I stay here as a loyal platinum spg member 2-3 times a year due to visiting the family however it seems to get worse each time.
The staffing after 7-8 pm onward is terribly light...I was told there only 2 staff in the entire hotel when asked for a new key card to be brought to my floor cause the one I was just issued was not working and I was exhausted and would prefer not to have waled back down to the understaffed front desk.
The dorms need a desperate refresh and after asking for the remote to the tv which was no where to be found it NEVER arrived.its bad when you have a suite and the toilet paper holder is bolted sideways to the wall caused it's been re mounted so many times and the. To have no tv access...which I asked for a remote several times till I figured they didn't want me to watch the tv
This hotel needs a room refresh and a staff increase
If only there was another Starwood choice in downtown Norfolk but that's probably why it's the way it is ...no other brands near by ???
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton