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“Disappointed- stay away- dine with Caution”
Review of Ruby Tuesday

Ruby Tuesday
Ranked #88 of 712 Restaurants in Norfolk
Certificate of Excellence
Cuisines: American
Restaurant details
New Kent, Virginia
Level 6 Contributor
90 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
“Disappointed- stay away- dine with Caution”
Reviewed October 4, 2012

Visited this location for lunch 9/26/12.- arrived around 11:45am - location was NOT busy.- honestly I had a meeting at 130 and had some time to kill, so I was not stressed over time.

After being seated and waiting 10 minutes (without being greeted) I went to the bathroom to wash my hands (I was gone for 2 minutes)- when I returned to the table, I found that it had been cleared.

I took my seat again, smiled at servers as they walked by- I was greeted by someone (finally) and she took my drink order- she did inform me that she was not my server.

About 5 minutes later, MY server brings my drink to me, she apologized for my wait. (I appreciated that she noted that).

I placed my order- Chicken BLT.

30 minutes pass, and my server stops at my table to inform me that the Cook had prepared the wrong sandwich- she had made a Buffalo chicken instaead- but was making mine "on the fly" and it should be right out. She refilled my drink and moved on to other guests.

I do need to mention that the restaurant is still NOT busy.- by now it was around 1230.

15 more minutes pass, my food finally arrives. (I thought the Chicken BLT was grilled- it was not... which was my fault for not reading that detail.) My phone rang, and it was a client so I had to take the call - thought I would be on my way by this point.

While on the phone I look at my lunch, the bun actually had buffalo sauce on it, the chicken was WAY over cooked- and fries had been sitting for sometime. I took a bite of the Chicken sandwich, difficult to cut into- and I bit into a piece of fat/gristle- I politely put it into my napkin and pick at my fries.... I am still on the call still when the sever and manager stop by- so I am unable to say anything.

I finish my call and do not eat anymore of my sandwich and I am also not checked on again by either the manager or my server- My plate is still completely full... I pushed the bun to the side since it had the buffalo sauce on it... and I had not had anymore of the chicken and there were still fries on the plate- at this point I was over it. My server comes over and asks if I am finished with my plate -which is still full. I say yes. She returns with my check- nothing had been comp’d - even after everything- I guess that it is normal at this location for people to leave their plates un-touched?

I paid $12 for lunch - and left a cash tip- ($5)

I come from the service industry- worked for a competing chain through college so I "get it" but the over- all experience was so negative that I will never return to a Ruby Tuesday and Highly recommend staying away from this one.

  • Visited September 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SarahDetruit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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71 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Level 3 Contributor
13 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Got sick....... :(”
Reviewed September 10, 2012 via mobile

So out of 26 people that ate there on our last night before a big trip 7 got sick. The food tasted great the service was great. Something there is not right in the food prep.

Helpful?
Thank Akjeeper79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level 4 Contributor
28 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
“A great place to eat.”
Reviewed September 3, 2012 via mobile

I have always had a great experience here. Really fresh salad bar. Clean and crisp. Love that i can easily find nutrition information online. Great asiago steak! Very kid friendly.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank TravelingHokie83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, Michigan, United States
Level 3 Contributor
16 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Tasty late night meal”
Reviewed August 31, 2012

We arrived at 9:00 p.m. to enjoy a relaxed, late night dinner. The food and service were excellent, even at the late hour. (Crisp salad, tasty baked potatoes, steak and salmon done "just right") I have eaten at many Ruby Tuesday's and this was definitely the best! (Disregard the hunger aspect; everyone's dinner was well presented and raved about by the consumer!)

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, Rhode Island
Level 2 Contributor
7 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Little Creek R/T”
Reviewed July 9, 2012

Excellent service and food was above average for a Ruby Tuesday.One of the highlights of our trip

Visited July 2012
Helpful?
Thank Pete J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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