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“Hampton Inn Norfolk Airport Was Solid”

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Hampton Inn & Suites Norfolk-Airport
Ranked #2 of 37 Hotels in Norfolk
Certificate of Excellence
GreenLeadersBronze level
Roswell, Georgia
Level Contributor
79 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Hampton Inn Norfolk Airport Was Solid”
Reviewed October 15, 2013

I am a Hampton Rewards member and usually try to book a Hilton hotel when traveling. This Hampton was very comfortable and very convenient. The rooms are usually consistent. Comfortable beds, big bathroom, and very clean. There is always breakfast service from 6am to 10am for family travelers and or business. This is something that I appreciate because of its convenience. There is always some type of eggs, protein, waffle, cereal, oatmeal, etc. The Hampton also provides a daily paper which is another nice detail. This Hampton was quiet and very accommodating. I recommend it when in Norfolk.

Room Tip: There is an internal pool so I would not reccomend staying near it if possible. One side of the hot...
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  • Stayed October 2013, traveled as a couple
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Helpful?
Thank bluehorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 26, 2013
Thank you so much for your kind thoughts and for staying with us. We truly appreciate your comments it helps stay on track to meet and exceed our guests expectations. We pride ourselves on making a commitment to our guests to give them the best we can at all times. The Hampton brand is truly a sure bet when you travel with family or on business and we take a tremendous amount of pride in the brand and our hotel. I will pass your thoughts on to our team here and I hope we see you soon.
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433 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (30)
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English first
Key West, FL
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed October 11, 2013

The staff here was really great...very accommodating and helpful. The breakfast was pretty routine and didn't experience much "interaction" from host/ess like I have at other locations. I must also say that it was one of the "plainer" locations in terms of the exterior and landscaping...and was surprised that as focused on the customer INSIDE, how unkempt the exterior was. The exterior could use a good power washing to remove dirt and numerous spider webs, but most annoying was the partial bag of mulch shoved in the corner just to the right of the entry way....oh and the traffic cone there as well....not big items, but many do judge a book by its cover!

Room Tip: even numbered rooms are on the "busy" street side...I'd suggest and odd numbered room
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  • Stayed October 2013, traveled on business
    • Value
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Helpful?
1 Thank brake4bears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Thank you for taking the time to make comments on our hotel. We take these reviews very seriously and we are working on the items you mentioned. Thank you for mentioning our customer service which is our “WOW” factor here at the Hampton Inn and Suites Norfolk airport. The traffic cones are used by the Norfolk police to control traffic and we will work to see with them if we can find a more discreet location for them. Our sincere thanks for your comments to help us become the best we can be, I hope we will see you soon.
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North Port, United States
1 review
Reviewed October 8, 2013

Attending a wedding at the Botanical Gardens, this hotel was extremely convenient. Breakfast item selection was better than many other Hampton's we have visited. Only problem is internet service - if you are on the perimeter of the hotel it is so weak as to be nonfunctional.

  • Stayed September 2013, traveled with family
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Review collected in partnership with Hampton

Helpful?
Thank Emmett C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Congratulations!!! I hope the wedding was beautiful the Botanical is a lovely location and we are less than 5 minutes from it, so we do get quite a few wedding parties here. Thank you for making us your choice for such a special occasion. We will investigate the internet issue and see what we can do with our technical provider to resolve those issues. Thank you so much and again congrats on your blessed event.
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A TripAdvisor Member
Reviewed October 6, 2013

Very nice hotel in open pretty area just off the highway. Clean and efficient. Felt safe as a single female traveler. Good variety of fresh food for breakfast. Delicious complimentary cookies at check-in. Friendly staff.

  • Stayed October 2013, traveled solo
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Review collected in partnership with Hampton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Thank you so much. We are so pleased you had a nice visit with us and we were able to give you a wonderful and safe experience. Hampton hotels are built and all the amenities you mentioned and more. We try to make people feel at home in a clean comfortable room with the best appointments. The real key to our success is the people here giving their best and taking pride in our wonderful hotel. Thanks, we are here and waiting for your next visit see you soon.
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Upper Marlboro, United States
1 review
Reviewed October 4, 2013

Excellent hotel. Quiet, relaxing and clean. We could not have been more satisfied. I would rate it as high as some five star luxury hotels. We will recommend this hotel to friends and family and will definitely be coming back again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Rosanna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 13, 2013
Fantastic!!! We are so grateful for you and your family staying with us, and to take the time to share your experience with everyone here at TripAdvisor is such a bonus for us. I am so happy that we were able to give you such a great experience and give you the quality and service you deserve. We will continue to provide the best experience to our guests now and in the future. Thank you and we hope to see you soon.
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A TripAdvisor Member
Reviewed September 30, 2013

Best features - quietness in rooms and spaciousness. Free WiFi. Location is right near airport (but not too close and convenient to downtown Norfolk and Virginia Beach. Short ride to the University, Good for the price but carpet in room needed cleaning and skip the breakfast.

  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, October 4, 2013
Thank you for taking the time to review our hotel … I am glad you enjoyed the room and our location, we are located ideally for travels and vacationers. I am sorry we did not hit all the marks for your stay. We do are in the process of having the carpets cleaned in the rooms, unfortunately sometimes the logistics of a busy summer season makes it difficult to immediately resolve a room issue in a timely manner. I do not offer this as an excuse we are sorry for you to be disappointed during your stay. We understand the cost of travel and how important it is for us to give our best. We are in the process of having the carpets professionally cleaned to improve the appearance of the rooms. We take this very seriously and our GM is working tirelessly to make sure we do not miss details like this. The breakfast is something that should be a winner each morning and that is something that will be looked at to make sure that is consistently great. I want to thank you for taking the time to help us make our hotel a place a family or traveler can come stay and be insured a great stay and experience. I hope we see you soon and my best to you and yours.
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A TripAdvisor Member
Reviewed September 24, 2013

the front office staff arranged for the airport shuttle man to bring my sister's cell phone charger to her at the airport which saved me from making a huge trip out of my way. They also placed a call for me to the Coast Guard station to find out exactly where I was supposed to pick up my husband as I was from out of town and did not have an access sticker to the base. Thank you Hampton Inn!!!!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan K, Front Desk Supervisor at Hampton Inn & Suites Norfolk-Airport, responded to this review, September 26, 2013
Thank you!!! I remember you very well, I see you were successful in your travels to get your husband and negotiating the traffic. We want to thank you for your kind words and taking the time to review your stay with us. It was our pleasure to help you and make sure you had a great stay with us. You are so correct when you mention the Hampton Inn team we love to help and it’s what makes the Hampton Inn brand so successful. We hope you continue to use our hotel and we will be here for you to it make your stay as great as it can be, Thanks so much!!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Norfolk-Airport

Property: Hampton Inn & Suites Norfolk-Airport
Address: 1511 Usaa Dr, Norfolk, VA 23502-5502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Norfolk
#2 Family Hotel in Norfolk
#5 Romantic Hotel in Norfolk
#7 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Norfolk-Airport 2.5*
Number of rooms: 88
Reservation Options:
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Also Known As:
Hampton Inn & Suites Norfolk-Airport Hotel Norfolk
Hampton Inn And Suites Norfolk-Airport
Hampton Inn Norfolk
Norfolk Hampton Inn

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