I stayed at the SpringHill Suites at Old Dominion University in Norfolk, VA for 5 nights on business. I found the location to be convenient to the Naval base (15 mins) and the waterfront (20 mins) where you'll find the Nauticus Maritime Museum with an IMAX theater, the USS Wisconsin battleship, and the beginning of the Norfolk Walking Tour. [On a side note, I took the walking tour and thoroughly enjoyed it. My tour guide, Zack, was very knowledgeable about the history of Norfolk and gave a very enjoyable tour. I highly recommend it. www.norfolkwalkabouts.com]
My room was nice. It had a small living room area with desk, a comfortable king-size bed, flat screen TV, dresser, and shower area with separate sink area. I used the free WiFi every evening and had no problems with it. I also used the very small exercise room a couple times, which consisted of a treadmill, elliptical runner, stationary bike, towel cabinet, water cooler, and wall-mounted TV. However, I must say the water cooler wasn't filled either time I used the room in the evening.
The free buffet breakfast was O.K. You can make a sausage and egg English muffin with pre-fab eggs, as well as oatmeal, cold cereals, assorted pastries, bananas, and nectarines. What I did really like was the free coffee and tea station they maintained throughout the day.
I also ate at their restaurant, Monarch Sports Grille, a couple times with my co-workers. The service was friendly and the Ty Cobb Salad I ordered both times was very tasty. My co-workers ordered the fish and chips one time. One of them liked it, the other one didn't care for it. Another time, a co-worker ordered a Panini sandwich and thought the bread was a little tough. One of my co-workers and I also had fun playing their Wednesday Night Trivia game.
Finally, the customer service was very good at the reception desk and in the restaurant. That's why I found it so out-of-place that the cleaning service was not. I left my room at 6:30 AM every morning. On the first day, my room was still not cleaned at 4:30 PM. When I called and asked if rooms were still being cleaning, they stated that they usually cleaned until 4:00 PM. When I told them my room was still not serviced, two cleaning people came to my room within 10 mins. and provided me with clean towels and made my bed. I later found out that one of my co-worker's rooms had not been cleaned that day either. Then, on my last day, I came back to the room in the early afternoon. Again, although I had been gone since 6:30 AM, my room had still not been serviced and I did not even see a cleaning cart in my hallway. I rather gave up at that point since I was leaving the next day anyway and put the Do Not Disturb sign on the door. I'm not sure I needed to put the sign out because I never did see a cleaning cart in my direct hallway any time that afternoon.
So, with the exception of the cleaning service, I liked the hotel well enough and would stay there again if I came back to Norfolk. I just hope they figure out a better system or schedule for servicing their rooms. With better cleaning service, I would have given the hotel a "4" for its hotel category.
- Official Description (provided by the hotel):
- SpringHill Suites at Old Dominion University. ... more less
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- Also Known As:
- Springhill Suites Norfolk Old Dominion University Hotel Norfolk