I just called to change a 7-night stay to a 6-night stay and was treated to the rudest, most uncaring snap I have ever been exposed to. Instead of 'I am sorry you will have to shorten your stay," I was told, "well if you change your reservation our rates go up."
I said thanks for the good news and Steven told me "you're welcome."
Fabulous customer service.
And now my poor family will go and hopefully not receive extra poor service because of this exchange.
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- Also Known As:
- Best Western Holiday Sands Hotel Norfolk
- Best Western Norfolk
- Norfolk Best Western