I am born and bred NY, and I am here to tell you, just because the place is obnoxious, that does not mean it's good. The ingredients are good. But the cream cheese, salmon and etc are slapped onto the bagel haphazardly-- that does not mean that's the way New Yorkers like it. There is no authenticity in being rude to customers or having numbers shrieked by the piercing voices of the girls behind the cash register. It tastes good, but the rudeness is always offensive.