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All reviews norfolk airport rental car room was clean short drive convenient location complimentary breakfast the breakfast area shuttle service business trip the staff was friendly and helpful would stay again excellent stay great room enjoyed my stay parking lot front desk staff inns
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Reviewed 4 weeks ago

Parking lot was mostly closed, so parking was confusing and a challenge.

It took me 15-20 minutes in the lobby to check in to my room, the person in front of me had some problem.. ?

I was unable to sleep - the traffic noise was INCREDIBLE. I didn't notice it until fairly late, because I was distracted from the noise of adjacent rooms and the hallway. Distinctly hearing people having sex, peeing, and talking makes it difficult to sleep. Once all that stopped, the traffic noise was outrageous.

Date of stay: January 2020
  • Trip type: Traveled on business
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Review collected in partnership with Hampton
Thank Hokierob119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonNorfolkAiport, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 4 weeks ago

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We have addressed your concerns with our team. Thank you again for your feedback and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Stayed here while visiting my fiancé in Norfolk. We wanted something quiet but nearby food and things to do. This did not disappoint. Checking in was a breeze. Front desk staff was extremely helpful. We’ll be staying here again!

Date of stay: January 2020
  • Trip type: Traveled as a couple
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Review collected in partnership with Hampton
Thank Chelsea B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonNorfolkAiport, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 4 weeks ago

Thank you for all your kind words and it is so wonderful you had a great stay. We try our hardest to make sure everyone is happy. Your review encourages us to continue doing the right thing. Thank you so much!

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Reviewed December 30, 2019

We had one overnight here as a stop during a road trip. Excellent stay. Breakfast was good and options for young children and adults. Room was large and accommodated our family well. We selected this hotel based primarily on its price, as our stay ended up less than $100, but we will stay here again because we enjoyed the visit.

Date of stay: December 2019
  • Trip type: Traveled with family
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    • Service
Review collected in partnership with Hampton
Thank John J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonNorfolkAiport, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 4 weeks ago

Thank you for your kind thoughts.I am so happy you enjoyed your time at our great Hampton Inn and Suites. The Hampton brand has a long tradition of taking care of our guests especially families. The expression we love having you here is not a advertising Slogan it is our motivation.

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Reviewed December 28, 2019 via mobile

Arrived for a one night stay here and the receptionist was awesome. Very professional but friendly and making sure our needs were met. The 2 queen rom was immaculately clean! They always offer free breakfast w your stay and this is where I was disappointed. The staff in that area was much more interested in talking to each other than keeping the food cars supplied. The pressed juices were out and when we asked them to be refilled it took a while and they only did the Banana Strawberry - not the Peach Mango or The Green Machine - no white bread, no pineapple refilled, Tables not wiped off after use and the trash bins full and running over. When we asked for the food (we never got it) and there was an attitude... this is an area they need to improve on! It seemed they had one job to do and failed!! Service may not be their calling!

Date of stay: December 2019
Trip type: Traveled with family
Thank Nova1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonNorfolkAiport, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to post a review of our hotel on TripAdvisor.com. We appreciate all your feedback on the hotel and location. Thank you again for choosing the Hampton Inn & Suites Norfolk-Airport and we hope to see you in the future.

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Reviewed December 19, 2019

I've stayed at numerous Hilton properties and this by far as been the best stay... The staff was super friendly and the room was very comfortable and roomy.. I highly recommend this Hampton Inn for the reasons I've listed..

Date of stay: December 2019
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
Thank Jeffrey D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonNorfolkAiport, General Manager at Hampton Inn & Suites Norfolk-Airport, responded to this reviewResponded 4 weeks ago

Thank you for your kind remarks and we welcome your feedback regarding you stay with us. We appreciate having you as our guest and we are honored that you choose to stay with us. We know you have a lot of choices. We look forward to seeing you next time you are in the area!

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