First thing I would like to say about this hotel where we stayed with my husband for 3 nights in Pinhao is that it's really well located in the heart of Douro making it easy to travel around sightseeing the countryside. The building and the gardens are really nice, our bedroom was very comfortable and with enough storage space, including the bathroom. Room had small balcony overlooking Douro river and vineyards. The bathroom had a good size, it was clean, had bath robes, nice quality soap and shampoo. The room service was fast and generally the hotel staff was professional and eager to help us out with any questions. In my opinion this hotel is really something to consider if you're planning to visit the Douro region.
However there are some things I would like to point:
1- the bedroom doesn’t have enough lights. Even with the bed side lamps turned on its a bit dark. If you drop something on the floor or if you're looking for something inside your bag it can be hard during the night.
2- somehow the bedroom cleaning service was arriving really late - even if we left the card asking for it at the door after we left for breakfast at 9.00am - it happened when we returned to the hotel around 2pm room was not clean yet, we still had the wet towels from the morning shower there.
3- the hotel has a pool located on the west side of the beautiful gardens. The pool isn't big but it has a reasonable size (around 12x6 m). To be at the pool could be really pleasant but:
3.1- the pool towel service is really bad. Most of the time there is no one there to give you the towels, you need to walk back to the reception in order to let them know you're needing towels.
3.2- again if you're needing a drink or some snack you need to wait ages until someone arrives. When the girl arrives she stays there 2 minutes and then she goes away again.
3.4- there's a sign at one of the pool's entrances alerting guests its not allowed to dive. Even so several guests (with kids) were doing it not really caring. The kids were shouting and running like crazy not respecting anyone, jumping and diving and spalshing water all the time making it really noisy. We alerted the girl taking care of the pool and her answer was "there’s nothing I can do because even if i say something they don’t care". Well... I believe an hotel like this one should have a pool for kids separated from the adults. To stay at the pool could have been a terrific experience, enjoying the amazing views over the river and the gardens but instead it turned to be a nightmare. If you're looking for some peaceful moments to read a book and swim a bit just forget it (or at least go there on early hours when there are less people).
- Official Description (provided by the hotel):
- In the Heart of Douro Valley's Demarcated Wine Region, considered World Heritage by UNESCO, you will find the The Vintage House - Douro, a 5 star luxury hotel overlooking the Douro river. In fact, when you get there you won't believe how close to the water it actually is. Once in your room, your first instinct will be to walk to the balcony to take in the unique landscape before you, already thinking how wonderful it will be to have lunch in the restaurant esplanade, making the best of the view. At night, after a meal in the award-winning "Rabelo" Restaurant, chat the night away with your friends in the "Library Bar", sipping a nice Port Wine. ... more less
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- Also Known As:
- Cs Vintage Hotel
- Cs Vintage Pinhao