I so wish I had read these reviews before our stay. While everyone here was very pleasant and competent, I have one major complaint. The beds were about the most uncomfortable I have ever been on. It is pretty obvious that the mattresses in our room should have been replaced long ago. As soon as we got to the room, I called the front desk and commented on the mattresses. They really were that bad. I was told that all the rooms had the same mattresses. If I had read these reviews first, I definitely would have insisted on a different room. We were in room 412. For me, comfort of the mattresses ranks second only to cleanliness. Hence the low rating. This hotel was very clean though and the staff was wonderful, except for the person who did not tell me that some rooms had been upgraded when I called to complain about the mattresses.
- Official Description (provided by the hotel):
- Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more less
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- Also Known As:
- Courtyard Norfolk Downtown Hotel Norfolk
- Norfolk Marriott
- Norfolk Courtyard