It is sad that Sheraton would let a hotel in a nice waterside location like this have so many problems.
The problems start in the lobby. Although they have an attractive area with several computers (they call it their "business center" but don't expect anything that is useful.) The computers here are so outrageously slow that they are almost worthless. Multiple people gave up on using them because they were so slow. And the printers worked less than half the time.
The problems continued to the room. The room had a refrigerator but it did not work at all. The room had 2 old phones - one did not work at all and the other only partially worked. The curtains would open properly so the view of the water was blocked by the curtains. The hotel has room service but there was no menu in the room to order from.
The bed was comfrtable and the pillows were great and plentiful. Towels were decent. The desk was a good size for working but there was not enough light and not enough plug sockets. There were only 2 sockets. I had to unplug the light to plug in a computer and a charger. Most hotels these days offer at least 2 sockets in addition to the ones powering the light and the tv.
The bar downstairs is good and the food you can order at the bar is good. Great she-crab soup and good burgers.
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton