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“If you are going to stay in comfort, the Courtyard Norfolk is the gem of hotels!” 5 of 5 bubbles
Review of Courtyard Norfolk Downtown

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Courtyard Norfolk Downtown
Ranked #10 of 37 Hotels in Norfolk
Richmond, Virginia
Level Contributor
75 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“If you are going to stay in comfort, the Courtyard Norfolk is the gem of hotels!”
5 of 5 bubbles Reviewed April 26, 2011

I'll start with the front desk, have you ever felt like you are at grandma's house and she waits on you hand and foot? Well this hotel has it all for you. That go board is awesome. The front desk will show you every inch of the town on the board. Doesn't matter which staff member you get, they are all amazing! The valet guys are great. Really cool and friendly, have a question about the city, they will know the info. The guy behind the bar is very friendly, could talk more but takes the time to make sure your food is just right. The cleaning staff knocks once and if you tell them you are sleeping they won't bother you for hours, never had a hotel be that understanding about sleeping in. THANK YOU. If you need to print off a boarding pass, guess what... you can do that in the lobby. The gym is very good, small but effective. If you get a few free minutes, go out on the patio below the pool. Great views and very peaceful, great family picture place. You will love this place, they know their city info and will treat you like grandma does.

Room Tip: Tell them your reason for being in town.
See more room tips
  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DaveNthe804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 27, 2011
Hello!

I love your review; what a great analogy. That you for taking the time to write it. I am going to tell the team to keep treating everyone as if they were at Grandma’s house. Thank you so much for the business!

Hope to serve your needs again soon!

Tony Parrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

351 reviews from our community

Traveler rating
    162
    95
    63
    21
    10
See reviews for
68
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147
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Philadelphia, Pennsylvania
1 review
5 of 5 bubbles Reviewed April 22, 2011

I have stayed at the Marriott Courtyard Norfolk Downtown many times over the years and always return because of the quality of the staff . There are two members of the staff who have helped me considerably. Dawn helps facilitate my stays and Tara generously abides my frustrations and helps me to get everything together with courtesy and grace.

The rooms are clean, the beds are comfortable, and the location is perfect for work, shopping, and dining. I honestly wouldn't consider another hotel in Norfolk for all of these reasons

Room Tip: Be nice to Janki when you are checking in.
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  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RZeigler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 25, 2011
Mr. Z,

Thank you for the excellent review! We really appreciate your business and I am very glad that your travels to the Courtyard Norfolk have gone so well! Dawn and Tara are truly assets. They will commended and rewarded for their job well done.

We look forward to serving your needs again in the future!

Tony Parrow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
5 of 5 bubbles Reviewed April 20, 2011

I live in Virginia Beach and stayed at the Courtyard to avoid a drive home after a night on Granby Street. The hotel is near all the best bars and restaurants. I parked at the hotel and checked into my room. Everyone was so nice. I had a few warmup beverages in the hotels bar before hitting Granby Street. I was even able to buy a couple beers and put them in my room before I went out in case I was still thirsty when I got back. After a fun night out I was able to enjoy the hotel's very comfortable bed. Next time I'm out that way I will be staying their again.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank funtimes2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 21, 2011
Hello Fun Times!

Thank you for the excellent review! I am really glad that you had such a good time at the Courtyard by Marriott and in Downtown Norfolk. Thank you also for taking advantage of the hotel instead of driving. We are great place to stay for locals too!

We look forward to seeing you again,

Tony Parrow
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
5 of 5 bubbles Reviewed April 20, 2011

The hotel staff is great. All requests were handled in a professional manner. Room was huge, clean bright and comfortable! The hotel is within walking distance of MacArthur Center, a huge shopping mall. You can also walk to many downtown destinations.

All in all, you can't find a better place!

  • Stayed April 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drew53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 21, 2011
Hi Drew!

Thank you for taking the time to write such a nice review! I am really glad to hear about your experience at the Courtyard by Marriott Downtown Norfolk. The huge, clean, bright and comfortable rooms are a big plus for us. The mall next door is great for me too! With the great weather we have been having I also take advantage of walking to all the great local restaurants.


We look forward to having you as our guest again soon,

Tony Parrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suffolk, Virginia
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed April 11, 2011

The Courtyard Marriott is a beautiful hotel and an enjoyable place to stay while traveling on business. I was there for a 3 day conference and the hotel was very accommodating to me and all of my attendee’s needs. The staff was friendly and went above and beyond all of our requests. When planning my next conference I will definitely be coming back to the Courtyard in Downtown Norfolk and recommending all of my fellow travelers to stay there as well.

  • Stayed March 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John58224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 13, 2011
Hello!

Thank you for the kind review! I am really glad that your meeting went well. We really enjoy that side of our business. We appreciate you choosing us for your rooms and meeting and can't wait to serve your needs again in the future.

Have a great day!

Tony Parrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haymarket, Virginia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed March 24, 2011

It started with the greeting by the valet which was great the weather was a little chilly but he still had a smile on his face, Clerk who checked us in was very professional and courteous asking all the pertinent questions and ready and able to give assistance. Love the view from the terrace and the relaxed atmosphere. Will definitely reccomend to friends and family if travelling to the area. Business center and lobby were very nice and cozy but large enough to allow for privacy if needed.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ehitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, April 7, 2011
Hello!

Thank you very much for taking the time to write the kind review. I’m excited that you were provided such excellent service. Thank you so much for choosing the Courtyard Norfolk when in the area. Thank you also for the recommendations to friends and family!

Hope to see you again soon!

Tony Parrow

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 24, 2011

My wife and I came into town for a wedding and were not familiar with the area at all. The friendly face at the front desk demonstrated the large touchscreen that displayed nearby points of interest. The entire staff was friendly and the hotel was a short walk to everything.

  • Stayed March 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Parkedcars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review, March 25, 2011
Hello!

Thank you for the fantastic review! I am really glad that you had such a positive experience at the Courtyard by Marriott Norfolk Downtown. I will let the valet and front desk know what a great job they did! Thank you for your recommendations for your family and friends.

We look forward to serving your needs again in the future,

Tony Parrow
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Norfolk Downtown

Property: Courtyard Norfolk Downtown
Address: 520 E Plume St, Norfolk, VA 23510-2308
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
Official Description (provided by the hotel):
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard

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