We were told to get there at least 15 minutes before departure - just as we purchased our tickets (which we had a $4 per person coupon - fabulous) the ticket person said the ship was boarding now.
My husband has a hard time walking due to a brain injury at birth and we were scrambling to rush to the dock which was quite a ways from the ticket counter. The captain of the boat graciously came to where we were (halfway to the dock) and brought my husband a wheelchair to help him and offered to take him back when we returned. (THAT'S customer service) I was very grateful to the Captain since during our stay we had a few bad experiences.
The tour lasted about two hours and since it was beautiful and very warm (80 degrees) winter day, we opted to go up on top of the boat. The captain gave us a very detailed tour of the naval base along with information about other buildings we passed. It was not only entertaining but educational as well.
We thoroughly enjoyed it and highly recommend it if you're looking to do something a bit more leisurely.
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