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“Disappointed in service and food temperatures”

Todd Jurich's Bistro
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Ranked #51 of 849 Restaurants in Norfolk
Price range: $35 - $80
Cuisines: American
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Restaurant details
Good for: Large groups, Romantic, Business meetings, Bar scene, Local cuisine
Dining options: Late Night, Dinner, Reservations
Dining style: Fine Dining
Cross street: Boush Street
Description: Here you will discover a unique dining experience in upscale dining - casual elegance. At Todd Jurich's Bistro, you will enjoy five-star cuisine and world-class wines in a relaxed atmosphere. Enjoy flavorful dishes prepared by Chef Todd Jurich and his talented team. He and his staff go the distance to ensure personalized service and a dining experience beyond your expectations.
Reviewed July 19, 2018 via mobile

This was our first time eating here. We had heard good things and decided to try it during Restaurant Week. During this week a lot of restaurants have fixed price, 3 course meals at a discount over the usual prices. We were seated immediately at our reservation time. The restaurant was maybe half full. The waitress took our drink order about 12 min after we were seated. Brought the drinks our about 15 min later. Mean while we are still waiting to order. She dropped the drinks off and said she would be right back but I had to signal her 10 min later and basically force her to take our order. It wasn't like she was helping another table either...she just disappeared. Once she took our order food came out in decent time. We ordered a bread basket as we were pretty hungry at this point. Pop-over was great and baguette good and served with nice creamy butter. For apps we had she crab soup, chicken lumpia, and shrimp. The soup was luke warm and thin/watery versus thick and creamy. Also a little too peppery but the big complaint was that it was barely warm. Lumpia was also just luke warm.
For dinner we had surf and turf which was good, crab cake that was described by the person eating it as "on point" , and the pork loin which was also very good. The mac and cheese that came with pork was barely warm but had good flavor and consistency. The veggies that came with the surf and turf were room temperature for the 2 people who ordered that meal. Drink were refilled very slowly thru out the meal. The restaurant filled up around the time our dinner came out and service actually seemed to improve as there was noticeably more wait staff. The desserts were the best part. The pot de creme chocolate was amazing, mile high key lime was divine, and bread pudding was declared "better than grandma's" which was high praise.

Date of visit: July 2018
Thank DinaJ62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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10 - 14 of 192 reviews

Reviewed July 18, 2018 via mobile

I went for restaurant week and had already looked at the menu online, they had both a $25 and $35 3 course. When we got there and sat down for our 6:15 reservation we were only given the $35 menu (I had planned to get something off of the other menu), our waitress didn’t come by for 10 minutes and we were ready but she could only take a drink order. I asked her if there was the other menu and she went and got it, but the items they had advertised weren’t on there as I was hoping for the shrimp and crab risotto. I was going to ask about it but the waitress was completely MIA. Ten minutes later we told her we were ready to order but she said she would get to us. Okkkkk 6:45 and we were still trying to order. Finally order and the food came out timely, was presented well, and tasted good. Our waitress needed some definite fine tuning. There weren’t very many people in there so the service wasn’t suffering because it was slammed. All food came out Luke warm which was disappointing, but otherwise delicious. I had the fantail shrimp as an appetizer, surf and turf as my entree, and bread pudding for dessert.

Date of visit: July 2018
Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2018

We had a group of nine. They put us at a round table which was great but even though restaurant was not really busy they had us so close to other tables. Waitress really nice, and full of recommendations. The salmon was excellent, and so was the flat iron steak. Two of our group had the bread pudding and loved it. Would go back in a minute, they did not rush us, we had a geat time

Date of visit: July 2018
Thank msm1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2018

It advertises 5 star ambiance with hospital curtains and holes in the drop ceiling tiles. There were three of us there that night. We each had a three course meal. One thing out of six plates ended up having any flavor at all. Everything that came out was cold, including the soup. The manager is a horrific woman that lacks basic customer service skills. She made excuses about how busy it was, and the restaurant was half full. It had only been half full the entire two hours it took them to bring the food out. It took them 30 minutes just to find a bottle of wine that we ordered. I have never had a steak with no flavor before. Todd Jurich should probably buy his chefs some salt and pepper.

Date of visit: July 2018
    • Value
    • Service
    • Food
1  Thank jansley0001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 24, 2018 via mobile

We wanted to try something new and found our way to Todd Jerich Bistro in downtown Norfolk. We ordered the fried shrimp appetizer. I tell you, it was the best fried shrimp I’ve had in a very long time.
Keeping with the seafood theme, I ordered the scallop special and was impressed with every bite. I haven’t tasted scallops this delicious since eating at The Chefs Table in Williamsburg.
Gordon who was our waiter was very attentive. We will certainly go again because the happy hour looked inviting and they are cigar friendly on the patio area.

Date of visit: June 2018
Thank 3prios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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