Everything other reviewers say is true: this is an incredible piece of architecture in a beautiful forest setting and a special place to stay. However, it is not what I consider a five star hotel and I was disappointed by my visit.
I booked a double room and was given a twin room, right next to stairs, with no view (see photo of the view from my window). I asked to be moved but was told that the booking website did say 'Double OR Twin' so I had to accept the twin and that the hotel was full. The receptionist was intractable and icily polite in a way that made me feel the hotel couldn't care less.
Although the bathroom was clean the hairdryer was archaic and sticky; the bedside light didn't work and only one of two bulbs was working in the overhead light. Some facilities that you would expect in a 5 star hotel are missing such as a room safe. The corridor outside my room was bleak and depressing - no flowers or paintings on the wall.
The evening service in the bar/restaurant was incredibly slow because only three waiters were on duty in both areas. We had hoped to have a second drink in the bar but the waiters simply disappeared into the dining room where they were trying to serve over 50 covers. They were polite but the place was understaffed.
I paid 89 euros for single occupancy of a twin room. What I got was a view of a wall, some access to areas featured on the hotel website and a hotel that is resting on its previous reputation. If you chose to stay here enjoy the scenery but do not expect an international 5 star service.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Priceline, Agoda, Cancelon, TripOnline SA, Hotwire, HotelsforEveryone, getaroom.com, Evoline ltd and HotelQuickly so you can book your Bussaco Palace Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Bussaco Palace Luso
- Hotel Bussaco Palace
- Bussaco Palace Hotel Portugal/Luso