SpringHill Suites representatives claim to provide excellent customer service - Don't believe it! A representative booked my room at the wrong rate when I specifically mentioned that I had a val-pak coupon offering a discount rate. Reservations told me to present the coupon at the front desk when I check in but the lady at the front desk was cold-hearted and pretty much brushed me off stating that the room was booked at the wrong rate so she couldn't help me. All she could do was charge me extra. She was real nonchalant and demonstrated absolutely no concern for customer service. I don't work in the reservation department for SpringHill Suites - So how is this my fault don't ever stay at this hotel! They don't care about their patrons! P.S. The room was cold all night even though the thermostat said that the room was 80 degrees. It was broken!!
- Official Description (provided by the hotel):
- Springhill Suites by Marriott Norfolk/Virginia Beach is a centrally located all suites hotel near Virginia Beach, VA. Only minutes from Virginia Beach Town Center and the Virginia Beach Oceanfront activities. Farm Bureau live is only a short drive from our Spring Hill Suites Norfolk hotel. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Norfolk Virginia Beach Hotel Norfolk
- Norfolk Springhill Suites