I booked my room here through Expedia, and apparently didn't read the fine print for this hotel well enough because upon arrival, even though I had prepaid, a $50 hold was placed on my credit card for the room. This hotel offers valet parking for $22 a night or you can park in their garage (a block away) for $20 a day. I didn't see any mention of parking fees when I booked but once we were there we had no other choice but to pay it. We parked in the garage and made the walk back to the hotel. It wasn't too bad but it was annoying to run the bags up to the room run back and park the car and then run back to the room.
Once we got through that, upon entering our room, the entire space smelled like sweat & old lady perfume. The room looked clean it just smelled horrible and the actual room did not live up to the pics I had seen on their website. Much much smaller. For $102 a night there was no continental breakfast, the walls were paper thin!!! At 3 am my hubby and I were awakened by the music in the room next door and people talking. But they weren't shouting and the music wasn't loud at all. The walls were just that thin. We could make out some of their conversation and ended up turning on our tv when things got hot and heavy over there. I would expect this of a motel, not a Sheraton property.
The elevators were scary! The first couple times we used them with no issues but after that, once they did arrived the door took forever to close, or the alarm went off and 2 different elevators shook so bad everyone in it was gripping the wall hoping it wasn't going to break down right there.
There is no express checkout or if there is I wasn't informed. When we went to check out I was told however that the price I paid on Expedia didn't cover all hotel charges and my card would be charged an additional $13 in taxes and fees. I've never had this happen with any other place and I use Expedia all the time.
It took 5 days (after checkout) for Sheraton to release the $50 hold on my card and replace it with the $13 in fees. We did not order room service or anything else.
The only nice thing about this place was the front decor and the restaurant. We ate lunch in the hotel restaurant and the drinks were spectacular! The food was good too and came in a timely manner. Great view of the harbor and have us easy access to our destination for the evening.
For the same price I could have/should have stayed at Embassy Suites and gotten much more and nicer for my $. Slightly disappointed but we didn't let it ruin our weekend. Probably wont be staying at a Sheraton again unless there is nowhere else to go. Not the worst, but barely just ok...
- Official Description (provided by the hotel):
- Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more less
- Reservation Options:
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- Also Known As:
- Sheraton Norfolk
- Norfolk Sheraton