The room itself was nice enough (a little small for a "suite"). The walls were pretty thin as you can every pin drop, toilet flush, etc in the rooms around you. However, the heating unit was insanely loud and woke me you several times a night when it would kick on because it sounded like an engine starting up six feet from your head.
My biggest problem with this hotel was the quality of the service itself. I had to keep going to the counter because FOUR times in a two day stay I had to have my card keys reset because I either couldn't get in the room door or back door to the hotel (which I needed to use because that was where the pet walk area was)....nothing more fun than having to continually walk around a very large building with two dogs in sub-freezing weather because the keys never work..
(1) No one was ever at the front desk and when they finally showed up, (2) instead of being apologetic or helpful, the various front desk staff were barely responsive.
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- Also Known As:
- Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
- Hampton Inn And Suites Norfolk-Airport
- Hampton Inn Norfolk
- Norfolk Hampton Inn