I usually like Chili's, which is why we went here while shopping at Macarthur. Won't be doing that again. Our waitress was friendly enough, but pretty inattentive and slow, even though there wasn't a crowd. No one informed us until after we were seated and had ordered that one of their grills was broken, so there were only a few menu items available (no burgers or ribs, etc). The numerous people seated after us weren't informed either, resulting in a few just leaving. I understand glitches happen, but at least have the hostess tell people before they are seated! This place just felt neglected and definitely not on par with other Chili's I've visited.