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“Excellent hotel!!”

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Residence Inn Norfolk Airport
Ranked #7 of 37 Hotels in Norfolk
Washington, DC
1 review
“Excellent hotel!!”
Reviewed November 11, 2013 via mobile

We really enjoyed our stay at this hotel!! Denzel at the front desk was very professional!! He greeted us with a smile and made arrangements for us to have an early check in. He was very helpful in upgrading our room to a two bedroom suite for the night. The continental breakfast was very good and the staff was very friendly!!! We were in town celebrating my birthday and this hotel was in close proximity to the waterfront and area malls. We will definitely come back in the future!

Stayed November 2013, traveled with family
Helpful?
Thank Ailsa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, November 12, 2013
Dear Ailsa B,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have celebrated your comments with Denzel and the Breakfast Staff whom you have so graciously highlighted. It is so great to hear that you experienced a warm welcome and you chose to celebrate your birthday with us. We strive to be your only choice for lodging while in the Norfolk Area!

Thank you for being a valued guest and we hope to see you come back "HOME" on your next visit to the Norfolk area.

At your service,
Rachel C
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • English first
  • Any
English first
1 review
Reviewed November 5, 2013

Your customer service was excellent! Denzel was a very respectable young man! I would recommend this hotel to all friends and family! I have stayed at many hotels in my life but this one is the best of them all! I have stayed at this location a few times in the past. Every visit has been better then the last! Please keep up the good work and try to keep your rate competitive for valued customers such as myself.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christian567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, November 7, 2013
Dear Christian567:

Thank you very much for taking the time to give us such an excellent review of your last stay. We want to continue to keep getting better for your our valued guest! We strive to be your ONLY choice for lodging while in our area. I will share your great comments with our entire staff. I will personally read your response to Denzel. I am glad that he made such an impression with his service, that you mentioned him by name. We take service very seriously here at the Residence Inn Norfolk! The next time you are in our area, please do not hesitate to contact me directly and we will take great care of you again, again, and again.

at your service,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina, United States
1 review
Reviewed November 4, 2013

From the time I walked in the front door, until I checked out, the staff was great. The rooms were nice and clean. I've traveled over the years and stayed in 4-5 star hotels but never expected the customer service I received this past weekend. I would highly recommend this hotel.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherri J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, November 5, 2013
Dear Sherri J,

Thank you very much for your wonderful comments about your stay at the Residence Inn Norfolk Airport! I am so happy to hear that we were able to ensure your comfort and exceed your expectations from arrival to departure.

Thank you for being a valued guest and we hope to see you come back "HOME" on your next visit to the Norfolk area.

At your service,

Rachel Cadet
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St James, North Carolina
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 29, 2013

Enjoyed an restful stop on my business trip at this Residence Inn. The facilities were first class and I was assisted during my stay with great directions from Denzel!
I will certainly use this hotel on my next visit to Norfolk. This hotel is centrally located for the airport and area fun.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IslandDavechilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, October 30, 2013
Dear IslandDavechilling,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have already celebrated your comments with Denzel whom you have so graciously highlighted. We want to be your only choice for lodging while in the Norfolk Area!

Thank you very much for your business and we hope to see you back "HOME" at the Residence Inn Norfolk Airport!

at your service,

Rachel Cadet
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baxter, Minnesota
1 review
Reviewed October 27, 2013

Good service and gracious front desk staff. They will shuttle within 5 mile radius without any problem.
Denzel was very helpful. All staff friendly and ready to help.
Shuttle service available 24 hours/day

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, October 28, 2013
Dear Anne P,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have already celebrated your comments with our entire team as well as Denzel that you have so graciously highlighted. We want to be your only choice for lodging while in the Norfolk Area!

Thank you very much for your business and we hope to see you back "HOME" at the Residence Inn Norfolk Airport!

at your service,

Rachel Cadet
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norfolk, Virginia
1 review
Reviewed October 27, 2013

Due to water damage in our home, our family relocated to this hotel and resided there for 3mos. It was a chaotic time, but the AMAZING staff here treated us like family and made this place our home. I am so grateful for all of them. The front desk, Cheryl, Guyanna, Denzel, Terricko, Takita, and manager Richelle always making us feel like we were coming home everytime we entered the hotel. Not to mention all the faxes and copies and just overall help. Especially Cheryl who seemed to adopt my kids and made them feel special! The kitchen staff, Dan, Robert, Thelma, and Janice who always made sure we had something even in the off hours. And who all put up with a cranky 4 year old who was not always easy to deal with. Housekeeping staff Miriam, Laquisha, and Freihwat, who graciously cleaned up after us and the dog too! And finally Mike, Bob, Omar, Armando and Roosevelt for all your help! We will miss our Residence Inn family! Thank You!

Room Tip: we stayed in every type of room during our stay. But my favorite is the 2 bedroom suite...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EllenMarie527
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, October 29, 2013
Dear EllenMarie527,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport! We appreciate your comments greatly and please know that we will miss you and the kids tremendously! We will definitely miss Ethan entertaining us in the lobby:) Best wishes to DJ, who will be heading off to college next year and to Olivia, for being a talented and beautiful young lady. We have already celebrated your comments with our entire team as well as those that you have so graciously highlighted. We are thrilled that you and the kids will always be part of the Residence Inn Norfolk family!

Thank you very much for your business and we hope to see you back "HOME" at the Residence Inn Norfolk Airport!

At your service,

Rachel Cadet
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartford, Connecticut
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 25, 2013

We visit this location two times a year. The lady at the front desk remembered us, I think her name was LaJita. Took her card but lost it. Room was spacious and clean. Shuttle is quick and you hear very little noise from the airport. The fireplace is a nice touch and having food available for happy hour is convenient for dinner.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LynnRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel C, Manager at Residence Inn Norfolk Airport, responded to this review, October 28, 2013
Dear LynnRI,

Thank you for taking the time to post a review for the Residence Inn Norfolk Airport. We appreciate your comments greatly. We have already celebrated your comments with our entire team as well as Takita that you have so graciously highlighted. We want to be your only choice for lodging while in the Norfolk Area!

Thank you very much for your business and we hope to see you back "HOME" at the Residence Inn Norfolk Airport!

at your service,

Rachel Cadet
Hotal Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Airport

Property: Residence Inn Norfolk Airport
Address: 1590 N Military Hwy, Norfolk, VA 23502-1813
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Official Description (provided by the hotel):
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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