main pool and splash pool bars both served lunch; burgers, toasties, etc. ice creams & lollies available to all inclusive guests too until 12am daily.

Bars: main bar open 10am-12midnight. Splash pool bar 9am-6pm depending on how busy, only serves hot drinks, beer and soft drinks here.

Staff: hotel team were lovely, very helpful, hardworking, friendly and welcoming. Thomson staff were fantastic. Available always, fun, providing things to do for kids and adults, cheerful. Entertainment team run by Krazy Kayla, Nutty Nathan & Lady Lotty worked their socks off. Evening shows were good and Thomson the dog was loved by the kids.

Kids club/crèche: couldn't have been nicer. Don't worry about leaving your kids with them as they treated children like they had known them for years. Very well chosen staff and amenities
were spot on. Face painting readily available, loads of variety, even got a report at the end of our stay for our 18month old daughter detailing what she had done during her time in the crèche.

Rooms: very nice apartment with kitchenette, bath/shower combo, two settee/beds, two small doubles and a cot in the bedroom was sufficient for us - three adults, two daughters (18 months & 3.5 years old). Modern decoration and nicely laid out. Child lock on balcony door too.

Free wifi in reception and a teenagers room also so not just targeted at smaller kids. Pool tables, table tennis, soft play room, park with slides, terrapin pond to mention a few facilities.

A quite brilliant place for a family holiday. We spoke to people who had been back many times, we intend to return also. Tried to summarise this review but just not possible, sorry.

Try it you won't be disappointed, neither will your children.




  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MJ58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough, United Kingdom
Level 4 Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 25, 2013

Just returned from holiday at this hotel. Party of 5 including infant (17 months)
From the moment we walked in we were made to feel welcome.
The staff very helpful and friendly
We went all inclusive food good and varied not always hot but edible buffet lunch could have been a little more varied but again decent quality
We did eat out a few night and only a short walk to numerous bars / cafes / restaurants
Entertainment is what I expected for a family resort.
Certainly kept little one occupied and amused. Music by the pool a little loud at times.
Bar staff excellent, friendly helpful good selection of local & national brand drinks. National brands subsidised for all inclusive guests. Son drank John Smiths at €2.05 a pint can.
Facilities clean and functional.
Kids pool area greet again for little one but plenty of space around other pools to relax barring loud music
Rooms spacious and with everything you need if self catering.
For 4 star surprised that had to put deposits on things like TV remote, iron etc
Would recommend this hotel definitely go back at some point without doubt

Room Tip: We stayed in block 5 very quiet on an evening / night
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bryan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lichfield
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 24, 2013

On paper a family hotel full of kids and reps playing games and fighting for a sunbed is my worst nightmare. I agreed to go (July 2013) and give it a chance as my kids are 2&5, fully expecting to come back saying never again. Upshot is that it was fantastic. The holiday surpassed all my expectations. Hotel was great, clean and very modern rooms well decorated. Fantastic facilities both indoor and outdoor especially the pool areas. Great kids clubs. Entertainment was a bit repetitive and cheesy but I even got to like that after a while. Hotel is seconds away from the sea front where there are loads of great places to eat over looking the sea. My tip would be not to go all inclusive unless your kids love loads of soft drinks and icecreams. For not much extra we ate out every night which was a better holiday experience than using the all inclusive hotel restaurant each night. We felt the kids were safe in the hotel which gave them some freedom (and us!) met some great people and the kids made loads of friends. It isn't cheap but well worth it and For the first time ever we have booked again for next year. Loved it.

Room Tip: Avoid block 1&2over the hotel restaurant as it is noisy in evening
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  • Stayed July 2013, traveled with family
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Helpful?
Thank C T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Protur Bonaire Aparthotel

Property: Protur Bonaire Aparthotel
Address: Ctra Cala Bona-Costa los Pinos s/n, 07559 Cala Bona, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala Bona
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Cala Bona
#2 Luxury Hotel in Cala Bona
#2 Family Hotel in Cala Bona
#3 Romantic Hotel in Cala Bona
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protur Bonaire Aparthotel 4*
Number of rooms: 196
Reservation Options:
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Also Known As:
Protur Bonaire Aparthotel Hotel Cala Bona
Protur Bonaire Aparthotel Cala Bona, Majorca

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