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“hotel stay & food service”

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Holiday Inn Express Hotel & Suites Norfolk International Airport
Ranked #6 of 37 Hotels in Norfolk
Certificate of Excellence
Norfolk, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“hotel stay & food service”
Reviewed November 1, 2011

My name is A.E. Walker. My stay at the Norfolk hotel was very positive. First, I found the room to be very clean and fully stocked,(clean linens,toiletries and other ammenities. Front desk service was very courteous. Dru, Damion Nena and Jackie are to be complimented on their friendliness and willingness to help in any way.I was assisted with several requests in an expedient manner and with complete courtesy. Secondly, the food service was very good. The variety of choices were excellent. Thirdly, but most important to me and my family is that the hotel in Norfolk still is not pet friendly. As long as it remains not pet friendly,I will continue to stay at the hotel and to reccommend it to my family.

Room Tip: I prefer the room with the double queens. I also prefer the second floor not too far from the elevat...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A Elizabeth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, November 10, 2011
Hello Mrs. Walker!

It's always good to hear from our frequent stayers! I'm glad you
enjoyed the customer service that was provided by our staff. As you know,
Guest Satisfaction is our priority and we stay dedicated towards that! We
are a non-pet friendly hotel and have always been. We look forward to
seeing you and your family in the next couple of months! Thank You!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

253 reviews from our community

Traveler rating
    138
    76
    26
    8
    5
See reviews for
79
37
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71
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Minnesota
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 31, 2011

Stayed at this property mid-November and were extremely pleased. Very clean property-- only 2 years old. Staff were very helpful and friendly and it was a good value. Highly recommend this hotel!!

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MNprobie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, November 24, 2011
Thank You, MNprobie!

We're always happy to read comments from our guests! Guest
satisfaction and cleanliness are a must and we thrive at exceeding expectations in
these fields. We are a brand new property that's barely 2 years old!
All of our rooms are suites and we're just 2.5 miles away from the
Norfolk International Airport! I'm glad that you enjoyed your stay and
am looking forward for your next visit!
Thank you once again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 30, 2011

I travel for business nearly every week and this hotel was one of the nicest Holiday Inn Express hotels that I've stayed at. Two years old, large suites, quiet room and very nice desk clerks and managers. Highly recommend this hotel.

Room Tip: I think all of their rooms are suites.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelsonthejob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review, November 24, 2011
Hello, Travelsonthejob!

Thank you very much for taking the time to leave a comment! We are a
brand new hotel build a little over 2 years ago. We are an all-suite
hotel that has a hot brekfast included in the rate. I'm happy
that you were pleased with our staff and management! Thank you for
recommending our hotel and if you're every back in our area, we look
forward to providing the same hospitality as we did in the past.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
117 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 13, 2011

I don't normally go after a chain hotel when booking, I prefer a quirkier hotel.
But we were in town to help our daughter after surgery and any amount of rest we could get was appreciated.
This hotel was quiet, easy to access, had a shuttle to & from the airport.
The staff was pleasant and unobstrusive.
I was impressed.
If I could request any small change, it would be to lower the price of the breakfast buffet. There is no way in this world I can eat enough to justify a $13 breakfast. And that's the one meal I can really pack away.
But in every other respect- kudos.

Room Tip: Ask for a room that does NOT face Military Highway- for some reason, motorcyclists think it's a...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveljunky88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
haymarket
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 12, 2011

Our family of four stayed in a suite and had a good time. Plenty of room for us. Comfortable beds, nice bathroom and shower, bedroom was quiet (you heard a lot of hallway traffic in front area), lots of outlets. I didn't like that a/c turned off on its own when it sensed no one was in room. Woke up hot several times. Hotel in good area - near restaurants, shopping, gas stations, and Starbucks. We thought breakfast was good. Would stay here again.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carol3411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 9, 2011

Booked this hotel while driving down to Norfolk. Check in was fast and staff very helpful and friendly. We had just got into the room and were sitting down when another guest (who had been checking in at the same time) opened the door. The front desk called up and apologized and knocked $25 off the bill.
The room was in excellent condition and spotless. Both queen beds were very comfortable and the separate living room was very good too. Bathroom very clean and well appointed.
Breakfast choice was good and they even have a pancake machine.
Very restful overnight stay.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedsteveUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chesapeake, Virginia
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 1, 2011

Stayed here again recently for 4 nights using Priority Club points. This hotel is in a commercial/retail area and not for someone who wishes a nice view from the windows. It is close to restaurants and shopping and right next to a Walgreen's if you need it. What is impressive is how well maintained it is. My room was on the top (5th) floor and was spacious with separate living room and bedroom. There was not a single stain or dirt mark on the carpet, not one blemish on the furnishings nor one scratch or mark on the walls. The housekeeping staff did not miss one item on any of the four days and kept the place sparkling clean and dust free. No, it is not a 4 or 5 star hotel but it is certainly maintained as well as many in that class and better than some. I also wanted to mention that there are two flat screen televisions with a ton of channels to choose from - some of them HD. I will definitely choose to stay here again next time I am in the Norfolk area.

Room Tip: Clean, quiet and well located to Norfolk airport as well as the I-64/I-264 corridor.
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  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vabill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Norfolk International Airport

Property: Holiday Inn Express Hotel & Suites Norfolk International Airport
Address: 1157 N Military Hwy, Norfolk, VA 23502-2434
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Norfolk
#4 Business Hotel in Norfolk
#6 Family Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Norfolk International Airport 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Our Norfolk hotel near Norfolk International Airport offers a free airport shuttle! We are three miles from Norfolk International Airport. Centrally located in Hampton Roads with easy access to Norfolk, Virginia Beach, Suffolk, Hampton, Chesapeake, Newport News, Williamsburg. Whether you are coming to Norfolk on vacation or to meet with business prospects, The Holiday Inn Express & Suites Norfolk Airport offers brand new accommodations to give you the best possible stay. A convenient commute for the business traveler, Holiday Inn Express & Suites Norfolk Airport offers easy access to many local businesses: Norfolk Industrial Park, Lake Wright Executive Center, CHKD, Virginia Wesleyan, Norfolk State University, Old Dominion University, NAB Little Creek, NAS Oceana, Fort Story Naval Station, Naval Station Norfolk. Leisure travelers can enjoy a hotel that embodies the spirit of Norfolk and the mermaid legend. Atargatis welcomes you to the city of art, entertainment, culture, and natural beauty! Favorites include: Nauticus, Virginia Beach Ocean Front, MacArthur Center, Norfolk Botanical Gardens, Norfolk Zoo, Chrysler Museum, Scope, The Norva, Verizon Amphitheater, Battle Ship Wisconsin, Norfolk Cruise Port. Then journey to Historic Williamsburg, Busch Gardens, Water Country USA. ... more   less 
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Holiday Inn Express Hotel And Suites Norfolk International Airport

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