I'm incredibly disappointed by this hotel and its services. I checked in last night and was given a room at the club level only to find that, upon arrival, my bed was broken and laying left-to-right at a 20 degree angle. With one leg of the bed broken and laying under it. After calling and asking for a different room, I was told that there were not enough staff members to bring me a key and I would need to pack my things, come to the main lobby, and return to the club level floor for my second room. As I was walking to the hallway of the second room, I heard a high noise level with noticeable drunken partying, not muted by the thickness of these hotel walls. As it turned out, this room not only neighbored mine but was, in fact, a suite with the door between the two shut and locked. I listened to loud profanity and shouting mixed with the sound of hitting, screaming, and drunken murmurs until I called security at 3 AM. They arrived within minutes (kudos) but then left before the loud, drunken profanity aimed at "whoever called security" began...which was immediately. Things finally calmed down at 4 AM and resumed at 6 AM. For my trouble, I was given a free full breakfast - not a continental breakfast, as this already comes free with a 10th floor stay. When I arrived for my full breakfast, I asked my waiter about his favorite menu item. He recommended the buffet, which looks EXACTLY like a continental breakfast, mini cereal boxes included. My breakfast of Yoplait and granola didn't quite fill me up so at 1:19 PM I called room service. The phone rang for FIVE MINUTES. I then hung up and dialed the front desk (1:24), asking if there was a better way to contact room service. The front desk attendant transferred me to room service, where the phone rang until 1:27 and then dropped. Absolutely unacceptable. I hope the hotel management has the decency to read this and respond appropriately.
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton