We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“BED BUGS!!!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Best Western Plus Holiday Sands Inn & Suites
Ranked #6 of 37 Hotels in Norfolk
GreenLeadersBronze level
Ahoskie
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“BED BUGS!!!”
Reviewed February 11, 2013

I do a quite a bit of traveling but this was by far my worst nightmare. The room my wife and I were staying in had bed bugs. We couldn't sleep all night and thought our minds were playing tricks on us when actually we were being eaten alive by bed bugs. We reported this to the staff the next morning and was investigated by them and the room was deemded to be positve for bed bugs by an exterminator.!!

Room Tip: Check for BED BUGS I thought it was only on TV, but boy was I wrong!!
See more room tips
  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bsdunni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

827 reviews from our community

Traveler rating
    317
    268
    124
    65
    53
See reviews for
393
190
50
80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
New York City, New York, Usa
1 review
Reviewed February 10, 2013

I was down for a funeral. Starting the nigh I arrived the staff where cirtius and friendly. I travel a lot and many stays start out like that. However not here from the cleaning ladies to the ladies i saw at 6:30 am for breakfast. In an age where people people don't seem to know what customer service is the staff here gives me hope that there is still hotel that have great hospitality.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Erik C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed December 15, 2012

I just called to change a 7-night stay to a 6-night stay and was treated to the rudest, most uncaring snap I have ever been exposed to. Instead of 'I am sorry you will have to shorten your stay," I was told, "well if you change your reservation our rates go up."

I said thanks for the good news and Steven told me "you're welcome."

Fabulous customer service.

And now my poor family will go and hopefully not receive extra poor service because of this exchange.

Room Tip: cross your fingers
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Service
Helpful?
1 Thank deborah c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Ridge, North Carolina
Level 6 Contributor
219 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed December 9, 2012 via mobile

I booked this hotel thru Priceline as the BW website was having issues. Missed out on reward points but glad we stayed. The staff were all super friendly, everyone was on their toes.,I booked the king one bedroom suite, but found out its not a true one bedroom. They have a doorway between but no door. This appeared to be "adjoining rooms" converted to a room. I asked if we could change to something w:/ a door. We were put in a one bedroom w/ a queen bed and sofa bed in the living area and a separate queen bedroom. There was a kitchenette but we didn't use it. The kitchen window could use curtains as the flood flood light was very bright (#224). The breakfast was full of variety and tasty. More than we expected. Beach access was good and the place was not crowded at all. Good location between Norfolk common and Virginia Bch.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gingerflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Arnold, Maryland
Level 5 Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 3, 2012

For this class of hotel, the experience was fine - not five stars by any means, but for a Best Western, above average. About what could be expected for the room, which had a full kitchen. The cabinets were old and showing their age, but otherwise acceptable. Room was very clean. Wifi was not strong, but present. Good, solid breakfast served daily. Exercise room was downright frigid - unsure if they heat it, and in late November, it does get cold here. Be sure to ask for your safe fee ($1.50 plus tax) back on check-out - they tack that charge onto your bill whether you use the in-room safe or not. A considerable amount of road noise, but not excessive; not sure if you can find a room that would minimize this. All in all a good value.

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank strouthesm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lecompte
Level 5 Contributor
63 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 5, 2012

Not a new hotel, BUT very quiet neighborhood, comfortable beds, all the staff, front desk, housekeeping, etc. are super nice and friendly!! I stayed here by myself in May 2011, then with my husband and 2 boys December 2011. Our older son left for deployment in May and returned in Dec. Loved that it was on the shore of Chesapeake Bay! Will definitely stay here again if needed!

Room Tip: We stayed in a room with a kitchenette! Has everything you need except a can opener!
See more room tips
  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LaOutdoorWoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
1 review
Reviewed October 11, 2012

We stayed at the Holiday Sands after our daughter finished Basic Training. I called them for rates and the receptionist did a fantastic job listening to our desires and matching us up with a perfect match. The apartment where we stayed provided us with plenty of room at a fantastic rate. We were so pleased with the hotel that when we discovered we had another night with our daughter, we drove back from Newport News to stay another night. The staff was super friendly and helpful.
A few minutes after we settled in the room, we received a call to see if there was anything we needed. Nice touch!

Room Tip: We stayed in the 'manager's apartment' which had two bedrooms - each with tv plus a tv i...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martha743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Norfolk hotels
7.4 mi away
SpringHill Suites Norfolk Virginia Beach
4.8 mi away
Hampton Inn Norfolk Naval Base
5.1 mi away
La Quinta Inn & Suites Norfolk Airport
Show Prices
Show Prices
Show Prices
7.5 mi away
Norfolk Waterside Marriott
6.8 mi away
Wyndham Garden Norfolk Downtown
5.0 mi away
Hampton Inn & Suites Norfolk-Airport
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Holiday Sands Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Holiday Sands Inn & Suites

Property: Best Western Plus Holiday Sands Inn & Suites
Address: 1330 E Ocean View Ave, Norfolk, VA 23503-2208 (Formerly BEST WESTERN PLUS Holiday Sands Inn & Suites)
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Norfolk
#2 Green Hotel in Norfolk
#3 Romantic Hotel in Norfolk
#5 Business Hotel in Norfolk
#5 Family Hotel in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Holiday Sands Inn & Suites 2.5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Best Western, Orbitz, Priceline, TripOnline SA, Hotwire, Travelocity, Cheap Tickets, Cancelon, getaroom.com and HotelQuickly so you can book your Best Western Plus Holiday Sands Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Holiday Sands Hotel Norfolk
Best Western Norfolk
Norfolk Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing