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“Near airport, needs renovation” 3 of 5 stars
Review of Residence Inn Norfolk Airport

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Residence Inn Norfolk Airport
3.0 of 5 Hotel   |   1590 North Military Highway, Norfolk, VA 23502   |  
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Ranked #6 of 37 Hotels in Norfolk
Certificate of Excellence
reno
Level Contributor
163 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
“Near airport, needs renovation”
3 of 5 stars Reviewed May 23, 2012

Other than the paul mitchell new bath products, the rest of the inn needs renovation. As a platinum member staying in room 208, the initial impression of the entrance to the hallways was a smell of "old." The room had a greasy walls smell from someone having stayed in it before and really using the stove top to actually cook, yuck. The mattresses were too soft and saggy. The blue bedskirt was dirty. The room was next to the road with road noise. The furnishings and design was standard residence inn. Atleast the flat panel panasonic 2 tv's in the room worked. I had poor cell phone signal in the room, so ended up using skype from the free wifi to make calls. There is a nice free breakfast and dinner social hour included options to buy beer/wine for $2 with free food such as pulled pork sandwiches. The staff were nice. The location was not near anything but the airport, there is a walmart and target nearby.

  • Stayed May 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank pickyreno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, May 30, 2012
Thank you for reviewing our hotel. I am sorry to hear we did not meet your expectations. I would be more than happy to speak with you personally about your stay. Our hotel is scheduled for complete renovation for fourth (4th) quarter this year. We have also started upgrading our internet service this week. We would love for you to give us another try!

Sincerely,

Louie Marcelo-Glenn
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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277 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • Any
English first
Bealeton, Virginia
Level Contributor
192 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed April 22, 2012

this is not my first stay here, it is always a pleasure. the rooms are excellent - air / heat work great and the rooms are all well stocked. the housekeeping staff is very attentive and friendly. breakfast is the same at all residence inns and coffee is available all night. My advice to you is do not stay on the fifth floor - they have very little water pressure... stayed in one room and moved only to find out that both had poor water pressure. talked to staff and it didn't change so i think they don't have any kind of pressure regulation like most hotels do that have more than four floors.

Room Tip: very close to airport but the noise didn't seem bad at all, they even have a shuttle to/from the...
See more room tips
  • Stayed April 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
Thank you for your continued business with Marriott Hotels but most especially with the Residence Inn Norfolk Airport. We do appreciate your comments and definitely want to know if we fail to meet your expectations. I apologize for the low water pressure you've experienced during your stay. I have asked my chief engineer to check our booster pump and ensure it is operating accordingly. I assure you that this is an isolated situation and we will correct immediately.

We hope that you will keep us in mind on your next visit to the Norfolk area.

At your service,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed April 9, 2012

Stayed here recently while visiting a college. The lady at the front desk was friendly and efficient. We were comfortable. I was especially pleased with how quiet the breakfast area was in the morning. It was a relaxing way to start the day.

Stayed March 2012, traveled with family
Helpful?
Thank travelmore149362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad we met your expectations by delivering the "Hospitality" every guests deserves.

Please keep us in mind in your future travels to the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

At your service,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia SC
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed April 5, 2012

We used some points for a two night stay here. The staff were very friendly. The room was clean and comfortable. The breakfast was very good and the hotel seems to have a lot of nice amenities.

The only drawback is that it is an airport hotel and as such is close to the approach path of the airplanes. But the noise was not too bad and didn't keep me awake, even though I am a light sleeper.

Room Tip: Probably best to be on the side away from the airport.
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Axsdata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad you enjoyed your stay. Unfortunately the noise from airplanes is difficult to overcome being an airport property, however, we do provide ear plugs at the front desk to help with the noise. I hope the airport noise does not keep you from staying with us in the future.

Please keep us in mind next time you are in the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

Sincerely,

Louie Glenn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, CA
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 1, 2012

Stayed here the week of March 5th. Staff was friendly, clean and quiet room on the 5th floor. Good breakfast and so so manager's reception on selected evenings. Took advantage of the free shuttle service for the 5:30 AM departure. Just let front desk know ahead of time and they'll put your name on a sign up sheet so they can coordinate shuttle schedule. Just need to call front desk 15 min before departure to get updated status. When I got down to the lobby at 5:30 AM there was even coffee and muffins ready in the dining area.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank WillTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
Thank you for taking the time to give us a wonderful review. We are glad that you enjoyed your stay at the Residence Inn Norfolk Airport and the amenities we have to offer. It is such a great feeling to hear feedback from our guests knowing somehow we have provided you with the Residence Inn's way of "Home Away from Home" experience.

We hope that you will always keep us in mind on your future travels to the Norfolk area.

At your service,


Louie Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobourg, Canada
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 28, 2012

The staff were great. Hotel was clean. It was a bit confusing to get to but really a good location. The really only issues were that the pool was on the cool side and you could hear the planes above.

  • Stayed March 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Spamama_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, April 28, 2012
We thank you for your recent review of the Residence Inn by Marriott in Norfolk Airport. The comforts of our guests is our priority and we are glad you enjoyed your stay. Unfortunately the noise from airplanes is difficult to overcome being an airport property, however, we do provide ear plugs at the front desk to help with the noise. I hope the airport noise does not keep you from staying with us in the future.

Please keep us in mind next time you are in the Norfolk area and make the Residence Inn by Marriott Norfolk Airport your "Home Away From Home."

Sincerely,

Louie Marcelo-Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed March 5, 2012

This hotel is excellent! We stayed three nights. By the second morning, the staff knew our names and the purpose for our visit. They kept asking us how things were going and if there was anything they could do to further accommodate us. They felt like friends rather than employees. Cheryl, the night manager, even joined us in karaoke when she wasn't busy. That was a real treat for us.

Breakfast was wonderful - not cold bagels, boiled eggs and dry cereal like some other hotels. I had a begian waffle one day and an omlette the next. The rooms are spacious, clean, comfortable, and modern. One of the previous travelers made mention of the plane noise but we never heard any of it. I guess it depends on what side of the building you are on. We never had to ask twice for anything. The hotel staff even rearranged the furniture for us to better accommodate our particular needs for the sitting room.

If I could add one suggestion, it would be to serve cookies at night. I no longer stay at the Hilton due to several bad experiences we have had, but that is one thing they have on you guys. Every night they would have a fresh batch of cookies in the lobby. There's nothing like a chocolate fix in the evening.

Thanks so much for all you do. Your staff is ABSOLUTELY to be commended for the way they handle travelers. You have a beautiful facility, and we will definitely visit you again.

Room Tip: Ask for ear plugs at the desk if you think the airplane traffic will bother you, but to be honest, w...
See more room tips
  • Stayed February 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Debbie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lmgNorfolk, General Manager at Residence Inn Norfolk Airport, responded to this review, March 6, 2012
Thank you for taking the time to give us such a wonderful review. I could not have written a better description of our hotel especially on your compliment to the staff & the service they provided. Thank you so much for selecting the Residence Inn by Marriott Norfolk Airport and we do hope your travels bring you back to the Norfolk area. I will look into incorporating your "cookie" suggestion on the nights we do not have social event. It is our mission to give a "Home Away from Home" experience to each of our guests and you can count on us in delivering that experience in all of your stays with us. Delivering "service so memorable" makes our guests tell stories about us ... we hope your entire party/family had that memorable experience.

We hope that you will keep us in mind on your next visit to the Norfolk area.

At your service,

Louie Glenn
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Norfolk Airport

Property: Residence Inn Norfolk Airport
Address: 1590 North Military Highway, Norfolk, VA 23502
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Norfolk
#1 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Airport 3*
Number of rooms: 130
Official Description (provided by the hotel):
Residence Inn, an extended stay hotel that is pet friendly and provides complimentary airport shuttle to and from the Norfolk International Airport (ORF). We have weekly social receptions to mingle with other guests or have a leisurely one on one basketball game on our court. We are only a few miles from the Virginia Beach Oceanfront family friendly activities, Farm Bureau Amphitheater, and downtown Norfolk's corporate district. Spacious suites with fully equipped kitchenettes and separate bedrooms. ... more   less 
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Also Known As:
Residence Inn Norfolk Airport Hotel Norfolk
Norfolk Residence Inn

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