Visited this location for lunch 9/26/12.- arrived around 11:45am - location was NOT busy.- honestly I had a meeting at 130 and had some time to kill, so I was not stressed over time.
After being seated and waiting 10 minutes (without being greeted) I went to the bathroom to wash my hands (I was gone for 2 minutes)- when I returned to the table, I found that it had been cleared.
I took my seat again, smiled at servers as they walked by- I was greeted by someone (finally) and she took my drink order- she did inform me that she was not my server.
About 5 minutes later, MY server brings my drink to me, she apologized for my wait. (I appreciated that she noted that).
I placed my order- Chicken BLT.
30 minutes pass, and my server stops at my table to inform me that the Cook had prepared the wrong sandwich- she had made a Buffalo chicken instaead- but was making mine "on the fly" and it should be right out. She refilled my drink and moved on to other guests.
I do need to mention that the restaurant is still NOT busy.- by now it was around 1230.
15 more minutes pass, my food finally arrives. (I thought the Chicken BLT was grilled- it was not... which was my fault for not reading that detail.) My phone rang, and it was a client so I had to take the call - thought I would be on my way by this point.
While on the phone I look at my lunch, the bun actually had buffalo sauce on it, the chicken was WAY over cooked- and fries had been sitting for sometime. I took a bite of the Chicken sandwich, difficult to cut into- and I bit into a piece of fat/gristle- I politely put it into my napkin and pick at my fries.... I am still on the call still when the sever and manager stop by- so I am unable to say anything.
I finish my call and do not eat anymore of my sandwich and I am also not checked on again by either the manager or my server- My plate is still completely full... I pushed the bun to the side since it had the buffalo sauce on it... and I had not had anymore of the chicken and there were still fries on the plate- at this point I was over it. My server comes over and asks if I am finished with my plate -which is still full. I say yes. She returns with my check- nothing had been comp’d - even after everything- I guess that it is normal at this location for people to leave their plates un-touched?
I paid $12 for lunch - and left a cash tip- ($5)
I come from the service industry- worked for a competing chain through college so I "get it" but the over- all experience was so negative that I will never return to a Ruby Tuesday and Highly recommend staying away from this one.