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Cala Ratjada
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All reviews great holiday a small kitchen area mini disco squash court outdoor pool is good size evening entertainment family holiday having read some of the reviews magic show excellent resort wine and beer ai guests older barman fixtures and fittings choice of food meal times
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1 - 6 of 414 reviews
Reviewed 4 weeks ago

We had 6 days at this hotel recently. The reception area was light and airy which gave a good impression. Unfortunately after that things changed. I felt the hotel was very dark along corridors and rooms. There was no welcome pack in the room which would have been a good addition as it was extremely hard to find any information. Lack of signage in the hotel too.
The children’s play area was locked during our stay and we only saw one activity during the day which lasted half an hour, if that.
I think there may have been lots of bored children.
Major investment is needed to bring the hotel up to scratch, painting in rooms, corridors, indoor pool area and general areas of a very poor standard.
Windows needed cleaning particularly in the dining area, window blinds of poor quality and dark.
Food was good as I like salads and meats. Nice to have freshly cooked meat, fish and egg dishes.But was very repetitive. Theme nights would be a good initiative ie Spanish, Italian, Mexican etc
Is it really necessary to have chips every breakfast, dinner and tea time ( lukewarm ones too)
Sun beds needed cleaning. Tv terrible only one English Channel.
I did not expect to have to serve myself drinks etc. That could have been explained in a welcome pack.
Lots of places of interest advertised by brochures in a stand but no where did it say these trips could be booked through hotel reception, could you make some money doing this?

It could be a good 4* hotel if everything is as advertised, worked and is available Plus investment in lots of areas, rooms etc
Staff were nice

Date of stay: October 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Dutch846
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2019

Very tired hotel in need of redecorating. Hotel reception gives false impression.
Hardly any signage so you have to ask for everything. No welcome book , information is available on line but most of that is in Spanish.
Lots of water wasted by vast bathroom sinks having no plugs!
Advertised as a “Spa” but only one member of staff ! No signage to show you where gym/treatment rooms are.
Indoor “Spa” pool is unsupervised , no staff or lifeguard. Poolside in need of a deep clean, ingrained mud around sides!
Food good but somewhat repetitive. Soft drink machines use local water so prepare for strong aftertaste. Unique all inclusive policy employed, prepare to serve yourself all day except for “spirits”.
Has all the infrastructure of a four star hotel but needs new bedroom fixtures and fittings.
Saving grace is it is cheap and good value for money if you are not too fussy.

Date of stay: October 2019
Trip type: Traveled as a couple
Thank AlfBradshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2019

Nice room, with balcony overlooking the pool and down to the marina. Cala Ratjada is mainly a German resort, as is the hotel. Several English at the hotel, but focus on German guests. TV mainly German channels, with a few American. Could find no English channels despite a brochure saying they were available. Food good, especially the salads, but very much the same throughout the week. Could do with a tapas night.

Date of stay: October 2019
    • Value
    • Rooms
    • Service
Thank JuliaBowhay13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 11, 2019 via mobile

Im on my last day at the Illot Spa and have had a lovely week. The poor reviews are frankly nonsense written by bad tempered people with ridiculous expectations. The hotel is well placed, 10 minutes walk from the beach and the harbour. It is immaculately clean and the staff work tirelessly. The food is fantastic, I cannot fault the choice and preparation. Meat and fish are grilled freshly for you every meal time and the salads are enormous and so fresh. Luxuries like fresh tuna steaks and asparagus are plentiful, theres always ice cream for pud too ! There could be better signage, I didnt know there was a gym and squash court till the last day but in fairness I was glued to the ice cream counter.A glass walled, air conditioned room has a barrel of beer and pop dispenser for you to help yourself to all day on all inclusive, there are biscuits, fruit and sandwiches if you could possibly be peckish. Most clients are German but they were all pleasant. I would recommend and be happy to visit again.

Date of stay: October 2019
Trip type: Traveled as a couple
1  Thank Woodsy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2019

Upon arrival at the hotel entrance I noticed the the the floor boards to be uneven that to easily cause someone to trip and fall. Our room that we were given was the most disgusting room we have ever had to stay in. The air-conditioner vent above the door was broken dripping water. You could clearly see that the ceiling around the vent was rotting from long term water damage. The following day after complaining they sent two men out to fix the vent. While the guy was up ladder looking at the issue I saw that the vent was somehow being held in place by ROCKS!!! The Sofa was covered in stains which I don't want to imagine what caused them to be there. The bathroom was gross!! behind the door was a missing door stopper with a rusty upright nail sticking up from where it once was. (Very dangerous for my 2 year old running around!!). The toilet looked like it had been installed in the 80's and was very discoloured and off putting to want to use it. Along the walls were cracks that made you wonder if there once was an earthquake, and nobody bothered to repair the structural damage?
The room service was also a joke!! You expect when you get fresh towels not to receive the new ones with brown stains on them! or holes!!
The food was somewhat edible but most of the choice was boring and tasted very bland or overly salty. By the third day we decided to go and eat outside because we did not find the food enjoyable.

Disgusted with this hotel!! Unclean! Unsafe! Not suitable for children!!!

Date of stay: September 2019
1  Thank Happyholdol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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