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“Brilliant for kids but miles from beach and shops”

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Vell Mari Hotel & Resort
Ranked #15 of 39 Hotels in Ca'n Picafort
Derby, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Brilliant for kids but miles from beach and shops”
Reviewed May 31, 2013

We have just arrived back from here. Excellent for kids, the apartments are lovely and spacious with a separate bedroom etc. The food is good too with plenty choice.

The only let down was our Thomas cook Rep she was as much use as a chocolate tea pot. She didn't come over clear at all on the arrival meeting and at the end I wanted to enquire about a family trip to the Marine park she said she would post information to our apartment and didn't so my kids missed out on that. We want to come back next year but would probably hire a car and book hotel and flights separate as the Rep was no use what so ever so we would visit places ourselves etc. The transfer was also nearly 2 hours therefore picking up a car at the airport would be much better.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chez567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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750 reviews from our community

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Rating summary
  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Dudley, England, United Kingdom
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 31, 2013

This hotel is not a four star hotel. It's not even a hotel there are four blocks that are like prison blocks. The rooms are dull and dreary and smelly. My son is 13 years old and we had to pay full price for him to sleep on a pull out draw bed it was disgusting. We only stayed one night and then moved the next day to a much better hotel the Viva Sun rise Hotel in Alcudia which was FANTASTIC. It's official rating is 3 star but this is more like a four star.
The food at the Vell Mari was not very good either it was cold and by the time we sat down to eat it. On the one and only evening we stayed there we had to wait outside the restaurant in the cold as there weren't any seats for us.
When we arrived at the Viva Sunrise we were told by the Thomas Cook rep that other guests had also left the Vell Mari as they were unhappy with the so called hotel as well.
We will never be going back to the VEll Mari.
Also we asked for a pool view at the Vell Mari which i understand is only a request and can't be guaranteed but the view that we got was a horrible back street with graffiti splattered across the walls and howling & barking dogs.
Thank goodness we moved as if this had not been an option we would have to of returned home.

Room Tip: You can upgrade to pool view or garden view room but you do have to pay to do this. However this doe...
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenny H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Vell Mari Hotel & Resort, responded to this review, June 4, 2013
Dear Guest,

We would like to thank you for the opportunity you have given us by choosing our IBEROSTAR Vell Mari for your holiday and regret profoundly the failure to meet your expectations but are grateful that you shared your experience, as this will guide us to adapt our services to achieve maximum customer satisfaction.

Regarding the full price paid for your 13 years old son, this is independent of our will as your holiday has been booked through a Tour Operator and we don’t have any control on the prices applied to the clients, same as for the pool view, it is in fact only a request sent through your Tour Operator, depending on our availabilities and subject to an additional fee as it is a priority location in our resort.

Mattering the comfort of the room, we would like to apologize if on this occasion it could not satisfy you, therefore for upcoming holidays planning we would like to offer you a very personal reservation guidance through our call center or webpage, to make sure that next time you book the hotel and accommodation in accordance to your needs and preferences

We would be absolutely delighted to accommodate you once again on your next vacation in our IBEROSTAR hotels and take the opportunity to impress you positively.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lincolnshire, england
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 30, 2013

just came back from a week at the vell mari. travelled with my husband and 2 children 8 and 2. had a fantastic holiday, i would go as far as saying it was the best hotel we have stayed in as a family. staff were fantastic, couldnt do enough for you. the reception was on hand 24 hrs a day, cleaners were fab, coming in to clean and tidy the rooms every day. towels were changed when you wanted them to by just putting them in the bath and bedding cleaned when you put the sign provided on the bed. she made the beds daily even making our 2 year olds bed which was a travel cot. rooms are a little dated but everything you need and spacious. food was lovely lots of choice at each meal, show cooking at each meal which was things like fresh pancakes, omlettes, fish, meat, burgers even pasta dishes. other food was chips, pizza, rice, veg, variety of meat dishes, paella, salad, cakes, mousses, fruit, self service ice-cream. snacks were pastrys, toasted sandwiches and a selection of fruit which were available from the pool bar. most drinks were self service at the pool bar and restaurant. outdoor pool was lovely and clean, cleaned daily, water tested. great for toddlers as started at 0cm, our 2 would happily go straight in. there was plenty of sunbeds but ones near the shallow end got taken quicker. indoor pool was really nice too, lovely and warm. about a 15 min walk to the nearest shops and beach. there is a free bus to the beach 4 times a day, this takes you to the quieter part of c'an picafort. we paid 4 euros for taxi back to the hotel when caught in the rain one day. didnt see much of the entertainment other than the kids disco which was fantastic, kids really enjoyed it. didnt use kids club but staff seemed great with the kids. all in all a fantastic holiday, we would definately go back, so if you are thinking of going i would say book it !!!!

Room Tip: we were in block 2 and had a garden view room which was lovely
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank becky k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 30, 2013

Great holiday!! Food was fish for the 1st week afternoon and night! Second week couldn't fault the food it was steak chicken beef and pork! Toasties lovely cakes round the pool! Rooms cleaned daily by the maids who were fantastic and left the kids towel animals and sweets!! Thomas cook kids club was bloody good!! Never felt safe leaving my child ever when aboard but they were out of this world!! Well done to Ryan with his 1st week!! We're miss u! My daughter loved Naomi Chelsea (who she naming her kitten after now) Kim and all the others!! U were very hard!! Entertainment was good! Fabio was fantastic really funny and always doing stuff with the kids and the daddy's (Barry white and David bekham) as e called my husband and son had a great time!! If your going to go pls book after 21st of may as its do quite and the food is the same as soon as the 21st came things change massively with fresh fruit in the pool bar a panni toastie machine which we had to each dry bread from the fridge! I would go back and I would recommend this hotel

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Hubbo67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, England, United Kingdom
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 30, 2013

We had originally booked this holiday for 3 adults and 3 children but the day before we flew my mum was advised not to fly due to an infection in a wound she'd had surgery on. So there were 5 of us in a superior room. The room consisted of 1 bedroom which my 6 and 4 year olds slept in, a sofa bed which my husband slept in and a double bed in the kitchen which me and my 2 year old slept in. The bed in the kitchen was next to the hob and fridge which buzzed all night. We would have been given the same room had my mum been able to travel which would have been even more of a joke.
The rooms were dated and could have done with a revamp.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CStei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at Vell Mari Hotel & Resort, responded to this review, July 2, 2013
Dear Guest,
As to us the vision of our clients is the clue to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review on your stay at our IBEROSTAR Vell Marí hotel as we are fully aware that this is the best way to achieve superiority and excellence in our daily services.

We are very sorry to read your disappointment on the apartment we accommodated you in, for coming occasions, we would like to offer you a very personal booking guidance through our call center or webpage, to make sure that you make a reservation for an hotel accommodation in accordance to your needs and wishes in order to satisfy your expectations of a perfect family holiday with IBEROSTAR.
We hope that your mother is totally recovered at this time, that you had a nice journey back home and your stay in Mallorca was as pleasant as it could possibly be.

Friendly Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed May 25, 2013

I stayed here with my wife, 7-year-old son and 4-year-old daughter for 2 weeks in August 2012.

I had such a wonderful time that I promised myself I would post my first ever Tripadvisor review, and have only just got around to it now.

I simply couldn't find fault with this hotel.

It had a huge great pool set in well kept and clean grounds. The pool never felt crowded to me.

The food was very good, the restaurant and bar staff were always helpful.

The night time entertainment was always good, even if a Robbie Williams impersonator did decide to do part of his set sitting on my lap.

My kids absolutely loved the Iberostar kids club. Thanks to Michelle, Brit and Richie.

We son did some football coaching with the great Rupert, the Thomas Cook football coach.

The hotel is situated on the outskirts of Ca'n Picafort, so it is a pleasant 20 minutes walk in to town and to the nearest beach. We got a 10-minute cab to the gorgeous Playa Del Muro beach, which I would recommend.

Otherwise we spent most of our time at the hotel, which we loved; great food, great atmosphere, great entertainment, great rooms. (We were block 3, good views from there.)

Best of all, while there we made some wonderful friends at the Vell Mari, who have turned in to really good friends back home in the UK too.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Sam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Level Contributor
59 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed May 19, 2013

We stayed at the Vell Mari between 11th and 18th May 2013.
Check in was quick and simple. Room more than big enough, we where in block 4, 1st floor looking onto the park and back of the kids club huts. 3 adults and 2 kids, aged 8 and 5. Fridge rattled which could be a nightmare if you are a light sleeper. We had to sleep in a double bed, in the kitchenette area, mum in the pull out bed in the lounge and kids and single bed each in the bedroom. Bathroom was nice and big, Rooms cleaned daily.

We where some of the first English to arrive in the 2013 season, so it was very quite and got busier as the week went on. As you can only book via Thomas cook from the uk, there is a lot of other's there from around the world ,just as many Germans as English.

Pool was great, plenty of sunbeds, however that may not be the case as the season goes on!

Food was good, but as all the other all inclusive holidays, gets a bit repetitive towards the end. Was great staying all inclusive, there was juice, slushes, ice lollies ect for the kids. Snacks in the pool bar at certain points.

Michelle runs the kids Mini Club and is fantastic with the kids, so much energy and always stops to speak to you and makes you feel welcome. Pops round and has a chat with everyone of a night time too. Daughter was made up when she was asked to help Michelle do the kids disco on our last night! So if your reading thank you!!!!! Fabio seems to do all the football ect with the fella, good at getting them all up any joining in.

Night time mini discos good and the shows afterwards.

Thomascook kids club amazing too, Kim, Lewis, Sophie, Nioami, and Chelsea did a great job with the kids, we had tears of our oldest at home time.
Ryan is doing a fantastic job with the family world side, giant jenga, tennis, volley ball, pool games. Nice to do stuff as a family, or great for the older kids that at too old for kids world.
Our rep and packed up and left as we arrived but Katie was drafted in to look after us and did a good job at looking after us.

Overall a fab holiday, would most likely go back again, you are out of the way, good walk to the beach and shops. We hardly spent any money with being out of the reach of shops which was good.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank welovefuerteventura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Vell Mari Hotel & Resort

Property: Vell Mari Hotel & Resort
Address: Carretera Arta Alcudia 127 | Urb Son Bauló, 07458 Ca'n Picafort, Majorca, Spain (Formerly Iberostar Vell Mari )
Location: Spain > Balearic Islands > Majorca > Ca'n Picafort
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Ca'n Picafort
#10 On the Beach Hotel in Ca'n Picafort
Price Range (Based on Average Rates): $
Hotel Class:4 star — Vell Mari Hotel & Resort 4*
Number of rooms: 211
Official Description (provided by the hotel):
Vell Mari Hotel&Resort is located in Ca'n Picafort in the north of Majorca, just 700 meters from the beach of San Baulo with protected white sand of 17 km in length and has an excellent Mediterranean weather almost all year. The Hotel offers its guests a free shuttle to the beach. Over 30,000 m2 of facilities make Vell Mari spectacular Resort for family travel or sports enthusiasts. This Hotel is recommended for fans of Cycling and Golf. Vell Mari puts at the disposal of its clients agreements with the major Golf Courses and clubs of cycling. In addition account with 4 paddle courts, 1 tennis court, 1 minifootball field, mini gym, spa and massage area. This resort consists of 211 apartments of different categories with beautiful views of the lake 2 swimming pools surrounded by full nature. Spacious apartments in small buildings of 3 floors with facilities for handicapped people and private parking for their customers. ... more   less 
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Also Known As:
Iberostar Vell Mari Hotel Ca`n Picafort
Iberostar Sa Coma
Iberostar Hotel Vell Mari
Vell Mari Hotel & Resort Ca'n Picafort, Majorca

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