This was first time stay at Candlewood. I had reserved online over a month and a half earlier for king one bedroom smoking suite. There were only two of us, but we prefer the added room so we're not "on top" of each other when getting ready, or if one of us wants to nap while the other is up with tv, etc. not to mention we were meeting some friends there and it would have giving us a place to sit without being on the beds, etc. When I checked in at a little after 3:00 the lobby was packed but expected right at check in time. I was informed that they did not have the room I reserved, glitch in the system. My best friend is the sales rep for another property chain where I live, and that was not the case. I believe they simply gave my room away due to the number of guests. After some time waiting for them to get a room ready for us I was in turn given a room with two double beds. No separate living area. I guess this is a studio. Still had the full kitchen which is nice but the room was on the small side. The room apparently was "cleaned" on the fly because there was trash on the floor near the bed, (couple of water bottle tops and some cigarette cellophane) the bathroom floor was "sticky", the ice maker didn't work, the toilet took forever to fill up with water so it could be flushed and when you did flush it, it sounded like a fog horn on a tug boat accompanied by a very loud screeching sound. There was also apparently a dog kennel near by to which we had to turn on the microwave fan to drown out the sound of barking dogs. I will say that the staff was very kind and helpful and any bad experience was certainly not the fault of them. I was given $20 off the original cost of the room and $5 cupboard credit, which I never used. Overall the stay was pleasant enough, but I more than likely will not return to this hotel.
- Official Description (provided by the hotel):
- Candlewood Suites Hotel Norfolk Airport (ORF) - Hampton Roads, VA. The Candlewood Suites Norfolk - Airport is a member of the IHG family brands of hotels including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express and Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for the long term government travelers, project teams, training, relocation, temporary & corporate housing needs. The Candlewood Suites - Norfolk Airport Hotel is centrally located 2 miles from the Norfolk (ORF) Airport on Military Highway between I-64 & I 264; minutes from VA Beach, Chesapeake, Suffolk, Portsmouth. Our hotel is close to Northrop Grumman, Lockheed Martin, USAA, Portfolio Recovery, Keane Inc., General Dynamics, Naval Station Norfolk, Naval Amphibious Base Little Creek, Naval Air Station Oceana & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to meet your extended stay or short term hotel needs. Our pet friendly hotel (fee applies) offers studio and one bedroom suites featuring fully-equipped kitchens, spacious living & work areas, Flat screen TVs with DVD players, free wired & wireless Internet. Other features include 24-hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more less
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- Also Known As:
- Candlewood Suites Norfolk Airport Hotel Norfolk