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“Loved this hotel and would go back again.”

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Hotel Serrano Palace
Ranked #16 of 58 Hotels in Cala Ratjada
Certificate of Excellence
Reviewed September 20, 2011

My friend and I have just returned from a week's stay at the Serrano Palace on a half board basis. Must say we were both enormously impressed with the hotel's cleanliness and service.

The food was absolutely fantastic and all of the staff were were first class. We had our own rooms and they wre absolutely massive and cleaned daily. Nothing was too much trouble for the staff, they were all lovely.

The Hotel is in a great place, beach opposite, bus stop outside and shops literally around the corner. A beautiful walkway to the Marina opposite the hotel with restaurants along the way, all with lovely sea views. A beautiful spot to be honest. What more could you want.

We seemed to be the only English people in the hotel, the other guests being German. As we can both 'get by' in German it was fun practising our language skills. Must say they all found us a novelty and all wanted to practise their English too

The food, staff, rooms etc., were all wonderful. Couldn't really criticise it to be honest.

Only thing I would say is the Flamenco act arranged for Wednesday Evening was brought on whilst we were eating our dinner and when we had finished, they were leaving. I felt that the Entertainment should start when dinner finishes at 9.30p.m. Just a minor observation.

Would definitely go back and that's for sure. Not cheap but worth every penny.

Room Tip: If you go with friends and have your own room, do not have rooms next to one another int he corner...
  • Stayed: September 2011, traveled with friends
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2  Thank MarieSandel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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35 - 41 of 212 reviews

Reviewed March 4, 2011

WE booked direct with hotel and got adjoining rooms and half board for 5 nights in August 2010. Most majorcan hotels are 1 star below equivalent UK hotels so we were pleasantly surprised with the rooms. very large, great marble bathrooms with usual freebees. ok TV with some english channels, nice balcony with patial view of sea.

Check in very easy, no hassle, pool was average size but so refreshing and never busy, most people sleep in loungers all day which were easily available with minimal reservation by early morning lounge baggers! The kids loved the pool and would swim all day long. The indoor pool opened onto outdoor pool so provided shade when required.

Towel system was confusing requiring a deposit to be paid and a slip of paper given to you which you returned with the towel at end of day. Not too much english spoken by staff so usually led to confusion for first few days.

Staff slightly grumpy but after a few days this was almost charming in a funny way, the kids enjoyed ordering icecream from the pool bar and signing for it (not realising I had to pay at the end) lunch was good and relatively cheap.Buffet at night did get a bit repetative but was of a good quality with a theme on each evening to vary the mains.

Beach across road was beautiful. There was a supermarket on the beach which was 50 yards from hotel and made better value for water, icecream etc.

Lots of good restaurants along the coastal path and some bars too. Not a great place for teenage ravers but great for couples and families.

Families would leave their floatable toys at the end of their stay in one corner by the pool so there was a never ending supply of inflatables for the kids to use, we left a couble of airbeds and a dingy!!

In summary very good value indeed. Go for half board

  • Stayed: August 2010, traveled with family
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5  Thank jfrancombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 18, 2010

At best a good 3 star - no way is this hotel, badly needing refurbished, 5 star. The air conditioning hardly works, neither does the room fridge, no coffee making facilities and very average room cleaning. The rooms just feel dirty the whole time. On arrival you are dumped on the main road - no porter in sight - not good with 3 suit cases, a pram and a 2 year old boy. As you toil past the fountain that is now full of dead leaves, finally someone notices you. Great. The "palace" feels glum, and looks like a 1960's nuclear bomb shelter. Honestly, unless you love this part of the world go to Mexico, Egypt, or the Dominican Republic. For the same price things are just so much better. And the staff in these countries generally really try. Spain, I am sorry you need to pull up your socks and get with the times. The 70's are long gone.

  • Stayed: August 2010, traveled with family
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7  Thank keith0307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
An Agoda Traveler
Reviewed September 5, 2009

  • Stayed: September 2009, traveled solo
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4  Thank An Agoda Traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed August 15, 2009

i loved it it was very clean many germans but the pool was beautiful it was the staff that made it great they were very helpful and friendly the food was expuisite.The entertainment was great we had a really nice time the view was lovely and lovely tourist attractions.I have already booked to go back and i cant wait.Not much activity for kids but they still love it.I would say that the only problem was that in the outside pool everyone stares at you.I would say that u should go and see wat u think the pictures dont look great but when u go it is lovely. so yer i loved it it was so much better than five star so yer just go along and see wat u think serrano palace here i come woo hoo go on go its great

  • Stayed: July 2009, traveled on business
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2  Thank sillyme17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 18, 2009

I have stayed at the Serrano Palace for many years and always thought it was a very good hotel. This year the hotel has just got better than ever. Since my last visit in 2007, there is a new hotel manager Tony and a new restraunt manager also called Tony, along with a wonderful chef from Italy called Alex who is clearly passionate about the food he delivers to the guests. New innovations included fresh fruit served to hotel guests at the poolside every afternoon, often by the chef himself. A welcome drink (free) upon arrival at the restraunt each evening was a really nice touch, this included champagne on Gala night. Champagne is also served to guests at check-in, whilst you complete arrival paperwork and pick up your room key. Check-in at the Serrano Palce is speedy and efficent.
If you are looking for a relaxing hotel with 1st class service from a superb staff team, this is the place to go, you will not be disappointed.

  • Stayed: June 2009, traveled with family
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2  Thank judith99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2008

my partner and i booked this hotel and got a great deal, reading reviews it said its was mostly germans and a german/dutch resort.on arriving we were shown to our room and there was alovely basket of fresh fruit for us and a little bottle of wine, we were not honeymooners, nor had we requested this. it was alovely suprise. hotel was spotless, pool area clean, staff/reception/bar/chambermaids, all very helpfull. food just what you expect, gets a little repetative but nice just the same. resort calm and relaxing, due to it being mostly germans/dutch, even though friendly enough we were left alone and bothered by no-one. would love to return to this resort and hotel.

  • Stayed: May 2004, traveled as a couple
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5  Thank enncle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Serrano Palace

Address: Calle Moll S/N, 07590 Cala Ratjada, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Cala Ratjada
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Cala Ratjada
#9 Romantic Hotel in Cala Ratjada
#10 Luxury Hotel in Cala Ratjada
Price Range: $185 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Serrano Palace 5*
Number of rooms: 151
Reservation Options:
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Also Known As:
Serrano Palace Cala Ratjada
Hotel Serrano Palace Cala Ratjada, Majorca, Spain

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