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“Overbooked when we arrived and poor attitude of staff”
Review of Ona Campanario

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Ona Campanario
Ranked #10 of 27 Hotels in Mijas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Overbooked when we arrived and poor attitude of staff”
Reviewed September 22, 2012

I am writing this while we are still on holiday. I can't comment on the quality of the accommodation because when we arrived late evening on the 19th September 2012 we were told our apartments were not available and we would have to spend 4 nights, of our 11 night stay, at another resort and complex. We booked through Sunmaster back in June for two apartments for my wife and me and my daughter and her husband so we were surprised our accommodation was overbooked. Sunmaster use Triton to book rooms, who in turn use another booking Agent. We were told that we could return to Vime Campanario after 4 days or stay at the alternative apartments for the remainder of our 11 night stay. We had to make our own arrangements to transfer to the Alanda Club Apartments in Marbella with no consideration from Vime Campanario how we would do this or the cost involved. I have to say that tha Alanda Club Apartments are a very good standard and we made a decision to stay there in preference to returning to Vime Campanario. That's when the trouble started! I phoned Triton who wanted to contact their booking Agent. As we did not receive an answer within a reasonable time, I contacted Sunmaster who referred me back to Triton. Triton eventually established that the Alanda Club was fully booked and we could not stay. However, this was contradicted by the Reception at Alanda who confirmed that one of our apartments was available along with other apartments. When I phoned Vime Caponario they would not allow us to stay here at Alanda because another apartment would be at a higher cost. Not only was the member of staff rude and obstructive but she seemed to have forgotten that the overbooking was their responsibility. I have been back to Triton and they were sympathetic with our dilemma. The best they have been able to do is for the four of us to stay in the one apartment at Alanda and to lose the other one. The only alternative was to return to Vime Companerio. Although we are not happy with these options, we have decided to stay at Alanda because of the inconvenience and cost of moving and the attitude of Vime Campanerio staff. So much for the advice of sorting out your complaint while at your resort! Hopefully, after wasting three days trying to resolve this problem, we can enjoy the rest of our holiday. I will be following up my complaint with Sunmaster who have still not responded.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lor11rry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Ona Campanario, responded to this review, January 30, 2014
Dear guest,

I would like to reiterate my apologies if your stay was not as expected.

We welcome suggestions and comments, thanks to them we can detect our weaknesses and at the same time, make improvements to our service. But, please, you should make the difference between our aparthotels Ona Campanario and Alanda Club Marbella respect the supposed bad management of booking agents: Sunmaster and Triton and their own conditions.

We look forward to welcoming you again in the near future in order to show you our interest in satisfying our customers.

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Derry, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 8, 2012

We’ve just returned from a short 5-day break here and would highly recommend: lovely, spacious apartment- spotlessly clean, maid service, plenty clean towels and bed-linen.
The apartments are well –equipped with TV, A/c and microwave and washing machines and the location is quiet and peaceful. There was water, juice and milk in the fridge on our arrival – very nice touch!
Pool area very nice. We arrived by taking the train to Fuengirola and a taxi to the apartment for €20.00.
The Complex is up a hill and there are shops and a mini-market nearby. There is a much larger Supersol and Mercadona close by as well.

We discovered the wonderful La Mandragora restaurant in the El Zoco centre and happily ate their for the 5 nights of our holiday.
Calahonda is a nice quiet area and would be an ideal base for touring, or indeed for just kicking-back and relaxing.

  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sunflower039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Ona Campanario, responded to this review, January 30, 2014
Dear guest,

Thank you very much for your warm comment, which is a great motivation for the whole team.
Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride.
We hope to host you again in your future visit.

Sincerely,
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dublin
Level Contributor
125 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed May 29, 2012

i stayed here for two nights,when i arrived at reception they had no record of my booking but after a bit of hassle i finally got it sorted.i booked a one bed but got a two bed appartment,it was well kitted it out with all the mod cons,only one english tv station and there was no free wifi even though it was advertised

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank brendan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Ona Campanario, responded to this review, January 30, 2014
Dear guest,

First of all, let me thank you for the time you have spent on sharing your opinion of your stay at Ona Campanario.
It is thanks to these comments that we can detect our errors and therefore implement changes to improve our quality.
In regard to WIFI, we have worked to improve our service and we have installed optical fibre for our customers.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laceby, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed April 29, 2012

Just returned from 5 nights here, arrived 1800 to be told they had no booking which is not what you want to here but then hey presto she found an apartment for us. Complex is clean but apartments are getting tired, mainly the furniture in lounge area and beds are not that comfy. Nice touch of washing up liquid and milk but no kettle or hairdryer but they were provided after a trip to reception. They do not have a teapot and the cups are very small so I would either take a mug with you or buy a cheap one from supermarket. Easy walking distance from a small selection of bars but as you are a captive audience some know how to charge. Easy to find of main road, pool area was empty even tho it was high 20's. I would return for a short break

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LincolnshireBenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jardines_paraisol, Comunication Coordinator at Ona Campanario, responded to this review, May 2, 2012
Dear traveller,

Thank you very much for your comments. We really appreciate your opinion since is the way we can improve our service and attention to our guests.

We take note of furniture and beds as well as the issue with kettle, hairdryer and cups. We have started working on this matter in order to resolve it.

We hope you had a good time with us and come back soon.

Thank you very much again.

Kind regards,

Adrià Morera
Comunication Coordinator
Campanario de Calahonda
Onagrup Hotels & Resorts
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ona Campanario

Property: Ona Campanario
Address: Urbanizacion Sitio de Calahonda | Avenida Espana 22, 29649, Mijas, Spain (Formerly Atlantic Club Campanario de Calahonda)
Location: Spain > Andalucia > Province of Malaga > Costa del Sol > Mijas
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #10 of 27 Hotels in Mijas
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ona Campanario 3*
Number of rooms: 102
Official Description (provided by the hotel):
Ona Campanario is a fantastic holiday complex situated a 15-minute walk from Calahonda Beach, in Mijas - Costa. The apartment complex offers an outdoor pool, a hot tub and gym as well as a cafe with terrace, a perfect spot to start the journey with a tasty breakfast. For your comfort these apartments have a 24-hour reception. Ona Campanario offers 1 (55m2), 2 (75m2) and 3 (100m2) bedroom apartments equipped to make you feel at home. In that way, all of them have air-conditioning, a private balcony and satellite TV. Kitchens include a microwave, fridge and washing machine. The complex is located in Mijas Costa, between Marbella and Fuengirola. The supermarkets, bars and restaurants of Sitio de Calahonda are within a 5-minute walk. Puerto de Cabopino Port is one kilometre away, and La Siesta Golf Club is less than 3 km away. ... more   less 
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Also Known As:
Vime Campanario De Calahonda Hotel Mijas
Vime Campanario De Calahonda Mijas
Ona Campanario Spain/Mijas, Costa Del Sol

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