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“disappointing”
3 of 5 bubbles Review of Illot Park Hotel

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Illot Park Hotel
Ranked #28 of 60 Hotels in Cala Ratjada
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“disappointing”
3 of 5 bubbles Reviewed September 8, 2012

Stayed here for 10 day 19-30 August. Very disappointed, tired hotel (closing at end of season for refurbishment) pity had not been told this when booking and priced paid didnt reflect this. All inclusive - food in restaurant not bad but breakfast awful . Snacks during the day were terrible, pizza and sandwiches, sandwiches wrapped in cling film and under cover but pizza left open and flies all over them. No snack available after 5.30 , any all inclusive I have been to previously had food available until the bar closed. Didnt fell treated ike a paying guest when went to the bar , staff would carry on with whatever they were doing i.e. filling dishwasher before serving. Queues at bar could have been avoided if more staff had been on duty. Teenage son extremely bored, entertainment team attempted to include but as mainly German holiday makers they were geared towards them. No pool table...... when asked was told there used to be one/two but due to constantly being damaged they no longer had them. And no space inside hotel to accomodate!!!! I beg to differ there was lots of rooms that could have accomodated pool tables etc. TV room - disaster no air conditioning too uncomfortable to stay in for more than a few minutes. Entertainment not entertaining, all done on a shoestring Ramon excellant member of the team, enoyed the boat trip but apart from that would have been better of just playing music in the evening.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tricia696
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Spanish first
  • Any
English first
Swindon, United Kingdom
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 bubbles Reviewed August 29, 2012

Our family of 4 (2 kids aged 3 and 6) stayed here for 2 weeks in August. The room was small, but adequate for 4 people and in need of an update. Once the kids beds were in use, the living area was very cramped. The bathroom was TINY and difficult to use when trying to bath / shower children. We were on the 2nd floor, overlooking the bar area - not a good spot as the evening entertainment happens here, which is VERY loud and goes on until at LEAST 11pm - with 2 young kids it was difficult to get them to sleep.

The pool was small but ok, although the surrounding area was grassed, not tiled which meant that when wet (all of the day!) it became a slippery mud bath. The mud then got carried onto towels, sun loungers, over feet and into the pool. I suggest the hotel invests some money in tiling this area. Several children's feet (6 in one day once) were cut by tiles on the steps getting into the shallow area of the main pool, which also needs addressing by the hotel. To get a sunlounger, don't leave it later than 7.30am to go down to the pool. After this time they're all taken by some crafty towels with no owners!

The restaurant was ok - staff attentive and plenty of variety of food.

The reception staff were professional but unfriendly. No information was offered on arrival about the hotel, location, restaurant etc etc. All information around the hotel was only in German, Dutch and Spanish - luckily I know a bit of Spanish. The kids club was only run in German, so my kids were ostracised by the staff, despite me making sure they knew they were British. The staff DID speak ENglish, it's just they couldn't be bothered when only 5% of the guests were English speakers (this was pointed out to me on more than one occasion!). I do not go to Spain to only hear German spoken - I'd prefer to hear the native tongue!

Overall, I'd say there are plenty of nicer places to stay in this resort. This is not really a 4 star hotel. It's really a 3* that has somehow achieved another star by having, say, a hair-dryer in the bathroom . I would not recommend this place.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clartst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cala Ratjada hotels

WIRRAL, MERSEYSIDE
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 27, 2012

We stayed at the Illot suites and spa just down the road from the Illot park. We visited the illot park a couple of times just to compare and thought the pool area was better at the illot park.. but the spa was twice the size and nicer at the illot suites. One draw back to the illot park was the situation/design of the baby pool .... if you had children of various ages, it was difficult to watch them in the water at the same time due to a wall around the little pool that obscured the view. It was clean and well maintained as it was tiled though... unlike the illot suites which had decking that needed attention.
We met a few people at the illot park who were so unhappy with the food that they had compained and arranged with the management to eat at our hotel, the Illot Suites.

Room Tip: choose illot suites and spa instead.
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Stayed August 2012, traveled with family
Helpful?
1 Thank podandsue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
essex
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed August 26, 2012

Well wasn't sure what to expect, it was 42 degrees and the air con in both the room and restaurants is awful and this took the edge off the holiday and we were just so hot and we love the sun and heat. Food was overall good, too much pork everyday not enough beef or lamb. Breakfast awful fatty bacon all you have to do is crisp it, scrambled egg rubber and fried eggs were being cooked in front of us with shell in them! Evening entertainment was twice as in two shows and then other nights just music. Had to complain about animation team on our last night because Ramon the adult animation was just wonderful and our children at least did something at 4 in the afternoon they are 14 and 11. We hardly say Ramazain the child team and when we complained to kamal the boss he was quite defensive and said we should have said something before, we shouldn't have to next day lots of stuff was on offer therefore they are just plain lazy apart from Ramon who is lovely and works hard. Again the bar staff lovely sylvio is just great and his dark haired lady colleague. The restaurant staff again very friendly and attentive. Can't fault them or reception.

Simple things could make this hotel the 4 star it could be but because of the above and paying for WiFi I would say its a 3 star.

The marina and port is lovely and walking distance as well as the beach there. The bigger beach we got the shuttle bus to which was very efficient and helpful.

Probably wouldn't return as not enough on offer for our teenagers but only through laziness of some of the team and this was high season.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank emkae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 19, 2012

We just returned from a week here and what a fantastic holiday!!!! The area was mostly a German resort and there were not many British people staying at the hotel but the staff said there was a rapid increase in Brits staying. We have done 4* all inclusive before but other hotels have not been as clean, well equiped and served such fresh food. The entertainment team were fantastic; Zoe and her team were really good and inclusive with the children. The poolside bar was well stocked. The food was amazing. We had a one bedroom apartment which was enough space for two adults and two children, although the sofa bed was small. The staff in the restaurant and at reception were fantastic and very friendly. There was a great pool, kids club, a good park over the road and a shuttle bus to the pool. The hotel was reasonably quiet and it was possible to get loungers at the pool, but as always when abroad, there were often many taken up by towels before breakfast had even been served!!

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r0se01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 5, 2012

Took my 2 children on their first holiday abroad......age 6 and age 4. Read a few bad reviews about this hotel but still decided to give it ago as my partner and i had always wanted to try majorca. Had a brilliant week at Illot park and are looking to book up next year. Hotel was very clean and reception staff was very helpful and their english was excellent which was a big help as we dont talk spanish!
Food was excellent.....so many different choices so there was something all the time to suit everyones taste. The staff in the restaurant were all friendly and served your drinks very quickly....always pleasant and greeted you on every arrival.
Bar area was nice and my only negative point about this holiday was the bar staff could be grumpy at times....some days they were very chatty and other days would ignore you despite tipping them when we visited the bar!
Animation team were good fun and really got the children involved and the adults aswell if they were willing! My 4 year old daughter loved the mini disco on the evenings and we purchased the cd to bring back home aswell!
Overall a brilliant holiday and we will definitely go back to this hotel again.

Room Tip: We stayed on the ground floor which provided a view of the garden where our 2 children could play sa...
See more room tips
  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Helen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed July 15, 2012 via mobile

We stayed here for nine nights. The hotel is nice and modern, the room was ok, I say ok as it would have been better had it been a little bigger for the four of us- but it was fine. The restaurant was great, lots of food, good choices every day and the food was good quality. Fresh melon and pineapple every lunch and dinner time which I particularly enjoyed. The staff were really good and helpful. Towel charge (refundable) for pool towels and if you want to hand them in during the period for fresh ones it is one euro (not 4*) but ok. The pool does get a little busy and so you need to get involved in the tiresome early rise and towels malarkey if you want to secure a sunbed. Pool bar for drinks and snack was fine. Staff were good and the snacks were mediocre. They charge for the wifi which I thought as poor and again maybe not 4*. The entertainment crew we're all really friendly and helpful. The hotel is definitely patronized mainly by German guests, we found ourselves the only English speaking family (we are ok with this, others may not be) in a resort that is similar - mainly German. We had a great relaxing time here and were sorry to be heading back t the UK.

Stayed July 2012, traveled with family
Helpful?
10 Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Illot Park Hotel

Property: Illot Park Hotel
Address: Calle Monturiol S/N, 07590 Cala Ratjada, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala Ratjada
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Cala Ratjada
#14 Luxury Hotel in Cala Ratjada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Illot Park Hotel 4*
Number of rooms: 92
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Also Known As:
l Illot Park Hotel
Hotel l Illot Park
Illot Park Hotel Cala Ratjada, Majorca, Spain

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